DX Reviews

Name: DX
Rating: 1.21

1.2 Rating 2,338 Reviews

5 %

of reviewers recommend DX

Company Reviews

Questions

Metrics

1.2

Based on 2,338 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how DX made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

FrancisOlivia 771 At Gmail. Com

Gaz

117

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There must be zero star, or even below zero star for this company. I've never seen a company like this. It's so bad that I can't make any comparison. I waited for two days at home to collect my passport, but while I'm sitting on my couch, I received a text message from the company that "they attempted to deliver, but failed". The reality is they didn't fail, because they never attempted. Actually, they were successful, because this company aim not to deliver things and they're the best in the business of not delivery. OMG! It makes me crazy that I lost three consecutive days because of this company! They're the worst liars. Your only way is to reschedule it again, but it doesn't matter, you can't get your delivery. They're so good at lying and determined not to do their job, they keep dragging it. It's like they commit not to deliver things and make people angry. It's unbelievably bad organisation and I can't believe these kinds of businesses still exist in 2019. You must be crazy to use this company for an important parcel or document to be delivered. I wouldn't give them my garbage. I still don't have my passport, and I have no idea when I receive it or even if I can receive it one day. It's like they take my passport as a hostage and I don't know what to do. Should I call the police or offer them ransom? If you don't want to be in hostage negotiations with this company, don't use their services.”

Helpful Report

Posted 6 years ago

“Why can't you give it zero stars? 3rd time in rescheduling due to your incompetence.. still not received. Spoke with someone on Friday and have emails saying my item will be delivered between 9-1pm. Did it turn up?. No. How on earth can a company as this exist?”

Helpful Report

Posted 6 years ago

“I try to go live chat and after l put all details like phone email tracking name and a lot more it say “no advisor available” such a time wasters then after calling and telling to a robot all the details again l was transfer to a human advisor but then l got “all the advisor are busy email us and we reply in 24h” and just hang the phone l just cant belive it”

Helpful Report

Posted 6 years ago

“Absolutely the worst delivery company ever, gave 1 star as I cant see how to give zero stars, lost my package, then found it was sent to the wrong depot, tried to ring them but took 20 attempts to actually speak to someone, then got told even though they had lost my parcel it was up to me to contact the vendor, also put in 4 support tickets but not one of them was answered, now they have found my parcel but when I check the tracking it now says I need to re book a delivery even though I told them I wanted it delivered asap. ABSOLUTELY the WORST ever, will never use again and would not order from online companies that use them, avoid avoid avoid !!!!!!”

Helpful Report

Posted 7 years ago

“would never allow a delivery by this company again. Next day delivery didn’t arrive and after a long time on the telephone arranging an early delivery the followmorning it didn’t arrive until 1240 approx. Numerous excuses made, told asked at specific houses, which don’t even exist in the area. No phone call to check where we lived, allegedly no mobile signal - never had this problem with any delivery before. Shocking service.”

Helpful Report

Posted 7 years ago

“First time I used the delivery company. The driver called when arrived, was super useful, went out of his way to ensure my parcel is delivered.Had bad experience with other delivery company, when i was waiting at home and still got a card that they were not able to deliver, so this was a really positive experience!!!!!”

Helpful Report

Posted 7 years ago

“If I could put 0 I would. On 4 occasions I have been let down. Haven’t delivered, parcel gone missing, no card left. Don’t even bother with Next Day Delivery!! USE AT YOUR OWN RISK YOU HAVE BEEN WARNED !”

Helpful Report

Posted 7 years ago

“2 weeks to deliver small box with usual excuses rude man at door. Will never buy from any businesses that use this sham of a company.”

Helpful Report

Posted 7 years ago

“Do not use this company! I’m still waiting for my parcel six days after sender has dispatched. They’ve put the phone down on me and disconnected the live chat on me. Absolutely shocking.”

