Ebay Reviews

Name: Ebay
Rating: 3.08

3.1 Rating 4,112 Reviews

53 %

of reviewers recommend Ebay

Company Reviews

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Metrics

3.1

Based on 4,112 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Ebay 1 star review on 15th September 2025

Genevieve

Ebay 1 star review on 11th September 2025

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155

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've been on ebay for almost twenty years, but recently due to their constant policy changes, I decided that it was no longer feasible for me to sell on their platform. The sellers and from what I'm reading, buyers as well are fed up with ebay. Now they have introduced (FORCED) their latest Nightmare, called Managed Payments on sellers. They FORCE you to set up a checking account and give them full access to it, with no recourse what so ever, if they decide to empty it. You have to agree to that in their terms and conditions. If you sell an item and the buyer decides to return it, it will be returned to you using priority mail. What if it was shipped UPS to save money and will now be shipped priority mail back to you. Costing much, much, more in shipping. Probably more than the item cost itself. Ebay is nice enough, to not let the seller correspond with the buyer about the return. Ebay sends the label and the usps takes weeks to deliver it back. Sellers can no longer use paypal, but have to use ebays new disaster, called managed payments. This allows ebay to hold your money for a payment of an item sold, but yet, you still have to purchase labels and ship it on time. Buyers are given a license to steal. Let me put it this way, I'm closing two ebay accounts and going to a different venue to sell on. Ebay no longer, cares about anyone but themselves and how much they can steal.”

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Posted 4 years ago

“Order a part for my Mercedes wrong part try to return it this one for two weeks they wanted me to purchase a labor for $13 but I sent it all for $5 vs I was told on the phone once you get the tracking number call us we will refund your money that didn't happen they're screwing me around I'm sick of eBay”

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Posted 4 years ago

“eBay went against their own policies and refunded an abuser of the money back garuntee. They claimed they couldn’t fix the issue that it was out of their hands. How can a company not fix an issue within itself? Stay away from eBay. I’d reccomend amazon or marketplace.”

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Posted 4 years ago

“Purchased an item which was falsely advertised, returned it as instructed by ebay and they closed my case offering me no protection. Won't be using ebay every again.”

Helpful Report

Posted 4 years ago

“Purchased an item which was falsely advertised, returned it as instructed by ebay and they closed my case offering me no protection. Won't be using ebay every again.”

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Posted 4 years ago

“Warning Do not buy nothing over a $100 Or don't buy anything If you are eager to buy If you are looking to buy expensive items you are likely to loose your money there are so many scammers listining expensive item on ebay just to get your money and nether seller,or eBay or paypal are willing to get your money back you won't be able to contact them neither it is possible that ebay and PayPal employees are the same schemmers Probably they are heading to bankruptcy for what I can tell and are ripping off people. I lost a lot of money. And this is the reason why I, posting and warning people. Please don't fall as the next victim”

Helpful Report

Posted 4 years ago

“Customer service is chronic. It is almost impossible to contact them. The number on Google goes to voicemail and advises to go to help pages on website, that does not cover many issues for a seller. EBay only has buyers interest at heart, not bother about seller. When you do get through to someone they are very vague and unable to advise regarding general policy as this is very complicated as the policy depends upon various things. No basic policy to advise on how to do anything even complain. Worst customer service ever.”

Helpful Report

Posted 4 years ago

“I am 100 percent disabled veteran and tried selling my John Deere toy I bought because it wasn’t returnable from John Deere since it was past a month from when I purchased it...I listed on eBay and my offer was not worth even selling after shipping and fees. I decided to gift it and now almost a month later my account is permanently suspended for this! I will no longer use eBay or let any fellow veteran I know use eBay because of this meaning I will tell every veteran I know and word of mouth among us goes a long way. eBay loss not mine”

