Ebay Reviews

Name: Ebay
Rating: 3.08

3.1 Rating 4,106 Reviews

53 %

of reviewers recommend Ebay

Company Reviews

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Metrics

3.1

Based on 4,106 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Nigel Devlin

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

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William

+ 1 216 233 9442 Whatsapp Support Contact Help At Fraudshieldrecovery. Com

Anonymous

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased an item and paid, I got a fake tracking number showing that the item was delivered. But i never received the item After i trace the tracking number with the post office, It showed that the item has gone to a different country and with a different name and address . I can not find anyone from eBay to talk to , after 20 years of business with eBay, I never do business with them , SHAME ON EBAY”

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Posted 2 years ago

“I ORDERED AN ITEM ON THE 26TH FEBRUARY IT IS SHOWN AS BEING DISPATCHED ON THE 27TH FEBRUARY AND HAS NOT ARRIVED I HAVE CONTACTED THE SELLER WHO HAS BEEN VERY UNHELPFUL REFUSING TO GIVE ME A REFUND AND ACCUSED ME OF BEING TROUBLESOME, THERE IS NO WAY I CAN CONTACT EBAY AS THE PROCESS IS IMPOSSIBLE THIS DOES NOT ENCOURAGE PURCHASES IN THE FUTURE.”

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Posted 2 years ago

“Su Ebay sono in vendita milioni di articoli, ma alcuni purtroppo sono non conformi e anche difettosi. Il problema è che quando questa cosa viene segnalata a Ebay, anche ad esempio aprendo una contestazione formale, loro se ne lavano le mani! Nella mia esperienza, in data 18-2-2023 ho acquistato presso Ebay un rasoio Ciaobosi TX-8267, e nonostante sulla confezione siano decantati i “migliori materiali rinvenibili sul mercato” utilizzati per la produzione degli articoli “Ciaobosi - prdotti di qualità” (come no!), questo loro rasoio cinese è veramente pessimo, anche rispetto ad altri rasoi cinesi di fascia bassa. Lo stesso provoca rossore, prurito e irritazione, non riuscendo nemmeno a mettere a punto un buon taglio, dato che non riesce a radere a fondo. Il rasoio è pertanto di pessima qualità (di fatto inutilizzabile) e non è lo stesso pubblicizzato sulla confezione; inoltre sulla pagina del venditore (Pedralindashop) c'è scritto che è possibile il reso entro 30 giorni dall'acquisto, ma lo stesso mi è stato negato dal venditore (e tale decisione è stata anche accettata da Ebay). Infine, ennesima cosa grave, il rasoio non è conforme alla direttiva CE. Come avevo scritto all'inizio, ho segnalato tutto a Ebay, che però non è intervenuta e non ha fatto proprio un bel niente, tant'è che il rasoio cinese difettoso è ancora in vendita su Ebay. Complimenti!”

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Posted 2 years ago

“Update - after speaking to an Ebay rep they refunded the fee for cancelling the auction. I had contacted them about the wrong price being entered and they said to cancel the auction and small fee would be assessed. They did not tell me that all I had to do is go to 'site map' at the bottom of the page and chose cancel bids and then cancel the auction and redo it. No fee for that. Since I asked for advice from Ebay, had the message they sent, and the only advice given made sure I paid a fee, I was refunded. Really not appropriate behavior from staff. I did complain that for a tech driven company their website is very confusing and hard to find things. If sitemap is where you can see everything it should be under MyEBAY dropdown.”

Ebay 3 star review on 26th February 2023

Helpful Report

Posted 2 years ago

“This company is ridiculous. They have a platform that is confusing forcing you to do an auction and if the item you are selling is no longer available due to damage you are charged. I will not use them again to sell anything ever again. Wish I had read reviews before I got charged 67.-- for removing a listing.”

