Ebay Reviews

Name: Ebay
Rating: 3.09

3.1 Rating 4,095 Reviews

53 %

of reviewers recommend Ebay

Company Reviews

Questions

Metrics

3.1

Based on 4,095 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Ebay made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

147

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the first and last time I sell anything on Ebay. I sold a laptop for 1175.00. After navigating and maneuvering around a steady flow of scammers I finally got a legit buyer. What I was not aware of was the 21 day holding period after the sale?!?!? What garbage!! I called 3 times where 2 of those times I was told conflicting things. One said I should receive my money 24 hours after delivery. The 3rd time I called I was transferred to somebody who actually worked from the U.S. and spoke English well who then told me that I was basically s**t outta luck and there was nothing they could do. BS...I know there's somebody in Ebay who can release funds but they choose to lie and tell people they can't. Oh and 135.00 in fees!?!? F*** Ebay. I'm done.”

Helpful Report

Posted 5 years ago

“ebay customer since 2005. Recently purchased a pair of shoes, ordered med and received large. The seller wanted me to pay return shipping for HIS mistake (megashoes). Ebay refused to stand behind their buyer protection when I called because I did not know how to use their system with new policies! I do NOT recommend using ebay anymore with the policy changes... buyer BEWARE!!!”

Helpful Report

Posted 5 years ago

Helpful Report

Posted 5 years ago

“I just wander how eBay got almost 5 stars here. If you browse the reviews - you can’t even see anything more than 1 star... eBay is faking even here ... no more eBay for me .. got scammed twice .. I learned my lesson . STAY AWAY IF YOU DONT WANT TO BE ROBBED!!! eBay is a big scam in my personal opinion!”

Helpful Report

Posted 5 years ago

“eBay I’m not safe to sell for sure. You will be scammed one day. Be careful . I lost an expensive item , because I sold it on a bay and the buyer reported my item was not authentic! WTF?! How can I prove if I don’t have it anymore? They returned money and buyer never sent it back . Collins to customer service is waist of time . They repeat the same think - buyer reported on me . Really? And they believed? You can literally report anyone and anything, no one will investigate .. STAY AWAY FROM EBAY !”

Helpful Report

Posted 5 years ago

“Had good experience with eBay for a while until got a scammer buyer. Purchased authentic Chanel brooch and in 10 days (!) buyer requested a return , saying it didn’t seem authentic. Buyer reported me as well . WTF? I accepted the return same day and provided with return label . Buyer never sent my brooch back and never responded to my messages. In 3 days eBay automatically returned her money ( of course from my account ) and I didn’t understand why, since I handled the return properly .When I called ( multiple times) to customer service to discuss my issue , I got only answer , that my account is suspended and they couldn’t do anything for me. Great! So, anyone can report anything , get the money back and keep your expensive item ( steal it ) and you as a seller have no protection at all. I am very disappointed and don’t feel comfortable to sell anything on eBay and don’t recommend to anyone . Of course you can probably sell something you don’t mind to loose , but never sell expensive staff here - you might regret it really bad. The policy is fake on eBay - even toy note - no returns in your post - it means nothing, because buyer can tell “ the item is not as described “ and can request a return anyway . Such a rip off ! They help scammers to steal and get away .. As a buyer - you are neglected and helpless ...”

Helpful Report

Posted 5 years ago

“I sold an item on eBay and the buyer was lying from the beginning which I made a claim and spoke to customer service about. The buyer sent item back but to a wrong address, where EBay is still no help saying they can’t do anything!!! And now buyer got a refund from eBay and got the item back and I have to make a claim through PayPal because EBay won’t do anything. I will buy from amazon! I will never sell or buy from eBay again!!!”

Helpful Report

Posted 5 years ago

“No more E bay !!!!!! The return and refound much easier in Amazon. Never ever E bay again !!!!”

Helpful Report

Posted 5 years ago

“Sold a completely dead galaxy S8 plus, indicated it wasn't working and no returns. Sold it, and the person said it was broken so he wanted a refund... And ScamBay sided with them!!!”

Helpful Report

Posted 5 years ago

“Bought a photo album. It has never been delivered. Ebay refused to refund my money. Stating thd item was delivered. When asked fof proof of signature. No response. Ebay is a scam”

Helpful Report

Posted 5 years ago

“I was under the impression that to list my item (cell phone) would be free. "50 Free listings" was the eye catching message. I ended up being charged 58 dollars!!!! Cant email ebay to contact them.... This company absolutely will not be spoken of very highly AT ALL!!!! Ebay only is good to buyers and that is it!! Sellers be aware. I would give a negative 5 star if possible.”

