DX Reviews

Name: DX
Rating: 1.20

1.2 Rating 2,448 Reviews

5 %

of reviewers recommend DX

Company Reviews

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Metrics

1.2

Based on 2,448 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Telephone, Email, Live Chat

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Gaz

117

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received an email first thing this morning at 08:43 hrs saying “Out for delivery today Damian will deliver your item from EJ Oxford (3505) TODAY between 8am and 6pm” I then received another email at 16:25 hrs saying “Sorry we missed you We tried to deliver your item from EJ Oxford (3505) today 11 November 2023 Please tell us when we should next try to deliver your item:” NOBODY came or attempted to deliver my item. They wasted my entire day and ruined my plans as I needed to be home to sign for it. On top of that they lied about it to say that they attempted to deliver when they didn’t. I double checked through my ring doorbell and cameras. I’m extremely frustrated and angry and have now had to rebook it for Monday, which means that I have to now work from home when I planned to go into the office! What a terrible useless company! Avoid at all costs and Ernest Jones need to use a different courier as this ruins their reputation”

Helpful Report

Posted 2 years ago

“Told parcel would be delivered on a Friday between 1422 and 1622. Wasn't. Tracking featured didn't update. Office phone not answered. Live chat not working. Will never buy from a company using these amateurs ever again. Where the parcel is now who knows? One way or another though I will get my money back - I paid for that parcel with my blood and sweat labouring like a man who really can't afford to throw money away. Shame on you DX.”

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Posted 2 years ago

“5 times I waited for delivery for an item and 5 times got message to say that I wasn't there to take item and left cards. I was home all the time, being disabled I needed my item to get out of the house. I haven't been to go out because it wasn't delivered, no cards were left because they DID NOT COME. I SO WISH I COULD LEAVE A 0 REVIEW”

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Posted 2 years ago

“Very poor service”

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Posted 2 years ago

“Paid for next day delivery. Alerted at 0915 that delivery bay a named driver would occur between 1000-1200. Very important item, so I made sure I was in situ. At 1000 I received a ‘sorry to have missed you, we left a card and please rebook’ message. In fact they didn’t miss me because no one came to the property (number is clearly displayed), and no card was left. Very disappointed.”

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Posted 2 years ago

“Paid the seller for next day delivery at an extra cost to that for normal delivery. Had a text from the courier company DX informing me my delivery would be between 10.48am and 12.48pm, no one turned up, waited in all day and no delivery. I am so angry.”

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Posted 2 years ago

“Delivery was due any time between 8am to 6pm, so had to take the whole day off work. It didn't turn up!! I'm a single parent, I can't take another day off work because you didn't bother to turn up!”

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Posted 2 years ago

“Seems to be a theme here but I was told my parcel would be delivered between 12.38 and 14.38. What a surprise, nothing!!”

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Posted 2 years ago

“The driver did not even come to our door he put the could not deliver card in the post box, my husband was even walking down the drive but he just took off, I waited in our lane for him to come back and when he did he wasn't going to stop until I stood in the road to stop him passing, such a rude guy. If there was a 0 I would of given that.”

Helpful Report

Posted 2 years ago

“I'd give zero stars if that was an option. Waited in morning for courier then received a text that they come between 1 and 3. They never turned up. I've babysat this parcel all day and when I attempted live chat with the company they are all bots who repeat the same things. I'm ready to sue this company I'm so annoyed with them. Don't use them, avoid avoid avoid.”

Helpful Report

Posted 2 years ago

“Delivery was supposed to be today between 16.45 and 18.45. Went online to track and was informed a delivery was unsuccessful at 16.25 and a calling card left. No one has tried to deliver, I have been here all afternoon, no calling card left. Delivery driver has lied. I have rebooked for tomorrow, let's hope a more honest delivery driver is on duty. Shame on DX and the extremely poor service they offer. As yet, no communication from DX despite sending an email to them. Live chat also not available.”

Helpful Report

Posted 2 years ago

“This courier can’t find an easy address with a post code, telephone number, explicit instructions and a landmark (a hotel right next to the sea). 3 dates have been given with a time to be delivered then “sorry we missed you”. When I was at home - waiting for the parcel. Tried to speak to the online live chat just to be cut off! I asked another courier yesterday when he was delivering and he said it was one of the easiest addresses to find as it’s a small estate next to the sea with one road in and one road out. Heaven help anyone with a slightly unusual address!”

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Posted 2 years ago

“Told it will delivered 10/10/ 23 by 8pm latest , no delivery ,11/10/23 rang office they said it will be delivered by 5-30 7pm no delivery”

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Posted 3 years ago

“Never turned up, kept a eye on delivery map was only 2 mins away then driver just disappeared. No communication a wast of 3 hours!!!”

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Posted 3 years ago

“This company is a joke! Parcel was not collected for 3 days! On 1st day driver decided not to come. On 2nd and 3rd day depot didn't mark my parcel for collection, but when you check tracking it's marked in transit waiting to be out for delivery! So obviously someone is lying!!!! RUBBISH!!”

Helpful Report

Posted 3 years ago

“The delivery service from this company was absolutely appalling, and probably the worst experience I have ever had from a delivery company. I got a message to say the consignment would arrive between 8am and 6pm on Friday last week, so I arranged to work from home and waited in all day for it. They didn’t turn up at all and didn’t contact me at any point. I searched online for their customer service details and sent a message asking them to contact me. The company ignored that message and instead delivered the consignment (which is very bulky) today to a neighbour while I was out, and the neighbour then left it on my front path where I found it on arriving home this evening. The company has also handled the consignment quite roughly because the packaging for the 3m corrugated roof panels was hanging off and the edges were scratched.”

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Posted 3 years ago

“Utterly incompetent company. Failed to deliver and "customer service" line cuts off after 25 minutes wait without any answer. Avoid at all costs”

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Posted 3 years ago

“So far I have joined the ranks of people who can not get a telephone answer and the chat is useless, my item is due for delivery Saturday and I know from other reviews, DX do not deliver on Saturday's and do not deliver to this area so will use a partner courier, but I can't get through to find out who that will be! Like so many reviews , if I had known who the couriers was I would not have ordered from this company.”

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Posted 3 years ago

“Total shambles said they couldn’t deliver as no one in,we were in all day,tried contacting them absolute waste of time they should be reported ,why Amazon use these people I don’t know”

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Posted 3 years ago

“Hopelesss they only deliver monday to friday daytime with no time slots. Guess what DX,, people have day jobs!!!”

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Posted 3 years ago

DX is rated 1.2 based on 2,448 reviews