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Posted 2 years ago

“0 customer service happy to take my cash but need their support just sent round and round in circles is this helpful e bay 👍👎no it's not 👎👎👎”

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Posted 2 years ago

“I've used eBay for over 10 years, but it's all gone horribly wrong recently. They have always charged high fees, but I put up with that. Last year they ditched PayPal, so you had to set up a direct debit so they deal directly with your bank account. First problem was they started taking money from my account when no fees were due. I contacted them, but they denied it despite evidence from bank statements. Then they started offering a delivery service via Evri and Packlink offering much cheaper rates than Royal Mail. I then received emails several months after posting items saying I had underpaid and owed them money - usually double the original fee. Then in December, they started losing parcels. Buyers understandably wanted refunds, which eBay paid out and then tried to deduct from my bank account - despite it being their delivery service which lost the items. I tried to call customer services, got though to a recorded message, and was charged £14.80 for the call. Enough is enough. Not using eBay again.”

Helpful Report

Posted 2 years ago

“eBay books "We have given your package to an eBay partner, 7 days ago - it has a USPS tracking number but USPS does not show it has been handed to them yet - your package will arrive at your Post Office some time in the next two weeks." What my LAST EVER book order from eBay looks like!”

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Posted 2 years ago

“eBay continues to support fraudulent foreign entity sellers. I ordered from 2 Vietnamese sellers and did not get either order. eBay said I did. There was NO DELIVERY. And yet they sided with the corrupt foreign seller who scammed me by never shipping the orders. BUY AMERICAN AND STAY AWAY FROM EBAY”

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Posted 2 years ago

“I been an Ebay user for at least 14 years. Now for no reason Ebay has dropped my Pay Pal Credit option for no reason. i don't owe any balance at all on the account. Also I have never been late on a payment. I tried to call a customer service rep abut you can never get anyone. The automation will just hang up on you. This company is on its way out. Management is horrible. Go to Amazon instead.”

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Posted 2 years ago

“They will not ever provide a live representative to help you and all situations are not addressed by the site. I have been trying to get a refund for an item that was never shipped to me and there is no help by the Ebay. Will no longer buy from this site.”

Helpful Report

Posted 2 years ago

“I would give 0 if I could. it's a scam company! I try to contact their customer service and they only keep sending automatic response on my email which is not what I want!! They suspended my account without even giving explanation and didn't pay me money for items I sold! scam!!! be ware!!”

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Posted 2 years ago

“rubbish company,”

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Posted 2 years ago

“Terrible money making scammers full of BS”

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Posted 2 years ago

“Very poor customer service ! 28 agents trying to sort out an issue m, more than 10 days and still receiving confusing information ! If you run a serious buissines stay away from the platform, people from UK very nice but back office terrible ! 28 agents ... 1 trip to their office in London and issue still not resolved, getting the same email over and over again with operators not paying the minimum attention to their job !”

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Posted 2 years ago

“Usually there are no troubles with sellers. In case this happens eBay solve them very quikly and Customer Support is great! Costumers may use Paypal, and this is great!”

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Posted 2 years ago

“Sold an item,on collection only basis. Buyer paid, I gave available times and days for collection but the buyer was too dense to understand and collection failed as courier didn't collect. Buyer tried for refund, ebay rejected claim. All good, I thought. But, no. Buyer opened claim through their bank or PayPal, and I was adjudged to be in the wrong as ebay did not supply them with all the relevant information,in cluding that the buyer had been very abusive towards me. I wish to make a claim against the financial institution involved but ebay refuse to divulge that information. Stinks of a cover up to me and ebay can no longer be trusted”

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Posted 2 years ago

“slow proccessing of funds 4 days holds put on payouts when item had been posted and sign for only interested in looking after buyer”

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Posted 2 years ago

“I sold a game console for £250. Ebay took £32 as selling fee. If that wasn't enough, they held my payment for over two weeks as I hadn't sold for a while. I have been with ebay for nineteen years now and have been a loyal customer with 100 per cent feed back. I was relying on the money for Christmas , because of the late release of funds I have been overdrawn with my bank. I feel like ebay has gone right down hill and are just after the money they can make out if you. I shall be selling elsewhere in future”

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Posted 2 years ago

“Ebay has become a cesspool of scammers AND ebay wont fix the problem! I bought an item as a "Guest" and can not email seller nor will ebay help without me "signing up"! I am out $$$ for Christmas. Thanks EBAY!!!!!”

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Posted 2 years ago

Ebay is rated 3.1 based on 4,106 reviews