Ebay Reviews

Name: Ebay
Rating: 3.09

3.1 Rating 4,095 Reviews

53 %

of reviewers recommend Ebay

Company Reviews

Questions

Metrics

3.1

Based on 4,095 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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147

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I made lot of transactions, Recent time someone used my account details which i have used in ebay and purchased lens from ebay. Even though i am the victim ebay was very least helpful. They just simply told me to talk to the person who stole my details.”

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Posted 7 years ago

“Easy buying and paying quick dispatch”

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Posted 7 years ago

“Selling on ebay is now a minefeild buyer can get a full refund and keep your goods. It's disgusting.”

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Posted 7 years ago

“ebay need to review their procedure when a Dispute is made against a buyer or seller they need to review the correspondence emails between parties before making a decision and not just make computer generated decisions”

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Posted 7 years ago

“Someone scammed me. And eBay was no help at all”

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Posted 7 years ago

“eBay assistance is very poor! More and more sellers are ripping people off abs eBay do nothing about it. I've lost out on 20.00 in the last 3 months due to sellers not sending items and ignoring your messages then eBay close your cases without it being resolved and keep the sellers on there! Shall be using amazing from now on”

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Posted 8 years ago

“Don't think it's fair that when you buy something the seller gets your PayPal payment and if they rip you off and you leave bad feedback (obviously) they can leave you bad feedback. When you sell an item people are allowed to see everything you have bought and how much you have paid. No privacy on this site at all. Customer services.? Is it in India as I struggle to understand their staff as their ENGLISH is so poor. E-mails are ignored. Joke of a phone system which doesn't recognise your phone number because it always removes the first number. Bad all rounder service”

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Posted 9 years ago

“Sent my response to ebay on their lack of seller protection (lost in post). Don't offer a service if you cannot protect your customer.”

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Posted 11 years ago

“poor response from customer service regarding unfair negative feedback. Dont expect a fair result when raising an issue!! rubbish”

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Posted 11 years ago

Ebay is rated 3.1 based on 4,095 reviews