Helpful Report

Posted 5 years ago

“They got everything you want”

Helpful Report

Posted 5 years ago

“Always a scam when buying lately. Then when I try to sell something they charge me even though I had to refund. Just use amazon ebay sucks.”

Helpful Report

Posted 5 years ago

“Dont use ebay to sell expensive items. I learn my lesson. I was scammed. Dont trust their ebay account tech2upcrepair from La Mesa, Ca. I sold them a gaming laptop with a dvd writer and sleeve case. They said the laptop and the charger were missing but everything else was untouched. They scammed me. I try to call the cops but they said it was a civil matter and cant do anything about it. Now im out of money. I bought my laptop for $1040 bucks. When i try to open up an usps insurance claim i called both my local and the la mesa post office they said he has to bring the package to his local post office for inspection and refuse to do cause "We're a computer repair company and it's not possible for us to close the store to do this.". So he open up a case and ebay side with him and sent the item back. The laptop and charger is missing now. The other items are fine. I try to call the cops no help at all. I file a ic3 report on him and mail fraud but idk if that will help or not.”

Helpful Report

Posted 5 years ago

“Always a problem with ebay. Not worth the hassle. I purchased an item from a Florida seller to be delivered in Florida. Now the item is lost in Ohio. The seller changed the item description after the fact....now show delivery in the following month.”

Helpful Report

Posted 5 years ago

“I WILL NEVER MAKE ANOTHER PURCHASE FROM EBAY. ALWAYS ISSUES, AFTER ONE MONTH OF SHIPPING DATES CHANGING EVERYDAY STILL NO DELIVERY. CONTACT THE SELLER AND THEY ARE OUT OF OFFICE????? EVEN WHEN YOU SELECT ITEMS ONLY FROM THE US THEY SCAM YOU INTO THINKING SOME ARE US SELLERS WHEN IN REALITY THEY ARE SHIPPING FROM CHINA, HONG KONG ETC. THERE ARE TOO MANY OTHER COMPANIES THAT HAVE GREAT CUSTOMER SERVICE UNLIKE EBAY WHO GIVES THEIR CUSTOMERS THE RUNAROUND AND SELLS ITEMS FROM 3RD WORLD COUNTRIES . I'M DONE WITH THE EXCUSES AND BACK AND FORTH SO I WILL BE DELETING MY ACCOUNT AS SOON AS I GET A REFUND CAUSE I SURE DO NOT WANT THE ITEMS I ORDERED OVER A MONTH AGO WHEN I CAN GET THE SAME ITEMS FOR LESS MONEY TOMORROW FROM AMAZON. EBAY'S CUSTOMER SERVICE OS THE WORST OUT THERE AND I HOPE THEY CONTINUE TO LOSE CUSTOMERS”

Helpful Report

Posted 5 years ago

“I was scammed/defrauded using eBay. They used fake PayPal emails that matched the real PayPal emails. This site should be a safe place to sell your items and not to be taken advantage off and use over thousands of dollars. Absolutely devastating”

Helpful Report

Posted 5 years ago

“I was scammed/defrauded using eBay. I was receiving fake PayPal emails and didn’t realize they were fake after 3 hours late when they asked me what was after the email address from PayPal. This should be a safe site and not a sight were you are tricked and taken advantage off. I requesting money through PayPal on Saturday and still is “Pending””

Helpful Report

Posted 5 years ago

“I was scammed/defrauded on eBay. The Ebay buyers all scammed me but using a fake PayPal email that looks the same as a real PayPal email. Worst experience ever, this should be safe site. I’m disappointed and waiting to close out my account and never use it again.”

Helpful Report

Posted 5 years ago

“I previously bought a vehicle that the description was fraudulent misleading advertising. In addition to that the seller is still selling vehicles that the purchase does NOT go through EBay only advertised you have no support from eBay. The seller boasts 100% Satisfaction and 5 Star reviews however which is false as I can’t rate the seller. I reported the seller and was told they will be investigated as they are selling “outside” the rules an eBay doesn’t get paid. I was told to report seller to FBI and local authorities which wouldn’t help me recoup my losses eBay simply walked away. The advertising states: Heated seats FALSE Recently serviced FALSE Good tires (the tires / wheels) were swapped prior to delivery! Dry rotted It arrived the engine was misfiring required service and due to the fraudulent claims had it inspected $5,600.00 later in repairs!!! Seller offered no outside inspection. eBay never followed up with me regarding the investigation”

Helpful Report

Posted 5 years ago

Ebay is rated 3.1 based on 4,095 reviews