“The worst car hire experience I have ever had - from start to finish it was extremely dodgy
I’m not normally one for online reviews but feel compelled to let others know and warn them against this company
They adopt incredible immoral tactics for charging you extra - from saying your deposit payment is inaccurate to saying no cars are available (so you pay for an upgrade)
Do not recommend”
“Bait & Switch company. Total SCAM.
I had a contract with Easy Rent Cars to rent a car from Nov 4, 2019 thru Nov 11, 2019 (pick up and return in Maui, HI OGG). My contract was for $218.23. I paid upfront $136.98. I owed $81.25 in taxes (due at pick up).
I was charged instead $95.83. I contacted them on Nov 29, 2019 (when the overcharge amount appeared on my credit card). I have spent numerous hours and at least 20+ calls trying to get them to refund the overcharge of $14.58.
I have given them 6 weeks to resolve this matter. They have given me the run around for the last 6 weeks. Emails have gone unanswered. I have spoken with Laura, Ben, and Arthur -- who all promised to escalate the issue.
Management has failed to reply. I have not received my overcharge of $14.58 returned to my credit card.
Their company works on the whole "bait & switch" scam. They promise you a really low car rental rate and then charge you a different amount.”
“Absolutely awful and feels a bit dodgy. Do yourself a favour and don't use these guys at Gatwick. May be cheap, but they will scam you in another way to get more money. Not a very professional office and looks like something from the dark ages. They charged me extra for a hardly noticeable scuff mark on the wheel trim. There is no way I could have done that as the car was always parked in a private parking space, and nowhere near any kerb. My fault for not checking carefully enough when I hired the vehicle in the first place. Best to take photos of everything if you do decide to use them. I certainly will never use them again.”
“@EasirentCarHire at #CastleDonington scammed me in Sept 2019 when I signed their EPAD believing this to be for lost keys and failure to refuel. I had a yearly policy (£35.00) to cover damage to their vehicle and they charged me £270 for 2 weeks extra insurance without my consent”
“@EasirentCarHire at #CastleDonington scammed me in Sept 2019 when I signed their EPAD believing this to be for lost keys and failure to refuel. I had a yearly policy (£35.00) to cover damage to their vehicle and they charged me £270 for 2 weeks extra insurance without my consent. Complained to Easirent and got no reply. Complained to credit card company and they investigated, however they were powerless to refund me as Easirent just reiterated that I’d signed the EPAD and purchased the extra insurance of my own free will when I did not. AVOID AVOIVD THIS COMPANY”
“Do not rent from Easirent! Flat tyre, no spare, no inflation canister, no support. They actually had the nerve to tell me that it was illegal to carry a spare tyre in a rental car in Ireland! (Not true)”
“I had a lucky escape but NEVER again will I rent from this unprofessional incompetent people! When I first walked into the office I thought I was back in the dark ages! but that was only the beginning. FIrst it was a long wait it what looked like a run down cab office, a few hard signatures, a photocopy of your licence, a hard insurance sale which I vehemently declined, then a trip upstairs to see another incompetent personnel. I really had the presence of mind to walk away but to where? this place is on an industrial estate! no cars or buses and to where would I go at the last minute!
Anyway, more paper work upstairs and then a wait back downstairs again whilst this old car was perhaps hand washed, as it came out dripping. A thorough walk around the car followed with every tiny magnifying seeing glass seeing mark looked at (that's when I really started to worry that I might get charged for bird poo on the car) . I was so terrified that I returned the car after two days instead of 4, whilst it was in my possession I hardly drove it and almost parked it under my bed!
Needless to say upon return another fine tooth comb look around the car, then the guy said the was a tiny line on the rim of the car! I looked at him with saucer eyes thinking 'you gotta be kidding me right?' in the end after a back and throwing, he let me off, but that was a very narrow escape. Took me 7 days before I got back my £1,500 deposit but NEVER again, and I say NEVER!”
“Awful experience. I collected my car and because I didn’t succumb to the pressurised sales pitch regarding taking out their additional cover insurance I then had to, using my own mobile phone torch because it was dark outside - search EVERY inch of the body work of the car whilst the salesman stood by with a clip board marking any I found, on paper; at one point I was on my hands and knees! It was raining heavily - and no shelter was offered. The car was parked very far away from any street lighting - I literally had to feel my way over the entire body work of the car, sills and hub caps! He kept telling me that I wouldn’t have to do this if I had taken out their cover. I told him that I had taken out additional cover with the broker and he said that these brokers don’t always pay out despite what they say whereas their cover does. There were MANY scratches and chips all over the body work but despite the dark and heavy rain I was determined to find them all. He kept telling me that the minimum I could expect to be charged for even the tiniest chip was £300! £1,800 was also ‘frozen’ from my credit card and I was also told that they hold on to the money for 28 days. If my credit card charged me for this or any interest payments as a result of the money being frozen - I would be liable to pay the interest. Of course, this wouldn’t happen if I had taken out their additional cover.
