DX Reviews

Name: DX
Rating: 1.22

1.2 Rating 2,063 Reviews

5 %

of reviewers recommend DX

Company Reviews

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Metrics

1.2

Based on 2,063 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They Scheduled del for29th and 4 days later an many msgs and phone calls later still no package. Got a txt 8:30 saying it’d been delivered (it hadn’t) I finally get my package on the 5th day and..well.. see photos. I cried I was so mad I got in touch with specsavers rather than DX and I have had them re/ordered both the glasses were completely flat,wouldn’t even open up,the other pair the arms were bent up.They are post op lenses that I really need, the lenses alone cost £379 without frames! Business’s telly need to stop using this courier. To put I bluntly? THEY’RE CRAP”

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Posted 4 years ago

“Meant to get a delivery on Tuesday. It's Thursday and still no delivery.”

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Posted 4 years ago

“I had a delivery from DX Secure yesterday. The delivery driver came to my door without wearing a mask. This is the 2nd time this has happened with DX. The driver was of the unmarked white van category, presumably on contract. Quite what aspect of DX service makes them exempt for the law & consideration from their customers is beyond me.”

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Posted 4 years ago

“My first time of using them via parcel monkey. They simply didn’t turn up to collect my package today. Waited in, 8am - 6pm. The office is open 9-5. They’ve taken my money though. Not a great first impression. If they don't come tomorrow morning I’ll be contacting my bank to get £38.50 back. Disappointed.”

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Posted 4 years ago

“Dx has got to be the worst courier ever ,last time they delivered my electric bike back damaged, today they were booked to collect it again booking was between 8.am and 6pm but bo one turned up”

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Posted 4 years ago

“The most awful courier ever. When I’m ordering anything in future and see that DX is the delivery service I’ll be changing my mind and shopping elsewhere. It’s been 6 days and delivery has failed 3 times . It’s been rescheduled for today but I haven’t received confirmation of my time slot and it’s 9.20 . Can’t get an answer on live chat and if I call them it costs me £3.60 per minute... that’s adding insult to injury . Never again and if my delivery fails today I’m cancelling my order . Very very unhappy. If there was a a way to give zero stars I would !”

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Posted 4 years ago

“Everithing was wrong.. Still waiting after 4 times rebooked”

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Posted 4 years ago

“Was given a day, time slot and tracking number for delivery of induction hob. Five minutes after time slot, I received a message to say item was delayed and someone would be in touch. I heard nothing and finally got through to customer care who pass you to other numbers who either don't answer or tell you to call the original one. After many telephone attempts to no avail, I tried live chat and was passed from pillar to post, finally being told they never had a parcel for me in the first place! Hard to believe when it had a tracking number - but of course they couldn't explain that. I still have had no contact from them and I am on my fourth day trying to track the item myself. Useless and useless customer service team.”

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Posted 4 years ago

“Delivery did not turn up and when I checked the tracking it said they had insufficient address details. Called the phone number provided and it said the driver had been unable to find my house. Cannot understand why he didn’t try to call me so I could direct him. Had paid for fast delivery and now I have to wait longer than because the driver couldn’t be bothered to find my house. Shocking that I didn’t receive any sort of message to say that I needed to call, I only found out from tracking it. Woman on the phone said it was my fault they wouldn’t re-attempt delivery the same day because I called three hours after he tried, but as I received no contact from him how was I supposed to know he had tried!!!”

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Posted 4 years ago

“Wouldn’t even give them one star but I had to waited in 2days was told on second day it would definitely be here by 16.00 item still never arrived cancelled order on eBay purchased another on eBay but made sure they didn’t use DX . DX tracking number 1215769334”

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Posted 4 years ago

“Delivery should have been 16th March 2021, it is now 20.48hrs 17th March and still no delivery although we have received 4 apology text messages giving later delivery times for today and still no delivery - absolutely shocking. There is no way of responding to the text messages or contacting the driver either. I notice the CEO used to be the CEO at Tuffnells - well that sums it up, I stopped using Tuffnells a few years ago as they were shocking too ! Your service is disgraceful.”

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Posted 4 years ago

“Total rubbish do not turn up , then promise an am delivery still waiting 1: PM we are a company and we hate letting our customers down but this company just makes that happen ,very reluctant to have to be at the mercy of this company if our supplier continues to use them. Company”

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Posted 4 years ago

“DO NOT USE CAN NOT DELIVER SERVICE AS OF INFORMATION GIVEN ,NOT TO BE TRUSTED”

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Posted 4 years ago

“Extremely rude advisor just called on the last minute to advice they won’t deliver the item we were expected and will be reschedule after 3 days .....”

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Posted 4 years ago

“Parcel of frozen perishable goods has been delivered over two days late and is now not fit for purpose and will have to be binned or returned. What a waste.”

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Posted 4 years ago

“My wife has rearrange a parcel the due time was between 15.00 and 1700 no one turned up. Tried to ring and no one answered. Useless company. NEVER USE. Use a company who knows what they are doing and will deliver liked promised. This company deserves to go under with this kind of service. I would give a minus rating if it was possible.”

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Posted 4 years ago

“Absolutely dreadful. Was told delivery coming March 2nd. Waited in all day, no delivery. Promised to redeliver next day but item went back to the depot that night. Next day the tracker showed lorry to be two miles away yet it ended up at the depot AGAIN that night! No information, no phone call, eventually rang their head office who promised delivery today. As yet.... it’s not arrived. Shabby company with zero communication.”

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Posted 4 years ago

“CANNOT BE TRUSTED; STAY CLEAR! As per everyone else on here; a FOUL experience. Delivery tracker map also vanished when the appointment lapsed even though the vehicle was just in town. Failed to keep appointments. Failed to deliver across two days. Failed to provide an adequate excuse or explanation or update. I've advised the seller to discontinue business with them. I think it's time investigators and the Police got involved.”

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Posted 4 years ago

“Had an email to say that my door from B&Q was being delivered between 10 and 1 today. Followed its journey on Track. It was in the next village, getting closer, so I kept an eye out. Saw DX lorry drive past and not stop. The lorry according to Tract has continued to the other side of town where it has remained since 4.00 pm. If only I had know I could have ran out into the road and flagged it down!!”

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Posted 4 years ago

“Worst delivery company ever should be shut down”

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Posted 4 years ago

DX is rated 1.2 based on 2,063 reviews