DX Reviews

Name: DX
Rating: 1.22

1.2 Rating 2,119 Reviews

5 %

of reviewers recommend DX

Company Reviews

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Metrics

1.2

Based on 2,119 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Kelly Grazier

John Evans

FrancisOlivia 771 At Gmail. Com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered some ladders and was told delivery would be 3to5days. I had some appointments so phoned the place up where I bought the ladders from. They said they would phone DX up and ask delivery for a he following Tuesday/Wednesday Ladders where delivered on the first Friday they left a card for me to phone and reschedule the delivery. I asked for the Tuesday lady said ok Guess what had an email Monday morning to say delivery out today. Had to cancel my appointment as didn’t want them being returned again. I had a time slot of 10 hours 08.00to 18.00 I would not use the his delivery service if I had a choice”

Helpful Report

Posted 4 years ago

“Supposed to be a three day service paid for, 11 days later no parcel. On line chat is extremely helpful in NOT giving you any information like when it will be delivered, which depot it is at and have they actually got the parcel. I even offered to pay to get Royal Mail to collect off them (problem solver), but NO, can’t do that! Don’t bother wasting your time with these, no accountability and worst of all no delivery, from what is supposed to be a delivery company.”

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Posted 4 years ago

“Truly worse than yodel”

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Posted 4 years ago

“They promised delivery three times, three different excuses for not delivering. Their customer service is useless and their tracking is just a waste of time. They are without doubt, the worst delivery service it has ever been my misfortune to deal with. I ended up cancelling my order with another company because of their incompetence. Don't have anything to do with them.”

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Posted 4 years ago

“My parcel was delivered while I was away. I asked if the courier could gain access via one of my neighbors so he could entering the building and leaving the parcel behind my door. Instead he left the parcel in front of the building door. The parcel got wet. My neighbors couldn't read the label and after a week the binned the parcel. Very disappointed. The parcel shouldn't have been left outside the building.”

Helpful Report

Posted 4 years ago

“The world would be a better place without this company. Please avoid if you’re a business as will only upset your customers. Terrible customer service. Unorganised chaos as a business. I have attached my delivery schedule for this week. 2 days (tuesday and thursday) I’ve been told it will be delivered in a 2 hour time slot. Both days I sat and wasted my time for it never to come and after 6pm you can’t get in touch with them. My delivery was due 4.25-6.25. I even emailed them to say I won’t be holding my breath for it to be delivered..and they reassured me it would be delivered. As to no ones surprise it was not delivered. I ordered from amazon which are usually amazing but sadly the business decided to use DX. I have contacted amazon for a refund and told DX to shove their delivery. You can track your driver but the tracking then disappears and then it says ‘we will attempt delivery today’ Just wouldn’t waste your time on them ever delivering your parcel. Avoid at all costs.”

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Posted 4 years ago

“Please avoid this company as it was a plague ridden covid-19 infected malicious mutant sent from the future to ruin your day. They were 'unable to deliver' several times to a building with a smart post box (delivery can be made by anyone with hands 27/7), a concierge (for those lacking hands) or via intercom (by calling my flat obviously). Somehow none of these options were available to the delivery driver who was clearly faking attempts to match his daily quota. Don't bother using them and cancel any order you've made with them.”

Helpful Report

Posted 4 years ago

“Just to be sure I'm leaving this in the right place I'm referring to DX group PLC. The firm that delivers (well is paid to deliver). Can't get anyone on the phone have changed the delivery date twice now to the same inconvenient date a week later but with such a poor service its the best I can set up and twice now they are just trying to deliver anyway. The HSamuals didn't say who they were using for deliveries but know it was these cowboys would certainly put me off using any supplier. Be interesting to see it ever gets to me as its a present for next week.”

Helpful Report

Posted 4 years ago

“Said they had delivered to my address when they hadn't. No photo evidence of delivery. Contacted them and got email back saying they have delivered and if I'm not happy contact the seller of the item. Poor service and customer service.”

Helpful Report

Posted 4 years ago

“I have dropped my day 2 PCR test, as per instructions at DX depot in my hometown. They have arrived at their destination ( testing centre) 5 days later .”

