DX Reviews

Name: DX
Rating: 1.22

1.2 Rating 2,119 Reviews

5 %

of reviewers recommend DX

Company Reviews

Questions

Metrics

1.2

Based on 2,119 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Kelly Grazier

John Evans

FrancisOlivia 771 At Gmail. Com

Gaz

116

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dreadful. Had one delivery 'rescheduled' only to be told 2 weeks later it had been delivered (it hadn't) and had to reorder the item. The same thing has happened again! Unable to speak to customer service and promised call backs never happen. Avoid at all costs.”

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Posted 3 years ago

“Had one parcel delivered to an address two roads away because apparently the driver couldn't find mines. Also my second parcel has yet to be delivered, its been well over a week late. Have no idea where it is or if they'll ever deliver it. Really poor communication and can't get a hold of anyone”

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Posted 3 years ago

“WORSE DELIVERY EVER!!!!!! Tried to get a dining table and chairs delivered. First date reorganised as it was not scanned properly then only delivered the chairs. From then on it was an absolute disgrace of customer service. Delivery dates not Met, no communication from the company over them. Had to call them to be told it’s not Coming. Very poor excuse of an apology. No explanation for the no delivery. When it was then delivered the drivers were rude and unapologetic. I would highly recommend avoiding this company or any company that use them as a delivery service. Absolute disgrace of a delivery company”

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Posted 3 years ago

“Keep saying that item delivered it has not been delivered ordered 14 days ago can't get answers from DX.”

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Posted 3 years ago

“Allegedly attempted delivery - they didn’t! Tried in vain to contact by phone and online chat. Sent online msg but no response. Useless.”

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Posted 3 years ago

“The customer service sucks. When calling customer service, you will be on a stupid long hold then the call get disconnected. There is no bank or center you can go in person to get your money out of your card, and if you use other bank services, there is always a stupid charge for every single transaction. When opening an account on the card, you get easily get confused by the set up and structure!”

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Posted 3 years ago

“Worst delivery worst, 2 days in a row they didn't even ring my flat and left. No way of contacting them at all their phone is automated only and no email that will get back to you”

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Posted 3 years ago

“Nothing Great at all. They sent me an estimated time of 2 hours but it was a lie. I was waiting for the whole day as a dog and they didn't deliver anything. Instead, I have received a message they would TRY again the next day. Nice! 'Try' on me! Am I a rabbit for them! But I paid for this service and quite a lot!”

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Posted 3 years ago

“Parcel didn't turn up after rebooking it for a certain day and address,then tried to blame me,no way to phone them,the live chat doesn't work,”

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Posted 3 years ago

“Items did not arrive on scheduled day. Rearranged delivery, still didn't turn up. Avoid”

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Posted 3 years ago

“If there is less that 1 star I would happily give that rating. Such a worst experience from DX express.”

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Posted 3 years ago

“I know of a DX delivery driver who is actually stealing peoples items. He burns the plastic wrapping and cardboard every night after finishing”

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Posted 3 years ago

“Parcel meant to delivered on Friday, now Saturday night and still nothing, useless company”

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Posted 3 years ago

“Terrible company! Tried to contact their automated system to re arrange delivery ...wouldnt let me do it ...even giving my postcode and ref number... cant speak or online chat with any human being ..... so fustrating ....please avoid”

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Posted 3 years ago

“DX has lost 2 valuable parcels from an electrical company i purchased several goods from. And would you believe it the electrical company sent a replacement and guess what that too has gone missing. A very. DISHONEST company who looses parcels and makes excuses. DEFINITELY NOT TO BE TRUSTED.”

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Posted 3 years ago

“One star is too much! I was due a delivery of doors from bnq I was given 3 different days even more different time slots. I was Swapping shifts at work to be in, Needles to say none showed up, no phone calls, no emails absolutely nothing. Resulting in my joiner being cancelled. Customer service is an absolute joke, after half an hr que they promised me it would be that day before 1pm I asked to speak to manager and was told she was too busy to talk. She would ring back. Just like the other reviews said.. no manager rings you back. They lied again. Ended up cancelling doors with bnq for refund. Sadly we won’t ever order off bnq again due to them using DX. Neither will we recommend them. By far the worst delivery service out there and if we know someone uses them we just simply won’t purchase from them. Still no explanation why we was messed around so Much and no apology, absolutely nothing. Still waiting on that “busy” manager call back too.”

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Posted 3 years ago

“Didn't arrive on time. Had to delay project as a result.”

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Posted 4 years ago

“attempted delivery twice, still can't deliver to a building with 24x7 concierge service!”

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Posted 4 years ago

“Unfortunately Furniture Online use this company for their deliveries. If I had know this in advance, I would never of ordered from them. These poor reviews are accurate. I received an email from DX stating the date that the goods would be delivered. I took a day off work as they could not give an AM or PM time slot and their tracking info is total rubbish. I drove 18 miles to the delivery address and got there at 08:00. At 11:51 I received an email from Furniture Online to say that DX would not be delivering on that day. I have since cancelled the order and am awaiting a full refund.”

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Posted 4 years ago

“The driver didn't bother to see if I was in, before he left a message saying he was unable to gain access. I was in, it was obvious I was in. He just didn't turn up.”

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Posted 4 years ago

DX is rated 1.2 based on 2,119 reviews