Ebay Reviews

Name: Ebay
Rating: 3.08

3.1 Rating 4,113 Reviews

53 %

of reviewers recommend Ebay

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Metrics

3.1

Based on 4,113 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Ebay 1 star review on 11th September 2025

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154

Anonymous

Anonymous // 01/01/2019

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“I've experienced the worst customer service. How can I get in touch with complaints department?”

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Posted 11 years ago

“awesome customer service! only wish you could choose your own hold music ;)”

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Posted 11 years ago

“My recent "customer service" experience with eBay ranks as one of the worst experiences I have had with a company. Ever.”

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Posted 11 years ago

“Wow. eBay has some of the worst customer service I've ever experienced.”

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Posted 11 years ago

“Sent my response to ebay on their lack of seller protection (lost in post). Don't offer a service if you cannot protect your customer.”

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Posted 11 years ago

“PayPal & eBay have the WORST customer service of all time. I'll be closing my accounts with them today. This is ridiculous.”

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Posted 11 years ago

“Feeling unappreciated by eBay right now and the worst part...Their "Customer service" department is useless...”

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Posted 11 years ago

“customer service rocks! Lots of questions, queries and quirky issues and all sorted graciously!”

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Posted 11 years ago

“Answer customer's questions promptly and be polite! Customer service is still important online.”

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Posted 11 years ago

“ITEM AS DESCRIBED...GREAT SERVICE...BUY WITH CONFIDENCE...THANKS!”

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Posted 11 years ago

“your customer support for fraud is terrible! Its made me think twice about using your service.”

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Posted 11 years ago

“eBay customer service is a joke, no wonder everyone rips people off, NEVER SELL ON EBAY, you will get ripped off eventually,”

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Posted 11 years ago

“just rip off everyone else and not pay your taxes and continue with the worst customer service of all time.”

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Posted 11 years ago

“is fraudulent, only looking after themselves. ebay customer service are none existent too. they don't want to help at all.”

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Posted 11 years ago

“Th eBay customer service hold music is really upbeat and nice. then, when you get through to an agent, its all just bullcrap”

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Posted 11 years ago

“This is getting ridiculous now - unrealistic limits and poor customer service are killing eBay !”

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Posted 11 years ago

“A handwritten thank you card shipped with eBay order? That's customer service.”

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Posted 11 years ago

“And eBay UK customer service might as well not exist. Absolutely abysmal. Try using their "live chat". One of the most pathetic systems created”

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Posted 11 years ago

“bad customer service from eBay.”

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Posted 11 years ago

“Thanks eBay you have an awesome customer service! It took me no more than 5 min to have everything under control.”

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Posted 11 years ago

Ebay is rated 3.1 based on 4,113 reviews