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Posted 4 years ago

“received a text on 1 September informing me the delivery would be 2 September between 9.55 and 11.55. I received another message on the so called day of delivery that the item would now be delivered between 10.50 and 12.50. I tracked the delivery as it did not arrive at the allocated time and the van was approximately 30 miles away from me. I tracked every 10 to 15 minutes throughout the afternoon and it slowly got nearer and was about 5 miles away from me at approximately 16.30. At 16.57 I received a message saying a delivery attempt had failed, which was a lie as they came nowhere near my house. When I later tracked my delivery the case was closed as” No access “. This was again another lie. It was so difficult to contact DX2. The offices were closed and despite pressing the request for a callback, it was not received. After another few hours and numerous phone calls the next day, I eventually was able to speak to an advisor, who confirmed I was indeed right and by checking the details from the cab the delivery drivers did not come anywhere near my house. He also said the item may never have been on the van. He said he would speak to the depot and get back to me after half an hour. This did not happen and again I was left in despair at the lack of customer service news, the delivery will now arrive on Tuesday. Delivered today within allocated time slot. Driver parked in the middle of the road holding up traffic, despite parking places available. Second person eating sandwiches in passenger seat. Asked for delivery to be taken through open side gate and was told “ I don’t know if I can carry it” despite it being a DX2man and they must have loaded on the van in the first place. Did carry it around and was very light. No logo on van, which is no surprise as they would not want to advertise such disgusting lack of service. Bought item from Homebase and will never buy from them again as another lack of customer service and Call centre in India with abrupt and disgusting lack of customer service. Still awaiting call back from manager 4 days later. Item is damaged and will have no choice but to put up with it as no way to turn for a decent response.”

Helpful Report

Posted 4 years ago

“Given a three hour window,that passed and the tracking facility disappeared back to …we will “attempt “ today. Not expecting it to arrive , have had the misfortune to have a delivery by them before ,equally bad. Why do company's use them?”

Helpful Report

Posted 4 years ago

“Appalling - delivery of garden bench twice promised and both times told us delivery had not been possible as we were out although we were in all the time and looking out for it. Would love to know where on earth it is. Have contacted the company.”

Helpful Report

Posted 4 years ago

“DX promised on its tracking system to deliver within a 2 hour slot so waited in for 2.5 hours and as other customers have also found it never arrived. I have contacted DX and complained and asked that a Manager contact me to explain why the service is so appalling and unreliable and requested a precise slot for the redelivery otherwise to send the item back to the seller and explain to them what went wrong. Not too surprising i have had no contact from DX and it is now next day. On the feedback about 25% are dissatisfied, which is an enormous amount of customers. I find DX to be absolutely useless and incompetent. I have wasted 2.5 hours of my valuable time so far plus writing this and waiting around for a delivery that was never going to happen. DX have not and did not contact me to inform me that it would not be delivered or when they were thinking of delivering or what plans they had. Its tracking system is a total shambles and is unreliable and definitely cannot be believed or relied upon at all. If you use DX you use them at your peril as you can clearly see over 25% are extremely unhappy with their services, which backs up exactly what i have just experienced. So beware and be warned if you are a seller my advice would be to steer well clear of DX as the risk is to your good name and company due to their disorganised and unreliable service will have a negative effect.”

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Posted 4 years ago

“They sad they delivered my parcel and they didn't and sgs enginering wich i purchase the air compressor are on the side of this shamley company”

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Posted 4 years ago

“Terrible service. These guys are surving just because of the contract they have from Indian consulates. The staff at Indian consulates will push you for using this service though their service is appalling. Could be because they may get commission out of it. They discourage using the royal mail special delivery though it is only half the price of what dx is charging. I think this is unfair and we need to think about moving legally against this exploitation.”

Helpful Report

Posted 4 years ago

“Agree with everything others have said about this absolutely useless company. Waited in all day as others did, checked emails and told my parcel was delivered successfully at 10.30am. They'd dumped it at the front door of block of flats and somebody pinched it (if they had actually delivered it) now struggling to get refunded !”

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Posted 4 years ago

“Terrible appalling service. They are the only delivery company that seems to send my parcels to another address which is similar to mine. Today I painfully made the effort of driving to that address to plead with them to send them away when my parcels get delivered there and to collect my parcel which they had supposedly delivered there today. Guess what, the older man had been home all day with no delivery coming in. He even took the Liberty to check with the neighbours in case anything had been dropped off though he was home all day. Absolutely nothing was delivered. They are liars and are rude as well when u try to get in touch with them. They should be shut down by the standards trading Board and companies that really appreciate repeat business should never use them!!!! Such a shame, waste of time and space too.....”

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Posted 4 years ago

“Waited at my allotment all day for a delivery that never came.”

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Posted 4 years ago

“Waited at my rural farm gate on and off for 2 hours after following my delivery on your app even though he came within 1 Mile of my address to then get it can because you require more information because I put a note online saying “ call number on my gate “ as after having to have previous parcels unfortunately delivered by DX including passports I know that they couldn’t care less and are happy to mess people around.I WOULD NEVER USE YOUR COMPANY TO DELIVER ANYTHING!”

Helpful Report

Posted 4 years ago

DX is rated 1.2 based on 2,119 reviews