“Truly dreadful. They must be the worst company I have ever dealt with in any industry...by a long way. Shame I can't leave zero stars. Avoid at all costs.”
“We rented a car with them, since easyjet/rentalcars.com are pushing them through their online booking platform and it seemed to be a good price at the time. Boy, were we wrong.
Upon arrival at the airport we requested the promised pick-up service only to be told, that they are not operating due to some obscure reason. Already off to a great start! So we had to walk with our luggage to the rent office. The office is a shabby container in which a scruffy employee greeted us. I already regretted having booked with them there.
Since we had booked through rentalcars.com, i had purchased full coverage through another party. The employee then told us, that this option only works, if he holds 1,500 pounds on our credit card. So full coverage through rentalcars.com, but 1,500 pound liability with easirent, what a curious combination...
Since i didnt have that much on my credit card, we needed (or did we?) to purchase an additional "relaxation" of the easirent coverage, which costs us nearly as much as the rent itself. This option was hard-sold to us and it was pretty revolting. Since we had to get somewhere, we agreed and then got a tour of our car.
The damage inspection was done without a flash-light (it was at night) and he asked us, if we could use our smartphone... this is not just unprofessional, it's criminal. We had requested a small car, since we were driving through the narrow streets of Cornwell with 2 people, but got a huge KIA, dirty on the inside...
On return I was greeted by 2 people with poor english (and this is a foreigner speaking) and worse manners. I didnt get any confirmation of the end of the rental agreement, either via email or written - even on request. Again no shuttle service to the airport.
I have spent a considerable amount of time scanning through other reviews and it seems this is not just a branch that is problematic, the entire company is systemically milking people through hard-selling and scamming (inventing fees on the go, over-pricing tiny damages or bumps, not returning deposits, the list goes on)... I dont know, with all these bad experiences, how this company can still go on existing. It should be shut down and the executives should be jailed.
That they are being quoted through easyjet and rentalcars.com is an absolute degrace to these companies and might explain how they can still have any customers at all.”
“WARNING!WARNING!! AVOID
THESE BRUTES. They steal your money by accusing you for damage on the car which was already there!! When we picked up the car it was wet, they just "washed" it they said. Therefore it was very difficult to see all the damages on the car. The guy had an emty paper; whilst normally when you rent a car all the present damages are already mentioned. This time it was a"search and find it yourself" duty. We've made pictures and because the car was very wet, we missed some!! We took the car, drove to our family, parked the car in front of their garage, didn't use it anymore, and after a week we drove back. And then they "discovered" a scratch. We told them that the damage was absolutely not caused by us, and that it had been almost impossible to find all the damages when we picked up the car. But you are catched in their criminal claws and you have to pay. We were already sitting in the van for departure to the airport when we had to go back to the office. We had to pay £195 and £75 ad ministrationcosts!!! One of the guys even showed "paint" on his fingertips, that he found on "our" car. These guys, and also the woman, brute and bitchy, working there..,they know that they accused ypu false, but they don't care at all. They just want to rob you from your money. AVOID these AWFUL, DISGUSTING SCAMMERS and CHEATERS.”
“Uttter shambolic customer service. Booked AND paid for a van weeks ago - had a telephone call early in the morning; no voicemail; tried to call back and no one answered. Made my journey to Crawley and was advised the van not available and no alternative at that moment, but wait a while and it would be here. Upon enquiry as to why they could not leave a message, was ignored, and also the fact I wanted an immediate refund so I could look elsewhere. This did not happen. I was out of pocket, and searching around elsewhere took a while; lost moving time, and extra cost involved through no fault of my own............ next step Trading Standards.”
“I've used them for around 3 years and never had an issue! I think when looking at reviews that some branches are better than others. I use heathrow and its wonderful”
“Don't even think about it, awful. Easyjet pushes this company through their website so booked a car at Gatwick. Took over an hour by infrequent bus service to get to their shabby office. Easyjet knows I am over 70 but their confirmation did not mention any special conditions. Was made to wait for another hour -- Easirent's insurance company had to vet me first. (In spite of my 35 year no-accident record). Result: "you van rent the car if you either pay Stg 136(!) -- for 2 days -- in extra insurance charges or agree to increase the excess from Stg 750 to Stg 2,750". Never again. Hard to understand why Easyjet lends its name to this sham.”
