Ebay Reviews

Name: Ebay
Rating: 3.07

3.1 Rating 4,142 Reviews

52 %

of reviewers recommend Ebay

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3.1

Based on 4,142 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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154

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You wouldn't know till things go wrong. Don't trust ebay who do nothing about their dodgy sellers. I made complaint they done nothing. So no more ebay. Very disappointing. Don't know how ebay lasted and lasting for that long in the market. All the best to who still trust and use t EBay.”

Helpful Report

Posted 6 years ago

“I purchased what I'm sure was a Amazon fire stick & not a rubber cover my 12.93 was basically taken & further dispute done by PayPal!! Ugh agony of explaining over & over on top of people on social media explained the process of them ordering selling & dropping customers order fool me twice! Shame on eBay.”

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Posted 6 years ago

“Lauren is a stinky little betch”

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Posted 6 years ago

“Horrible customer services reps. They will lie and treat the average buyer and seller with disrespect. DO NOT TRUST”

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Posted 6 years ago

“This eBay got to go for real. How do I valued your seller than your customer. Wow Amazon is outsmarting eBay in all area. I’m done with eBay. I have been a valued customer for over 12+ this is my 3rd account with purchases left and right, but now I realized Ebay has no valued respect for their customer. Honestly I’m done this is it. I’m breaking up with eBay my heart goes out to valuable customers like myself.”

Helpful Report

Posted 6 years ago

“A wrong item inner fender was sent by a customer before the return dead lime I contact eBay customer service they open a case then I contacted seller he told me to return the item after I sent it back the seller cancel my return request. I called eBay to report they telling valuable customers that they stand beside seller 100% no wonder why amazon is out smarting them in all area your customer should always come first, but in this case they value seller than their buyer. You just lost another one. Never again”

Helpful Report

Posted 6 years ago

“e/Bay are crooks and thief’s I had a defective return and 3 days before the return data expires the credited the seller even taught I returned the item so now the seller has the product and my money, and then they blocked me from accessing the complained center. Shysters is what they are”

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Posted 6 years ago

“Item didn't arrive, asked for refund and even after repeated complaints I didnt get my money back”

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Posted 6 years ago

“Absolute horrendous company if you are a seller BEWARE ebay do not give a hoot about you. I make Made to Measure blinds curtains etc. For over 28 yrs traded on ebay for some 14 yr. 100% feed back never a complaint. Then 10th July had One lady made the CUSTOM made blinds to her specified sizes and PERFECT as I do. Got all photo evidence as SHE JUST CHANGED HER MIND. Now I have to refund her £500.00 back. Ebay say relist them...they are custom made I cannot. So ebay after 30 emails 17 phone calls 7 saying the case is closed in your favor (me the seller as its custom made) then get a email from High value team member yesterday say please refund buyer in full by 2/9 as its cover by Money back Guaranteed !! Fuming ...I will now be ending my shop GLITZ INTERIORS with ebay keep my website and go on Shpock.”

Helpful Report

Posted 6 years ago

“I wish I could give one star. I sold an item for $200 online. The buyer apparently claimed that the purchase was "unauthorized" immediately following the purchase, but continued to message me on eBay confirming that they wanted the item shipped. It ended up being a hacker that got into the buyer's account. I shipped the item after consulting with eBay as to what I should do, given that the activity was suspicious; they told me to go ahead and send it. Because of the dispute, PayPal charged me for the full amount of the item, AND the scammer received the headphones. I am out almost $400 now and have about a dozen calls in to both PayPal and eBay. I have had to contact USPS, Postal Inspection, FBI, as well as local law enforcement to let them know about the theft. Almost every time I sell an item, there is some sort of issue. I get the same response that I am not protected, despite all of the evidence that I have through eBay's messages. Terrible company.”

Helpful Report

Posted 6 years ago

“Customer service sucks and their refund policy is just in papers not in real. They say ebay guaranteed but there's no guarantee of ebay itself. Worst site”

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Posted 6 years ago

“Ebay is a bunch of crooks in the event of not winning a dispute as a seller. I ended up having to pay the shipping fee to send an item which the buyer ended up wanting to return. Ebay always sides on the buyer's side so I sent the customer a return label to ship the item back to me. After, not receiving the item back, the item was refunded back to the seller. On top of that, I tried to get at least the final value fee credited back to me and they said that they could not even refund the final value fee after it has gone through the resolutions team. I have been a long time ebay member and bought and sold items for years and will no longer do business with Ebay for this horrible experience. I just wanted to get at least the final value fee of $4.24 credit back and they would not even give me that courtesy. Penalized 3 times for a sale is not fair.”

Helpful Report

Posted 6 years ago

“Money back guarantee is a joke! Why shoul I be charged for posting the item and return postage if evidently the buyer didn't read the description!!! You a horrible will never use you again! Hope the rest will do so too. F... You ebay!!!!”

Helpful Report

Posted 6 years ago

“My first experience selling on ebay will be my last! I sold my item 11 days ago and my payment was put on hold until the item was delivered. I had to wait several extra days while the buyer got around to paying customs. The item was delivered 4 days ago and ebay is still holding my money! I have made several calls and have been told my money was released and the issue was with PayPal. Finally today someone admitted that they still had a hold on my funds and she claimed to release it, but according to paypal, the money is still being held. I have $436 that I am not being paid and no one is taking accountability or resolving my issue. This is hands down the worst, most upsetting customer service experience I've ever had. I don't know what more I'm expected to do in order to get them to do their job!”

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Posted 6 years ago

“crooks all the way hope this company goes belly up one day”

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Posted 6 years ago

“ebay is a very bad business removes negative feedback when it benefits them screw you ebay never again”

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Posted 6 years ago

“What used to be a good company is now only motivated by greed. I cannot wait until there is a competitor for eBay. They have a monopoly of the market sadly and they run the company as a dictatorship. I was just suspended from selling because a customer sent a phone number. When I queried the suspension their response was "sharing contact information outside of ebay is not allowed"... the customer sent me a phone number I did not ask for or respond to. eBay openly admit that we did nothing wrong in a text chat (I have saved) but say the decision to suspend us is final. There is very little we can do now, we are looking into ways to make a formal complaint.”

Helpful Report

Posted 6 years ago

“I accepted an offer from a buyer and then they didn't want to pay for it, I filed on it and the costomer said it was a for item and eBay believed them and took my 3 dollar fee out anyway and then took my item down, what a joke”

Helpful Report

Posted 6 years ago

“I have spent thousands of dollars a year on Ebay for years, I made a $50 purchase that never showed up to the house, seller had a tracking number that showed delivered, I have a security system and nothing was ever delivered. I am an honest person and would not have opened a case with them if I had received the product. Ebay did not even try and talk to me they just awarded the case to the seller. I will not be using Ebay any longer, the revenue they lose from my sales and purchases alone will cost them more weekly than if they would have communicated with me even just a little on a scammer seller.”

Helpful Report

Posted 6 years ago

“This is an absolutely disgusting company which treats sellers horribly. I am closing my account and never using Ebay again. I suggest everybody else does the same.”

Helpful Report

Posted 6 years ago

Ebay is rated 3.1 based on 4,142 reviews