Ebay Reviews

Name: Ebay
Rating: 3.07

3.1 Rating 4,139 Reviews

52 %

of reviewers recommend Ebay

Company Reviews

Questions

Metrics

3.1

Based on 4,139 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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154

Anonymous

Anonymous // 01/01/2019

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“it is what i wonted and for a good price”

Helpful Report

Posted 7 years ago

“As usually, most eBay shipping is slow, but the recent seller shipped the product so fast than I expected. Also, the seller wrote a short comment on the receipt by hand. It made me more happy.”

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Posted 7 years ago

“Ebay is brilliant for purchasing - you can either bid or buy now. The prices are great and I have saved ££££'s buying from Ebay rather than other sites/stores”

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Posted 7 years ago

“Great service, easy to contact sellers and customer service. I had an issue with a seller recently. But everything was sorted quickly and easily.”

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Posted 7 years ago

“I've been buying & a little selling on ebay for many years. I like the transparency & choice from where you buy. But recently I've noticed some sellers have found their way round this. I don't like clothing from China.. It is often poor quality /sizing & in effect counterfeit. So I always use the UK only option. However a few recent purchases I've made are clearly from China (written content, labels etc) and are of this poor quality. The images posted on the listing are not a true representation smart of what is actually despatched. That are grossly under sized and of really poor quality. I assume these are garments made in China then imported to & distributed from UK bases to make it seem like UK goods. Several times that I've requested returns for such rubbish rather than throw good money away, the seller will try to strike a bargain in offering a partial refund & not bother sending the grament back. Surely this proves the mass produced rubbish that even they don't want back. I guess the proof is in the price & I must be wary of cheap offers & steer clear in future. But I wish ebay could find a way to stop this fraud. I suppose the only way would be to have a"British /euro made " option.”

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Posted 7 years ago

“By delivering my purchase.”

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Posted 7 years ago

“Extremely easy to deal with, i know i am secure especially using paypal. Any issues and ebay sorts them out straight away! Also has a massive range, so i can find pretty much everything i need in one place.”

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Posted 7 years ago

“Always get my good delivered in the time promised. Easy dealings too.”

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Posted 7 years ago

“I can get just about anything and at a great price.”

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Posted 7 years ago

“Always easy to purchase items and great delivery”

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Posted 7 years ago

“I can buy everything I need”

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Posted 7 years ago

“always there to help if any problems”

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Posted 7 years ago

“Great for all sorts of items you wouldn't even know where to look for in the old days. The world has indeed become one marketplace. Was one of the original sites to incorporate feedback for buyers and sellers. Met many and helpful seller. Great stuff.”

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Posted 7 years ago

“Quik delivery, the product arrived in a very good condition, well packed and works perfect.”

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Posted 7 years ago

“I ordered a phone case and it came very quickly”

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Posted 7 years ago

“The old Ebay was great but since they keep changing their format it can be a nightmare to use some days as all you get is " sorry we can`t do that now ,please try again later" or the screen keeps jumping back to page one of your summary or viewing your recent purchases.Stop playing with your website it is ruining the Ebay experience.”

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Posted 7 years ago

“Easy to use site , delivered on day they said ,good service”

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Posted 7 years ago

“they are very good at sorting out any problems, you feel you are safe with them.products are excellent value for money.”

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Posted 7 years ago

“wrong product”

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Posted 7 years ago

“Great service once again products came early aswell very happy with the service”

Helpful Report

Posted 7 years ago

Ebay is rated 3.1 based on 4,139 reviews