“I genuinely would warn anyone away from using this company.
Utter shambles of an organisation, I cannot even be bothered to go into too much detail.
We walked out when we saw the huge queue and heard that people had been waiting over an hour to collect a car.
Their prices may appear cheap but they expect you to put a £1300-£1500 deposit down on the car and £100 for fuel. I could see many people baffled by these figures but reluctantly paying the deposit. Save your money and go to a proper car rental company.
We walked out and went to Enterprise and had a brand new Fiesta in five minutes, with the usual £200 deposit.”
“These people are robbers - shocking DO NOT USE. They gave me a car only 3/4 full even though it was supposed to be full full rental. i tried to be a good citizen and returned it full but then told them it had only been 3/4 full so please can I have my money back for 1/4 tank of fuel. Oh no no no///these are ROBBERS do not use...”
“Horrendous experience. Horrific company. Terrible communication, sorry correction* NO communication. They over charged me. Charged me £110 for a number plate that came off. Won’t send me an invoice breakdown of the costs or where the number plate was bought from. To top it off, it’s been a month since my rental ended and I’m STILL waiting for a £70 refund.
Absolute JOKE of a company. THEY MAY BE CHEAP BUT DO NOT RENT WITH THIS COMPANY, IT IS NOT WORTH IT.”
“This is the worst rental company we have ever used. Booked them from
Cork airport. Apart from the fact that the pick up point is like a farmyard in the middle of an industrial estate, that they only have one employee, so you must deliver the car back exactly then, that he took literally 15 minutes to process our booking, and that if you deliverer it back more than 15 minutes late there are extra charges and that I was bombarded with emails to buy their extra insurance; apart from all that, we were presented with a list of damage to the car we were picking up which was enormous. We could barely see the so called damage. Given this, we went over the car with a fine tooth comb, but it was raining. Found lots of other microscopic chips which the guy brushed off. When we returned the car he found a microscopic chip in the windscreen. No idea if it was there before, certainly nothing happened during the rental €155!!!!!!! €75 of it admin!!! Please people , pay a little bit more and use somebody reputable. Oh yes and going through other reviews, yes if you don’t return with exactly the right amount of fuel they will charge you for fuel plus admin, another €75, and they told us if we returned the car dirty it would be cleaning cost plus admin, from memory €150 or so; bear in mind this is Ireland in the winter!!! We went around with newspapers in the car under our feet!!! Please do not use these people!!!”
“Have been using Easirent for the last year or so on a forth nightly basis through Manchester and the staff have been amazing especially Gina, She is pleasant considerate and most helpful not just to me but to other people as I have noticed. I will continue using Easirent for the foreseeable future and I am looking forward to meeting Gina Again with her amiable disposition.”
“Couldn’t have had a better service this morning at Easirent. Gina was so helpful and patient with us when we had an issue with our credit card. Will definitely use again when we are back in Manchester!”
“Warning - do NOT rent from this company! It may appear to be cheap when you book it but you will pay for it in the end! I had a bad experience at Stansted:
1. Took ages to be collected and got drenched in pouring rain as told to wait outside for courtesy bus.
2. Was given a large family car instead of a small car that I had reserved as they said they did not have any small cars available - I was on my own with no baggage and did not want to drive a huge car.
3. On returning car I was told there was a scratch on the windscreen which would have been very difficult to see at the time of my collecting the vehicle as it was pitch black and pouring with rain. I was charged a total of £125. I have no recollection of hearing anything strike the windscreen.
4. Staff in office were rude and unfriendly.
5. Car was old and had done 30 000 miles.
I will always opt for one of the better companies at the rental village in future.”
“Easy web site to use .
Pick up and drop off was perfect and not long to wait .
Great cars .
Easy location for returning .
Last hire I dealt with Monica and this time Anna ,both managers bril ,polite and Helpful .Thanks again .
Price is good too .”
“Samantha is honest and fair when I was returning the car. There was another man there who seemed reasonable helping me fairly sort out what was initially done by a different man when I rented the car. Basically, most of what I have read by others occurred to me at that initial rental. It is just not good business the way that individual did with me. I was happy Samantha and that gentleman were there in the end and hope the company owner is not the person I dealt with initially and hope that the owners if there are any others deal with that person who should be ashamed of himself as I read all these other reviews. He is a disgrace to the good people of Ireland.”
