Ebay Reviews

Name: Ebay
Rating: 3.11

3.1 Rating 4,029 Reviews

54 %

of reviewers recommend Ebay

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Metrics

3.1

Based on 4,029 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 65%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Utter disgrace paid for 2 day postage, 2 weeks later I still don’t have it, at least I only have to wait up to 45 days for a possible refund. 15 year ebayer, NEVER AGAIN DISGUSTING”

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Posted 1 year ago

“I bought a dress From a seller Shipped Royal Mail Never got a notification 2 months the went by I wrote seller She said it was shipped But can’t track it eBay will not refund Seller won’t refund $200 down the drain”

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Posted 1 year ago

“eBay and UKDEALS, a seller on eBay are criminals. I ordered three products from UKDeals on eBay. They claimed the carrier could not find my address! Amazon delivers to my doorstep a few times a week, UPS, FEDEX, USPS somehow can locate me, but UKDeals says they couldn't locate my address? As a result they refunded one of the three orders. They refunded the one for $25 and kept my money for the one that was greater than $50. I escalated this at eBay and within an hour eBay found for the Seller with absolutely NO explanation at all. WHY, because eBay makes a lot more money from UKDeals than it does from me! BOYCOTT eBAY until they are reminded that they are there for the consumer and their Buyers Guarantee is a complete lie until they remember who is ultimately funding their vacation homes!”

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Posted 1 year ago

“Horrible place to sell. They hold your funds for days. They act like your parents when stuff goes wrong. They charged me 13 cents when I took auction down six hours in because I made an error? Are you kidding me? 13 lousy cents you penny pinching crooks . I just sold 1400.00 item and have not rec funds yet 3 days already they hold YOUR money”

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Posted 1 year ago

“I had a high dollar putter I wanted to sell. After not selling at a fixed price, even with "Offers" available I started an auction. I started at one cent but put a $600.00 reserve. When I posted it the $600.00 reserve was very visible next to the bid box. I felt it might scare people away so I tried to edit this out. In the past I could edit the auction after it started. I had to end that auction so it was there for only a few minutes. I re-did the auction without the reserve. eBay charged me $55.00 for the reserve so I called them. They promised not to post that but the next day they did! Then, after the auction ended they charged me another $60.00 for unexplained costs??? That's a total of over $115.00! I tried to close my account but eBay keeps open for as long as they want. Warning, stay away from eBay.”

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Posted 1 year ago

“Very easy to access”

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Posted 1 year ago

“Orderered 2 boxes Yankee candle refills. Should have been 2x 2 bottles . I box with 2 bottles in it . Normally in shops 1 box just under £7 with 2 refills . Paid £12.70 for 1 box .Paid double the price . Won’t use E Bay again . Total rip off .”

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Posted 1 year ago

“Never order from eBay, this is a scammer site . They rob you off your money, & don’t refund your money Back. They play money games talking Bout it takes 10 Business days to get your money Back . Order from Amazon instead, Amazon doesn’t scam or steal like eBay does”

Helpful Report

Posted 1 year ago

“eBay does not back up sellers Had a buyer buy a bike for 1700.00 Then buyer said it was too small and that he’d resell it off I could not refund. I have a no return policy. So a day later the buyer made up a story and requested a refund. eBay did not back me up at all. On top of that the buyer sent the bike back with damage to the frame which dropped the value from 400-500.00 All I got back was 100.00 deducted off the refund. eBay case reviewers are not trained to see the real picture.”

Helpful Report

Posted 1 year ago

“EBAY AND FRAUDULENT THEIVES - Save yourself some stress and sell online elsewhere Ebay are thieves and fraudulent. I was clearing out some items, and decided to sell on Ebay. All was going well but then Ebay put a hold on my account pending verifying identity. Fine I thought, I hadn't sold hardly anything for years then I list 40+ items. So, I send my driving license and bank statement with both name and address clearly confirmed. Ebay then suspend account, provide no reason or offer to speak. But confirm they will send funds in a couple of months, ok all very strange and unprofessional but ok I'd sold most of the stuff I didn't want anyway, so just agree never to use Ebay again as their so weird and clandestine. However, when I chase this they say they will keep the funds. They mention regulations but refuse to explain what regulations allow them to provide service to sell items online and keep the money themselves. They refuse any attempt to discuss or explain what the issue is, they go completely dark and are unwilling to address their unfounded concerns. Its August 2022, of the unwanted items sold, it raised £580 which Ebay state they are keeping and I can do absolutely nothing at all about it! Just speechless. Who would have thought this was the behaviour of a big listed company. Sell elsewhere.”