Helpful Report

Posted 7 years ago

“Absolutely dreadful rubbish. I wish to give zero or below for rating this company. Very poor service. Wasted my times for 2 days indeed. NO delivery -NO explanation- NO apology- NO card left. The phone lines sound to be even worse than the email responses. I tried to rearrange the delivery but they are asking for an charge £6.95?!! Then what did I pay initially for??? In their emails claims (Unfortunately we were recently unable to complete this delivery.) without explanation of why they were unable?!!! But today I already received my neighbour's parcel for them. HIGHLY not recommend. AVOID, AVOID & forever AVOID this Complete lies All references available upon requested”

Helpful Report

Posted 7 years ago

“Do you want to sit indoors for 2 days awaiting delivery? Do you want a “service” that makes no contact and is uncontactable as well as lies about when goods will be delivered? Do you want a company that says it’s phone lines are always busy but if the inquiry is urgent then e mail them and they may respond in 24 hours? Do you want to use a delivery service that claims it cannot contact it’s drivers....for 2 days!? As a supplier do you want to lose customers? If you have answered “yes” to any of the above, then DX is the company for you. If however you want a reliable service with a modicum of customer care then look elsewhere. For a service sector where the bar is not set very high in any event, DX takes it to a new low.”

Helpful Report

Posted 7 years ago

“Waited in all day, no delivery. Live chat insisted at 5.50 that the driver was on their way but running late. Then got a message saying that they had been and left a card as they couldn't deliver it, delivery was actually never attempted. I couldn't rebook for the next day as by then I had missed the cut off time. I tried to sort this the next day but the driver couldn't go 20 minutes from my address to deliver to my work, resulting in me missing it when it arrived a day late. I'm now hoping it arrives at my work tomorrow. They make Hermes look appealing”

Helpful Report

Posted 7 years ago

“Absolutely shocking, Disgraceful and Horrendous Delivery Service in the UK. Didn’t ring the door bell and damaged my wife passport on delivery. I got a letter saying from customer service their is nothing more they can do about it. Case closed. Shocking level of Service. All those people who use their service please be aware their is no accountability towards customers. Delivering such a important document like passport make simple common sense for any delivery company to take signature. I called their customer service straight away within 1/2 an hour of delivery notifying the damage but instead they asked me to contact passport office as they simply refuse to deal with it at that point of time. After all their investigations they closed the case by putting the blame on me.”

Helpful Report

Posted 7 years ago

“Did not arrive in the delivery slot of 0700-1800. Came the next day and was rude and unapologetic about wasting my whole day the day before.”

Helpful Report

Posted 7 years ago

“Booked through Parcel2Go. Collected and delivered the wrong parcel. Refused to sort it out - said Parcel2Go's fault. Parcel2Go refused to sort it our - DX's fault. No refund No delivery Had to pay for another courier. AWFUL..”

Helpful Report

Posted 7 years ago

“This company delivers on behalf of B&Q we don't even get a message with a time slot. Are they serious? We have no idea what time the delivery is coming, All other companies give you at least a 2 or 3 or 4 hour time slot so you can do other things during the day. It's a really poor service and they need to move with the times. Sat here waiting with no idea when they are coming.”

Helpful Report

Posted 7 years ago

“Poor service. Little attempt to solve problems or errors. 'Computer says no' attitude.”

Helpful Report

Posted 8 years ago

“Can I first of all say that I have read some awful scathing remarks about some of the DX drivers and was a little concerned about my delivery. NOTHING COULD BE FURTHER FROM THE TRUTH. I received email with a tracking number and rang the Manchester department to try and get some info on delivery times as the company normally only state 7am - 6pm. The lady I spoke to at 8am was very helpful and asked for my mobile number so she could contact me after she had spoke to the driver. She called back within the hour to say that delivery would be made between 11 am and Noon. Sure enough..I received a call from the driver saying he was 10 minutes out at 11.20am. The parcel was too big to get through the front door and even tho it was raining Phil ( the driver was called Phil Ramsdale ) opened up the box..removed a few items..broke the cardboard down so it would fit thru the door AND brought it into the back room for me. If I could offer more than 5 stars and 100% satisfaction for this service then I would. I hope that this is enough. Will definately be happy to tell the world how good DX is. Many thanks David M”

Helpful Report

Posted 8 years ago

DX is rated 1.2 based on 2,338 reviews