DX Reviews

Name: DX
Rating: 1.22

1.2 Rating 2,062 Reviews

5 %

of reviewers recommend DX

Company Reviews

Questions

Metrics

1.2

Based on 2,062 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible service. Expected to receive passport. Despite being home I get 2 notifications on 2 separate days that the driver attempted delivery but was un-successful. No Delivery notice found. No call. I call customer service that does not bother to listen and all they say is I can have it re-delivered the next day but they cannot guarantee the driver will not give the same reason. I ask for the proof of delivery notice, says they cannot provide that. This company does not care if you valuable docs are misplaced. NEVER use this and stay away.”

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Posted 3 years ago

“I was told a parcel would be delivered by DX Express between 8am and 6pm. It wasn't. This reoccured for 3 days. What a waste of my time. If they are short of drivers (possibly because of covid), don't tell customers the delivery is due. They might be cheap for the sender, but the recipient gets very annoyed with them. DON'T USE THEM.”

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Posted 3 years ago

“BEWARE!! I would give a minus if at all possible. I was due a delivery of a hob and oven which has still yet to be delivered. Text messages and phone calls to the delivery driver have been ignored and rejected, promises of updates and call backs have not materialised and the constant lies and differing messages is astounding. I have still not received my delivery as apparently it’s been delivered to address that they don’t know and have been unable to contact the delivery driver or depot for two days. Additionally no indication can be given of when I can expect my delivery. The service is appalling, and with the exception of a few, the staff are unhelpful, dishonest and unprofessional. Without a doubt, the worst delivery service ever! I am unable to complete the questions about the delivery as I am still waiting to receive it!”

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Posted 3 years ago

“Total jokers! Had 2 days off work waiting in for this so called delivery company and they never even bothered to turn up. Trying to get them on the phone is impossible they are one of the worst so called companies i have ever come across.”

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Posted 3 years ago

“service cannot track a parcel once it is out on the delivery van. so you need to stay in all day. not acceptable in this day and age”

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Posted 3 years ago

“Had a DX parcel wrongly delivered to my house with an incorrect address. There was absolutely no way I could contact anyone on the phone or online to report this . Took 1/2 hour of trying and just gave up”

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Posted 3 years ago

“Disgusting service. Everything was wrong. I've got to drive over 4 hours collect my £700 parcel.”

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Posted 4 years ago

“Well dx what a company. Was never collected . Dx said they would collect and never did, booked 3 times took nearly a week for nothing. Don't use them what a waste of time they really are no phone call . Customer service well that's a joke . Parcel force bang on I will never us dx again”

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Posted 4 years ago

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Posted 4 years ago

“Expected a delivery between 8am-6pm and kept tracking through out the day then you read.... Delivery Status Your item tracking number is: 1248******* Item is now being returned to sender What the hell, been waiting around all day and its getting sent back... no calls no txt, absolutely appalling service. I would advise every one, never to use them .... It will only cause upset to your customers. Look at the stats on reviews IO, its a one star and on trustpilot , a 1/3 of reviewers rate DX as either Poor or Bad.”

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Posted 4 years ago

“I'm pasting this here because Trust Pilot is FAKE and fixed on reviews. After writing a negative they swamp with fake positives to hide it so here: Absolute clown company. Heres the fundamentals of how to operate a courier company: Pick up from A , take to B That is it! These morons think that a postcode will do ,i kid you not one of these brain dead knuckle dragging morong put my delivery in a bush 10 meters away from the house!! i only noticed after chasing it up i went out and noticed some boxes thrown in the bush. Then after complaining the following delivery the driver got violent (all on camera) and for 10 months after every single next day delivery either vanishes or takes a week to arrive. They are utterly moronic,i dont know how they are even still in business. DO NOT USE THIS BUNCH OF BRAIN DEAD MORONS. A to B...its as simple as that...but they FAIL.”

Helpful Report

Posted 4 years ago

“The WORST courrier company in the UK! Everytime they are meant to deliver they send a text mentioning the time slot. They always text ONE minute after the time slot saying they've missed me. Or "we couldn't find your adress". They never attempt delivery on the first occasion. Try and avoid at all costs.”

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Posted 4 years ago

“Terrible. I had paid extra for the safe delivery of an urgent document, I stayed home all day for the parcel and received an email at 6 pm saying 'sorry we attempted delivery but no one was home and to reschedule for delivery. The next delivery date was two days away! This was urgent. There is a phone number but you can only speak to a bot. You can only communicate by email. DON'T USE THIS COMPANY.”

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Posted 4 years ago

“Don't use DX to courier anything fragile. Had a parcel 'returned to sender' it was completely battered and looked like it had been sat on. It had obviously been dropped and everything was in pieces. They would not compensate saying the packaging was not good enough - no amount of packaging would have stopped that damage. Will never use again.”

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Posted 4 years ago

“The delivery never came before the time committed by the Dx courier. The delivery contained live marine fishes. The driver very Cooley just scanned the item before few minutes in his system and I received as saying delivered the item and received by me. Contacted the customer service of DX no use rubbish and utter waste. Didn’t get my order have to get back to my shipper to deal it with”

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Posted 4 years ago

“Went through process of sorting redelivery, got to point where it says " we can delivery your parcel on the 14th please say accept" so accepted, then voice says sorry we cannot deliver on.that date , then I was cut off , 2x !!!”

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Posted 4 years ago

“One of the worst carriers we have had dealings with , support is poor , deliveries not good at all , had an agreement to collect 4pm each day and every day try to collect from 1pm onwards .”

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Posted 4 years ago

“Probably have now taken over from Hermes as the worst possible carrier I get several emails that all contradict each other DELIVERY DATES ARE RARELY MET VELUX have made a massive mistake switching over to DX”

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Posted 4 years ago

“DO NOT USE THIS COMPANY!!! Was waiting for 2 parcels which where due for delivery on the Wednesday. But on the Wednesday nothing was delivered. Then I received a text saying they will both be delivered on Thursday due to delays. But only 1 parcel turned up. and received another text saying the 2nd parcel will be delivered on the Friday. On Friday nothing turned up, so I had to drive a 1 hour journey just to collect my parcel. When I arrived at the Huntingdon delivery station, they bought me out my parcel which was out of the damaged box. The lady stated that she was not being funny but the parcel was not packaged well. So if I did not collect the parcel would I ever received it?? This company has been really unprofessional and have had a really bad experience with them. So I would not recommend anyone to use this company.”

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Posted 4 years ago

“Changed delivery date of item at the last minute so that it was late, and then contacted me to say they had ‘attempted delivery’ but were ‘unsuccessful’, but I live in a building with 24 hour reception/security to take parcels. I spoke to someone on the Live Chat feature who was rude and unhelpful, and delivery was re-scheduled for the next day. They didn’t show up, and I’m still waiting on the parcel even though it is now too late for the purpose the item was intended for.”

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Posted 4 years ago

DX is rated 1.2 based on 2,062 reviews