DX Reviews

Name: DX
Rating: 1.22

1.2 Rating 2,063 Reviews

5 %

of reviewers recommend DX

Company Reviews

Questions

Metrics

1.2

Based on 2,063 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could give zero stars, I would. Avoid DX delivery at all cost! Today, they delivered my urgent letter to another place and claimed that it was delivered to the correct address. We were home the whole day and I had been promised that the courier would call if there were any issues with the delivery. No one called or came to our door - I only got an email saying that it had been delivered. The customer service only said that the courier says they delivered to the exact address and didn't do anything to help me when I said that I hadn't received anything and I asked where they had delivered it. The only response was to contact the sender. No help at all and they didn't take any responsibility for the misdelivery. The sender had received a picture of the place where it had been delivered and it was not my address or my door. The parcel is now lost and DX hasn't done anything to get it back. Don't ever trust your delivery with them, there are many many similar experiences like mine. Rather choose the Royal Mail delivery, at least you'll get your parcel delivered. I have now lost mine as no one knows who has it. Absolute scam company!”

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Posted 4 years ago

“Had an email to say plants ordered online from Gardeners Dream were being delivered today between 1.42 and 15:00 ..my husband has been home .I got back at 2.30 pm ..we both been in .nothing Upon looking at the tracking it says at 1.42 not enough details about address .. Have tried to contact number stated to ring cannot get through apart from an automated response which does not lead you anywhere .”

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Posted 4 years ago

“If I could give zero star I would, what do you do with peoples goods, throw them around, soak them. I'm so sick of this company. Why would anyone use this company. Disgusted.”

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Posted 4 years ago

“Poor service no emails or phone calls or txt message to track parcel and not good staff when checking on parcel delivery say anything to fob you off”

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Posted 4 years ago

“I've ordered a recliner chair off eBay I should of got it yesterday waited and waited still waiting I've just tracked it and it's still in Newark has been since 29th April so I'm now going to get in touch with the seller and demand a full refund Its a joke driver hasn't contacted me once”

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Posted 4 years ago

“Please suppliers use different couriers! I am used to free next day deliveries from a prime quality service so expect '24hr' delivery services to arrive on time. Having paid a £9.99 delivery charge I would expect DX to at least endeavour to deliver within contract. But no! 5 days later and still waiting with no expectation as the next 'working day' is now another three days away. What a shambles.”

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Posted 4 years ago

“Delivery of a bed took 3 weeks instead of overnight, eventually a replacement was sent and this arrived smashed and covered in red paint.”

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Posted 4 years ago

“My recliner chair from Furniture On Line was confirmed to arrive this Friday and in fact was delivered unannounced on Thursday. The driver said he was on his own and would need help taking it out of the lorry. I said that was impossible for me to do because of my injured chest and arm. He went to the van, dropped the heavy box on the floor and then tried to roll the big square box to my door. When I remarked that there were arrows on the box telling him which way up it was supposed to stay he said he was on his own. I asked why he was on his own and he said he had been subcontracted. They should never have sent such a big heavy item out with just one person and seemingly not even a trolley for him to take it from the lorry to my house.I have complained to the company I bought it from that they should not use such a disgraceful delivery service making the whole delivery experience so upsetting and distressing that I am actually not going to buy anything more from that company until I can be reassured that they have change their delivery company to a company that actually cares about and respect its customers. I cannot now be confident about the integrity of the recliner. Shame on you DX!”

Helpful Report

Posted 4 years ago

“My delivery 2as supposed to arrive on 14th April - waited in all day. No one came. Then saw an update on the tracking at Homebase saying 15th-18th but nothing on the DX site at all. Still nothing came. Today I got a text saying it would be here 2,40- 4.40 pm. Now its 5pm and I've been l3ftvdangling on the chat function for ages with no responses happening. What a TERRIBLE SERVICE. why does anyone use them??”

Helpful Report

Posted 4 years ago

“Total farce of a company been waiting two time slots now and nothing, phoning them is a no go as they don't even answer or put you on hold for hours, don't touch them with a barge pole.”

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Posted 4 years ago

“Booked two separate parcels to be collected by DX. When they collected them ,they attached the wrong pink barcode labels and sent both parcels to the wrong addresses. Then washed their hands of it and blamed everyone else . Obviously one parcel too many for them them to handle”

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Posted 4 years ago

“On two separate occasions I have waited for deliveries to arrive both were large and heavy items which meant that I had to be at home. The first arrived 4 days late and I'm still waiting for the second which according to the tracking is waiting for collection after 4 days and still no sign of a delivery date . I would strongly advise all traders to avoid using DX and find an alternative delivery service”

Helpful Report

Posted 4 years ago

“1 star is a very generous grade for this company. Our parcel which was due on Wednesday arrived today, Saturday. I have made numerous phone calls and spent hours sitting around waiting for promised deliveries that never happened. I feel sorry for the call centre staff and drivers who have to bear the brunt of the irate customers. The depot management need to get their act together and remember customer care. I’ll never buy from a company that uses this delivery service.”

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Posted 4 years ago

“If I could write less than one star I would. We selected our delivery for Tuesday this week and it didn’t turn up and it said unknown address, mmmm everyone else manages to find us. I had to ring and get it delivered the next day and it arrived at 5pm. Unfortunately we had to order some extra bits and DX was used by the company again and it should have arrived today as that was the day we selected, it says it is out for delivery and yet again it hasn’t turned up. My husband took Tuesday off work, then Wednesday and now today and he will have to take another day off now too, so 4 days leave taken when 2 would have sufficed. Needless to say I am still waiting for our second delivery. A rubbish courier and if I ever have a choice of buying something in future and they are the courier they use then I will buy from elsewhere”

Helpful Report

Posted 4 years ago

“Atrocious company to deal with. Delivery due on 8 April. Nothing arrived. No contact from company. Impossible to talk to anyone. Eventually rxd email that it would be delivered the following week on 15 April. Delivery arrived late and consisted of only a small piece of the actual order. Had to contact the seller to chase them to find the rest of the order. Still waiting for news. I will definitely check what company the supplier intends to use in future and shop elsewhere if DX is involved.”

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Posted 4 years ago

“Parcel supposed to arrive today, nothinh arrived, waited in all day, no communication from company. Unfortunately, this seems to be the standard for this company looking at the feedback already online.”

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Posted 4 years ago

“I would not recommend this service as a business or as an individual. I have experienced both sides and I am totally dissatisfied with the service or lack thereof. Delivery was expected 3 days ago but I have had to wait in all day on all 3 of those days and I still do not have the parcel which I paid extra to have delivered those 3 days ago. Such a poor service.”

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Posted 4 years ago

“If I could give zero stars I would. They don’t turn up then make up different excuses as to why no delivery. I even had to contact then as they could not be bothered to contact me. Avoid this company”

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Posted 4 years ago

“Zero regard for other people’s property, overnight delivery equated to eight days, I will never use this company again”

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Posted 4 years ago

“For the 2nd time I received a text message saying that I was not at home, I had a notification. There really was neither a courier nor a delivery notice,”

Helpful Report

Posted 4 years ago

DX is rated 1.2 based on 2,063 reviews