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Posted 4 years ago

“I have been an eBay user for a decade. I don't buy and sell a ton but have always received good reviews. I recently sold a 2400.00 bike that was shipped within days and received and my money is still “held” two weeks later. No issues or complaints eBay is just holding my money for another week. This is crazy i will never use eBay again”

Helpful Report

Posted 4 years ago

“eBay doesn't protect its customers from fraud as never received the item and wouldn't give the buying protection they so advertise beware very aware. I'll never use again”

Helpful Report

Posted 4 years ago

“I've used eBay for years, but what was once a healthy seek for profit is now greed, pure and simple. Well, eBay used to protect the buyers securing their purchases via PayPal. Now, they are offering new ways to pay and guess what - they don't mention that those new ways are not protected. Of course, if you chat with their customer service, the answer is always the same: "Ohh, eBay is always looking to expand and help customers who don't have a debit or credit card." Such a BS! If a customer has a bank account to transfer money, they have a debit card. After buying an expensive mobile from a new seller, I was redirected to the Pay Now page and as I have done for hundreds of times, just went there and clicked. The page then showed "Pay by Bank Transfer". I didn't think too much as eBay was very safe and I had never any problem. Two days later, they cancelled the seller account and cancelled my purchase. Now I don't know the seller's email address nor phone number. Of course, my product hasn't arrived and when contacting the customer service, they wrote a nice sentence which would translate to: Tough Luck! Don't do that next time, pal! I am sooo disappointed with them, but hey, a monopoly is a monopoly and there is nothing I can do now.”

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Posted 4 years ago

“Ebay has always been good to me. My packages have always come in a decent time or the dates that they gave me, even earlier. I had a problem one time but not with ebay but with myself. I ordered a small (I was gaining weight) and should have ordered a medium. I sent a message to the seller and got a email back the very next day. I was 75% pleased with the conclusion to my problem they came up with but regardless they were punctual with replying back. They will be my go to until they give me a reason not to!”

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Posted 4 years ago

“Sent me a voucher and link but took me to account where I couldn't use it !!! Long chat with customer services didn't want to help just wouldn't accept that their system is flawed everyone I try to purchase on ebay something goes wrong!! I still made the purchase without voucher but ebay dis nothing or understand the obvious. Customer service at amazon much better they wouldn't have quibbled they would have refunded or sorted it out! Ebay 0/10”

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Posted 4 years ago

“NEVER NEVER GIVE THEM BUSINESS !!! THEY ARE SCAM ARTISTS WHO LET PEOPLE TAKE YOUR PRODUCT WITHOUT PAYING.”

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Posted 4 years ago

“Fraud selling side eBay is scammer”

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Posted 4 years ago

“ive been buying on ebay for about 10 years. they canceled my account due to they said i violated their policys but refused to tell me who said it and what i did, just hung me. this is illegal in america. we have a right to know the accuser and what crime. none was provided . im a buyer only, gave honest reviews. im a 65 year old disabled veteran fighting cancer. account closed permanently. ebay , youre stupid assholes.”

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Posted 4 years ago

“Package arrived damaged, the bock was cut, i requested a refund several times but they refused. "Over 67% of reviewers recomend Ebay" my a**. Deserves less than 0 stars”

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Posted 4 years ago

“EBay is very vague on their fees and the website is difficult to navigate. They don't give you any instructions. It's a good platform, but make sure you inform yourself well before using it. Which is difficult considering their horrible customer service. They know the platform is solidified so they do very little to optimize it.”

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Posted 4 years ago

“I ordered a Dewalt 20V lithium battery but got generic ones that don’t fit my Dewalt charger. Again eBay got me. This was a $70 lesson. I will not buy thru eBay again. I pray the people working at eBay and the battery company have negative things happen to them”

Ebay 1 star review on 23rd September 2020

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Posted 4 years ago

“Ebay loves scalpers and don't care about their customers as long as they make money. They could easily put a stop to it but they choose not to do so.”

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Posted 4 years ago

Ebay is rated 3.1 based on 4,112 reviews