The entire experience was a nightmare and the worry of the car nearly ruined my Christmas visit. I will NEVER hire a car from this company again. The pressure you feel to take out their cover is unreasonable and the procedure you have to go through if you don’t take it - a nightmare!
I will say that Elliot served me when I dropped the car back and he was great. Polite and helpful.”
“Do something I did not do....LISTEN TO BAD REVIEWS!!...
The Belfast Airport Location .... I had a terrible experience as so many others have... and so will you. Rented cars all over the world...1 star rating is too much for this location.... book a car with another company.”
“Beware Stansted branch...after refusing extra insurance charged for it anyway without my approval. Told it was for fuel deposit.....currently going through claims then credit card company and police if required.”
“avoid this blood sucking company
asks me to pay additional $55 for insurance during collection
they took down my credit card details
i have traffic speeding fine from police
they deduct $55 for filling up police offence form on my behalf
DONT LEAVE UR CREDIT CARD with them
worst company ever encountered”
“got dirty car and empty tank and chipped car and I was blamed for the chipped of the car what I didn’t do it . The person who claim to be the manager ( Andrei ) he can be anything else but no manager , the only word in English he knew was you did it you pay , no customer service experience and manners. I don’t want to waist my time to talk about this company and this person.
Avoid this company better pay bit more and you get better service.
Avoid Avoid Avoid.”
“DO NOT USE, TRUST THE REVIEWS. rented a car with these, via easy jet (so assumed, there would be no issues), decided not to take up the premium insurance on booking, but when collecting car, was advised had to pay £150 insurance or couldn't take the car, so had no choice or would have been stranded, so absolute con.”
“This company in terms of customer service is the Ryanair of the car rental industry. They have refined the art of trading off good value for abysmally wretched customer service, apparently relishing causing their customers the maximum of anguish in return for being allowed to rent a car from them. This view is based on a number of experiences of renting from their branch at Dublin Airport, Dublin City, and culminating today in a final trauma with the Cork airport branch.”
“Truly dreadful. They must be the worst company I have ever dealt with in any industry...by a long way. Shame I can't leave zero stars. Avoid at all costs.”
“We rented a car with them, since easyjet/rentalcars.com are pushing them through their online booking platform and it seemed to be a good price at the time. Boy, were we wrong.
Upon arrival at the airport we requested the promised pick-up service only to be told, that they are not operating due to some obscure reason. Already off to a great start! So we had to walk with our luggage to the rent office. The office is a shabby container in which a scruffy employee greeted us. I already regretted having booked with them there.
Since we had booked through rentalcars.com, i had purchased full coverage through another party. The employee then told us, that this option only works, if he holds 1,500 pounds on our credit card. So full coverage through rentalcars.com, but 1,500 pound liability with easirent, what a curious combination...
Since i didnt have that much on my credit card, we needed (or did we?) to purchase an additional "relaxation" of the easirent coverage, which costs us nearly as much as the rent itself. This option was hard-sold to us and it was pretty revolting. Since we had to get somewhere, we agreed and then got a tour of our car.
The damage inspection was done without a flash-light (it was at night) and he asked us, if we could use our smartphone... this is not just unprofessional, it's criminal. We had requested a small car, since we were driving through the narrow streets of Cornwell with 2 people, but got a huge KIA, dirty on the inside...
On return I was greeted by 2 people with poor english (and this is a foreigner speaking) and worse manners. I didnt get any confirmation of the end of the rental agreement, either via email or written - even on request. Again no shuttle service to the airport.
I have spent a considerable amount of time scanning through other reviews and it seems this is not just a branch that is problematic, the entire company is systemically milking people through hard-selling and scamming (inventing fees on the go, over-pricing tiny damages or bumps, not returning deposits, the list goes on)... I dont know, with all these bad experiences, how this company can still go on existing. It should be shut down and the executives should be jailed.
That they are being quoted through easyjet and rentalcars.com is an absolute degrace to these companies and might explain how they can still have any customers at all.”
