DX Reviews

Name: DX
Rating: 1.22

1.2 Rating 2,062 Reviews

5 %

of reviewers recommend DX

Company Reviews

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Metrics

1.2

Based on 2,062 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My daughter is waiting for her international passport sent back to us by DVLA. After contacting the DVLA yesterday, on 29th July, they informed the document was sent to us on the 16th (?!) so we immediately got in touch with the DX delivery company. Can you imagine how surprised I was when I was told the driver attempted to deliver the item on 19th and since then no contact from our side was made - there was no calling card left informing about the attempt at all! Booked the re-delivery for today, 30th July between 8am - 6pm, right now it is 20:00 and no sign of any delivery attempt. Not sure what to do as this company is not accepting any calls, all are being forwarded to the IVR, the chat service is of course not active anymore - this is the worst experience I ever had. HOW CAN YOU TREAT PEOPLE LIKE THIS? Update: An hour later, checking the tracking number I see the message: Unable to Obtain a Signature - Calling Card Left That is an absolute lie! No one was here, no card was left - I understand now how this terrible DX company works. Already trying to contact their complaints department via email, I pray to Got they haven't lost the shipment.”

Helpful Report

Posted 3 years ago

“The worst delivery company I have ever come across - they lie about everything. And when you question them about your delivery they don’t respond to your emails. They promised that I will get my delivery on a certain day by a certain time - I was going away then next day and they really messed everything up. Now I’m away for a month tomorrow and its my prescription that was sent to me now I don’t know what to do. The worst company ever!”

Helpful Report

Posted 3 years ago

“I used DX as the main courier for my company for about 3 months in early 2021. In a space of 3 months, we suffered losses and damages of around £6000 for shipments which they lost or damaged. After 3 months of emailing and calling daily, we finally received £250 in compensation. Their customer service is appalling and we received our first and only negative reviews as a company as a result of DX's abysmal quality of service. They keep losing shipments, although I don't know how you can lose tables that are over 2 metres long and they keep damaging everything. We reached a point where we spend most of our money on packaging materials and extra protection and their drivers still damaged the items. There is a complete lack of professionalism when it comes to accepting responsibility for their mistakes. Over the 3 months we used DX, our customers complained about things such as: - waiting for up to 3 weeks to have delivery of their items since dispatch - only partial delivery with the rest of the parts being lost - impossible for customers to contact DX to arrange delivery - a customer received a mattress instead of the table we originally sent. - customers who had to drive miles to another address in order to pick up their shipment that got delivered to a complete random place in that town. - customers who had the drivers show up with nothing to give them. The drivers would then lie to them that it's probably us who didn't send the items out in the first place which is an absolute joke. When I tried to speak to them several times in order to improve things, the response I had was "we have over 75% success rate on your shipments so that's pretty good". 75%.... for someone who ships out 10 items a day, that means we had to deal with 2-3 unhappy customers a day which would then mean issuing refunds and compensations on a daily basis. It was the first time in my life where I genuinely came so close to having an absolute mental breakdown. If I could give 0 stars, I would. I don't generally leave reviews often but I think it's my responsibility to warn anyone out there to not use this company. They are the absolute worst courier company I have ever encountered. Please don't use them. I would personally walk my shipments to my customers rather than use DX ever again.”

Helpful Report

Posted 3 years ago

“Tried to re-arrange delivery or collection. The on-line conversation went like this. My neighbours and I are at work during your delivery times, can I collect from your depot? No, would you like to re-arrange delivery? My neighbours and I are at work during your delivery times. Can I collect from your depot? No. Okay, can I contact your Inverness branch direct to arrange a suitable time? No, the depot is unmanned. Okay, have you any ideas on how I get my parcel? Would you like to re-arrange delivery? No understanding that there would not be anyone in. Would not accept a letter from me accepting liability if parcel left at property. Worse than Hermes and they're bad!”

Helpful Report

Posted 3 years ago

“Soon these guys will go out of business.”

Helpful Report

Posted 3 years ago

“Recieved an email last night to say my parcel will be delivered tomorrow between 8am and 6pm. Recieved another email this morning stating my parcel will be delivered today between 2.48pm and 4.48pm. At 5pm nothing had arrived couldn't get through on the phone so went on their online chat and was advised that they are running a little late but should be with me shortly. It's now almost 6.30pm and I'm still waiting! The phone lines and online chat have now closed for the day and I have no idea if or when my parcel will arrive!”

Helpful Report

Posted 3 years ago

“Absolutely pathetic service. Got 2 emails from DX Express saying that my order will be delivered on 2 separate days. The tracking on their website shows that the items are delivered. But, I haven't received any of it yet. DX is asking me to contact the supplier. I'm not sure how that would help. I have no idea where they have delivered. Looks like my order has completely disappeared!!”