Helpful Report

Posted 1 year ago

“For some reason my account has been suspended and Ebay refuses to tell me why. I have only purchased a few items from this site. I wonder how many other accounts have been suspended for no reason. This company definitely does not value their customers. Do not waste your time with Ebay.”

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Posted 1 year ago

“Cannot contact ebay - they take the money and simply withhold it. Appalling company.”

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Posted 1 year ago

“Ebay prOmotes fruad. I can't believe this is happening to me. For the first time in my entIre life I tried to open an account today. They told me they permenatley suspended my account even though I have never had an account until I tried to sign up. When I ask them how can you suspend when I never had an account they told me they can't tell me why or who is using my email address and committing fraud. THEY PROMOTE THE USE OF FRUADULENT EMAILS!! consumers beware!!”

Helpful Report

Posted 1 year ago

“I used ebay for 10 years. this year the suspendmy account without providing me any reason. they refused to provide any explanation and simply banned me. there is no way to speak with operator as they dont have them. very dissampoinet. suggest to move out from this stupid platform”

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Posted 1 year ago

“EBAY IS A REAL SCAM COMPANY AS SOON AS YOU SELL SOMETHING ON THEIR WEBSITE THEY PUT YIUR MONEY ON HOLD AND RESTRICT HOUR ACCOUNT AND THEN THEY ASK FOR ALL TYPES OF PRIVATE INFORMATION TO UNRESTRICT YOUR ACCOUNT AND THEN THEY STILL HOLD YOUR MONEY SOME MORE WAY AFTER THE BUYER HAS RECEIVED THE ITEMS THEY HAVE BOUGHT. AND YOU CANT DO NOTHING ABOUT IT UNTIL EBAY UNRESTRICTS YOUR ACCOUNT SO BASICALLY THEY CAN HOLD YOUR MONEY HOSTAGE WAY AFTER THE BUYER HAS RECEIVED THE ITEMS AND WHAT IS MOST IMPORTANT IS EBAY TAKES OUT A SELLING FEE FIRST RIGHT AFTER YOU SELL SOMETHING. EBAY DOESNT RESTRICT THEIR MONEY. SO I WOULD ADVISE TO SELL ON ANOTHER PLATFORM THAT RELEASES UOUR MONEY AS SOON AS THE BUYER RATES THE TRANSACTION”

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Posted 1 year ago

“Rampant scams, terrible customer service, Ebay covers for scammers and runs interference against customers. Not what it used to be. Ebay is now a dangerous place to do business, look out keeping a credit card on file, they may be assisting scammers to make sophisticated high value transactions at your expense. From first hand experience, LOOK OUT.”

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Posted 1 year ago

“Ebay did not honour their money back guarantee for Mon- delivery - FRAUD!!!”

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Posted 1 year ago

“On time , most times very early”

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Posted 1 year ago

“I bought an item from France through eBay. It was dispatched 3 weeks ago through la poste. It has never arrived. Nobody can tell me who delivered in England or where and obviously there is no signature as I have not received the item. But eBay response is no refund as la poste tracking says it was delivered. So eBay guarantee is worthless! £80 poorer”

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Posted 1 year ago

“Ebay blocked my account for no reason, when I rang them they told me my account is restricted, I asked why to which they said that Ebay policy means they do not have to say why. They then wanted copies of my driving licence, bank statements, receipts for various recent purchases, my national insurance number and bank details. You'd be right to think scam but this was through all genuine calls and emails from Ebay. I have read various articles similar to my issue and believe possibly Ebay are sharing private information with other companies, I refused to give it to them, we are all covered by data protection. I have spent thousands over 18 years with 100% feedback which is now useless as they will not unblock the restriction. Who does Ebay think they are? I will use Amazon from now on.”

Helpful Report

Posted 1 year ago

Ebay is rated 3.1 based on 4,029 reviews