Ebay Reviews

Name: Ebay
Rating: 3.08

3.1 Rating 4,113 Reviews

53 %

of reviewers recommend Ebay

Company Reviews

Questions

Metrics

3.1

Based on 4,113 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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154

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I always find what I want on there. Great buyer protection. However it is a terrible place to sell. Fees are extortionate and we get no protection when buyers rip us off”

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Posted 7 years ago

“I ordered quite a few items they were better than they looked online and the quality and the service was brilliant 2”

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Posted 7 years ago

“Convenient and easy to use website. Able to purchase at any time of day and night in a secure environment.”

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Posted 7 years ago

“Great prices on products. Lots of free delivery and quality items. Makes shopping easier and cheaper!”

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Posted 7 years ago

“They had everything in stock I was looking for, it was excellent quality and my purchases arrived much earlier than expected - plus the prices were very good .”

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Posted 7 years ago

“Good choice of products and prices”

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Posted 7 years ago

“Excellent mobile user interface which is very easy to use and fast to find what you need. Great customer service and will sort out any issues you may encounter which makes you feel confident when making purchases.”

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Posted 7 years ago

“Great description arrived quickly”

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Posted 7 years ago

“Fabulous bargains, and customer service are brilliant. You can also use nectar points on purchases and use the points towards something.”

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Posted 7 years ago

“they are not very good with customer complaints and don't seem to care”

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Posted 7 years ago

“EBay has a vast selection of products with excellent value and delivery service.”

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Posted 7 years ago

“I delivered from china to Britain within 5 hours. Gnarly.”

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Posted 7 years ago

“Always easy and fast purchases”

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Posted 7 years ago

“Great website easy to use service”

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Posted 7 years ago

“it is what i wonted and for a good price”

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Posted 7 years ago

“As usually, most eBay shipping is slow, but the recent seller shipped the product so fast than I expected. Also, the seller wrote a short comment on the receipt by hand. It made me more happy.”

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Posted 7 years ago

“Ebay is brilliant for purchasing - you can either bid or buy now. The prices are great and I have saved ££££'s buying from Ebay rather than other sites/stores”

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Posted 7 years ago

“Great service, easy to contact sellers and customer service. I had an issue with a seller recently. But everything was sorted quickly and easily.”

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Posted 7 years ago

“I've been buying & a little selling on ebay for many years. I like the transparency & choice from where you buy. But recently I've noticed some sellers have found their way round this. I don't like clothing from China.. It is often poor quality /sizing & in effect counterfeit. So I always use the UK only option. However a few recent purchases I've made are clearly from China (written content, labels etc) and are of this poor quality. The images posted on the listing are not a true representation smart of what is actually despatched. That are grossly under sized and of really poor quality. I assume these are garments made in China then imported to & distributed from UK bases to make it seem like UK goods. Several times that I've requested returns for such rubbish rather than throw good money away, the seller will try to strike a bargain in offering a partial refund & not bother sending the grament back. Surely this proves the mass produced rubbish that even they don't want back. I guess the proof is in the price & I must be wary of cheap offers & steer clear in future. But I wish ebay could find a way to stop this fraud. I suppose the only way would be to have a"British /euro made " option.”

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Posted 7 years ago

“By delivering my purchase.”

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Posted 7 years ago

Ebay is rated 3.1 based on 4,113 reviews