Helpful Report

Posted 3 years ago

“Waited in for 2 days first time driver could not find my house second time said left card and couldn’t deliver useless”

Helpful Report

Posted 3 years ago

“dxdelivery i mean dx NON delivery . have had my parcel i n my local depot for FOUR days first it showed out for delivery waited in all day never showed up now tracking is dead , customer care team , useless, thought i had seen it all with bad delivery companies , but i was wrong ,dont they know the idea is to deliver the parcels not keep them in the depot ,will it come today ? who knows”

Helpful Report

Posted 3 years ago

“Second experience of non delivery when promised by DX. First time had three scheduled deliveries before receipt and now another failure with no idea when it is to be rescheduled. Will be cancelling the regular order with my supplier unless they use a different carrier”

Helpful Report

Posted 3 years ago

“DELIVERY BEFORE THIS ONE SENT ME 4 EMAILS SAYING IT WILL BE DELIVERD STAYED IN FOR 3 SEPERATE DATES NO PARCLE DELIVERED. SAID NO ONE IN LEFT NO CARD. IN ALL THE TIME. VERY UNRELIABLE. SAME FOR THIS DELIVERY STAYED IN ALL DAY. SAID THEY BEEN NO ANSWER LEFT NO CARD VERY UNRELIABLE COMPANY”

Helpful Report

Posted 3 years ago

“If there was a choice of zero star I would choose it for such rubbish delivery, I ordered my daughter's birthday cake to be delivered on Friday and they texted me saying it will be delivered in the afternoon, then suddenly at evening they rebooked it for the following day which is too late and my daughter is really upset !!”

Helpful Report

Posted 3 years ago

“The most incompetent company I've dealt with in many years. Next day delivery delayed by one day. Then courier unable to find address, no other person has failed to find this address. On the phone with one customer assistant earlier re-checked address and she said it would be fine. I then got another message later in the day saying they hadn't been able to find the address. Google maps finds it instantly, postcode is for half the building. Then on the phone again with a Jason Wilkinson in Cannock, who was rude, abrasive, needed details repeating over 4 times- he may well have been having a laugh at my expense. This is the most likely explanation for why he requested the same details so many times. 30 mins and unable to help at all. Courier 0/10, customer service 0/10.”

Helpful Report

Posted 3 years ago

“The courier came to my house on the second day, rang the doorbell and left without waiting for me to go down and pick up the package.”

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Posted 3 years ago

“Ordered item on Thursday the delivery driver tried to deliver it 3 miles away from my address, everyday messaging saying it will be delivered today, end of day it will say rebooked for tomorrow. Rubbish company for delivery. absolutely useless!!!!!!! A week has passed and i need to get them car parts for my car so it can pass it's M.O.T!!!!!!!!!!”

Helpful Report

Posted 3 years ago

“What a joke of a company . Parcel had wrong delv address so contacted depo eventually got through changed address and was told it would be delivered Mon. Still no sign of it . Contacted them again durhan depo still no one answering calls so transfers to someone else who also couldn't get through said she would send them a email at 5 n if they didn't get back to her before 6 would contact me in the morning . Well it's 6pm now the next day no call back and no parcel . Avoid these muppets at all cost . They are little fish in a big pond .”

Helpful Report

Posted 3 years ago

“After a week a next day delivery is still not here. Constant excuses like the driver ran out of time, or forgot to put on van. Only proof they have the package. Avoid”

Helpful Report

Posted 3 years ago

“Received text to say item would be delivered today Saturday morning , so I waited and did not receive the parcel , minutes later I received a email to say that they tried to delivery the parcel bit no one was at home which is not true as I was at home , terrible company was looking forward to receiving my parcel now I will have to rearrange for another day . Avoid this company as their delivery men are dishonest saying nobody was at home , not true .”

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Posted 3 years ago

“Said item was signed for and delivered. Total lies. Nothing was delivered!”

Helpful Report

Posted 3 years ago

“The delivery driver for this company is a moron...i placed an order with Dormeo, unfortunately for me they use this rubbish company, 2 boxes were in the delivery...1 of them looks like it's been through the ringer...i live in a sheltered housing complex for aged and health compromised adults... the driver buzzed my apartment No and i pressed the button to let him into the building... the idiot was not wearing a mask and so was challenged by a senior member of staff who gave a mask because he didn't have one...he then walked the few yards to the lift and put both boxes on the floor and rang me to say that i would have to come and get them because he needed to move his van...it was a total lie 😠...he just walked away leaving the items on the floor by the lift and a member of staff had to deliver them to the apartment...make sure you never fall into the trap of using this dreadful company...”

Helpful Report

Posted 3 years ago

DX is rated 1.2 based on 2,062 reviews