Ebay Reviews

Name: Ebay
Rating: 3.08

3.1 Rating 4,113 Reviews

53 %

of reviewers recommend Ebay

Company Reviews

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Metrics

3.1

Based on 4,113 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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154

Anonymous

Anonymous // 01/01/2019

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“excellent for the sellers other items option which allows a private easy stylist solution with stylish sellers •good logical necessary flexible search options and way of ordering results”

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Posted 7 years ago

“A buyer bought an item from me and wanted his money back because it had been damaged in transit or by the new owner. EBay settled the case im my favour and i did not have to fork out anymore money.”

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Posted 7 years ago

“Really fast service”

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Posted 7 years ago

“Very easy to use”

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Posted 7 years ago

“qucik delivery and good prices”

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Posted 7 years ago

“I would like to be more neat”

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Posted 7 years ago

“In this site I can find whatever I need. Good prices, thorough detailed information about the item I want to purchase and most importantly quick delivery.”

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Posted 7 years ago

“quic delivery and good customer service”

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Posted 7 years ago

“speed & efficiency”

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Posted 7 years ago

“Good choice , good price range first place I shop”

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Posted 7 years ago

“Love the service”

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Posted 7 years ago

“Verry safe transactions”

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Posted 7 years ago

“Item 100 % OK and no problems of any kind.”

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Posted 7 years ago

“Ebay has an absolutely amazing range of things to purchase. They seem tightly run with good processes. You can easily see how your seller is rated, which gives confidence. Particularly when purchasing from sellers in some countries. Ebay gives you a guarantee. They are very good communicators, and if you are bidding for something, they keep you up to date where your at, I like that. For me being into militaria, badges, stamps and postcards, it's an Aladdins cave. Some amazing deals. I am a relative new comer to Ebay, it has been very positive and I would recommend Ebay to friends and family.”

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Posted 7 years ago

“Vile. Removed the negative feedback I left of a seller who sent the wrong item and denied it, then got me pay for postage and said they'd refund no problem (pblinens). I took pictures of evidence (even when they said I tore apart packaging so barcode couldn't be read (I had proof this was nonsense because I took a picture of the packaging). They care only about revenue and will do their upmost to protect the most dodgy sellers if they know they're making a good revenue for ebay. I highlighted ebays own policies to them (that even if buyer is made to pay own postage, if the item is not as described or faulty, the seller is responsible for returns costs). Beware. I will be writing to Ireland - EBay Customer Service, P.O. Box 9473, Dublin 15, Ireland to highlight the incompetent responses I've had and the downright preposterousness of the protection of a seller who blatantly lies and deceives. All they have done is told me to communicate to the seller when I've repeatedly had to resort to telling them that the seller avoids my queries, responds with hostility (referring to me as a 'troubled aggressive and hostile person to divert from refunding me the full amount promised).I keep pleasing with them to send the seller a message because communication with the seller is not an option and resorts to self-defence and avoidance) but ebay do not get involved, even when I've provided all the evidence (and the seller provided none to defend their own position). I suggest anyone who experiences poor customer service with ebay does that little bit extra and takes the same action, because this will only get worse and your buyer protection will mean even less for you and every other poor unsuspecting buyer who gets conned.”

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Posted 8 years ago

“good option everytime”

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Posted 8 years ago

“can see the product & bid”

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Posted 8 years ago

“Secure website, customer security, easy access and can get lots of stuff at a very cheap price. mostly free, quick delivery.”

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Posted 8 years ago

“they have almost every product at a cheaper price.”

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Posted 8 years ago

“easy and pleasurable shopping from the comfort of my own armchair”

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Posted 8 years ago

Ebay is rated 3.1 based on 4,113 reviews