Ebay Reviews

Name: Ebay
Rating: 3.07

3.1 Rating 4,139 Reviews

52 %

of reviewers recommend Ebay

Company Reviews

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Metrics

3.1

Based on 4,139 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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154

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Vile. Removed the negative feedback I left of a seller who sent the wrong item and denied it, then got me pay for postage and said they'd refund no problem (pblinens). I took pictures of evidence (even when they said I tore apart packaging so barcode couldn't be read (I had proof this was nonsense because I took a picture of the packaging). They care only about revenue and will do their upmost to protect the most dodgy sellers if they know they're making a good revenue for ebay. I highlighted ebays own policies to them (that even if buyer is made to pay own postage, if the item is not as described or faulty, the seller is responsible for returns costs). Beware. I will be writing to Ireland - EBay Customer Service, P.O. Box 9473, Dublin 15, Ireland to highlight the incompetent responses I've had and the downright preposterousness of the protection of a seller who blatantly lies and deceives. All they have done is told me to communicate to the seller when I've repeatedly had to resort to telling them that the seller avoids my queries, responds with hostility (referring to me as a 'troubled aggressive and hostile person to divert from refunding me the full amount promised).I keep pleasing with them to send the seller a message because communication with the seller is not an option and resorts to self-defence and avoidance) but ebay do not get involved, even when I've provided all the evidence (and the seller provided none to defend their own position). I suggest anyone who experiences poor customer service with ebay does that little bit extra and takes the same action, because this will only get worse and your buyer protection will mean even less for you and every other poor unsuspecting buyer who gets conned.”

Helpful Report

Posted 8 years ago

“good option everytime”

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Posted 8 years ago

“can see the product & bid”

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Posted 8 years ago

“Secure website, customer security, easy access and can get lots of stuff at a very cheap price. mostly free, quick delivery.”

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Posted 8 years ago

“they have almost every product at a cheaper price.”

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Posted 8 years ago

“easy and pleasurable shopping from the comfort of my own armchair”

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Posted 8 years ago

“excellent range of products; great customer safety.”

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Posted 8 years ago

“I bought a telephone from Insdec on ebay. After lots of problems I contacted this seller. 3 messages were ignored. These were confirmed by eBay as having been delivered to the seller (no technical problems). I then approached the manufacturer. They confirmed their telephones are made for specific countries. The phone sold to me in Australia was not listed as being specifically for the European market. The serial number suggested Poland as the target market. Please check ebay. Insdec, at the time of writing, has a 98.9% positive feedback score. Yet they sell a lot of products. The problem comes when there's a complaint. 5 buyers in the last month alone report messages being ignored. The company also trades as Inkoo.co.uk.”

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Posted 8 years ago

“For selling this place is bad Expensive fees and double dipping ebay as they own PayPal They also charge you fees on postage I dold a itemm for £1 and it cost me £8 in fees”

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Posted 8 years ago

“Good things for small price.”

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Posted 8 years ago

“Purchased specialist postcards on different occasions, the items always as described. E bay very good at sorting out any difficulties.”

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Posted 8 years ago

“Best possible customer service always.”

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Posted 8 years ago

“Fast and good prices.”

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Posted 8 years ago

“Fast delivery good quality items”

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Posted 8 years ago

“good choice”

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Posted 8 years ago

“When I purchased the items I received detailed information that I needed to determine if they fit me. After payment, I was informed very quickly about the time my goods will be drawn and shipped to my address. I do not have any cons about.”

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Posted 8 years ago

“They make my choice. Secure payment.”

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Posted 8 years ago

“Worldwide access to a diverse range of products and competitive prices; excellent customer service when needed and payment protection guarantee.”

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Posted 8 years ago

“Easy way to buy very acurate”

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Posted 8 years ago

“Delivery in time”

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Posted 8 years ago

Ebay is rated 3.1 based on 4,139 reviews