Ebay Reviews

Name: Ebay
Rating: 3.08

3.1 Rating 4,113 Reviews

53 %

of reviewers recommend Ebay

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3.1

Based on 4,113 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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154

Anonymous

Anonymous // 01/01/2019

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“Not very the things I wanted wasn't in my size.”

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Posted 8 years ago

“always a simple experience, and if there are any problems with a purchase then you can be confident that ebay will help to sort it out.”

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Posted 8 years ago

“Cheap n good..............n time. Safe money”

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Posted 8 years ago

“found what i wanted”

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Posted 8 years ago

“so easy to use, great web site, easy to pay, great to communicate with, tip top”

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Posted 8 years ago

“The products arrived fast and mostly in a good condition.”

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Posted 8 years ago

“So much choice”

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Posted 8 years ago

“Amazing choice and so reliable”

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Posted 8 years ago

“Massive choice of market”

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Posted 8 years ago

“1 STAR IS WAYYYY TOO MUCH! THEY ACCUSED ME OF BEING "ABUSIVE" AND "SWEARING" WHEN I SAID "HOW STUPID IS THIS POLICY OF EBAY?"...WITH THE WORD "STUPID" BEING A SWEAR/ABUSIVE?, SPOKE TO THE MANAGER AND HE/SHE SADLY AGREED WITH THE REP. THEY WOULDN'T LET THE BUYER SEE THE ITEM BEFORE PURCHASE! I HAVE THE CHAT TRANSCRIPT IF ANYBODY INTERESTED! ABSOLUTELY DISGUSTED IN EBAYS BEHAVIOR! STAY WELL IN DISTANCE FROM THEM!”

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Posted 8 years ago

“most of these reviews are regarding problems between buyers and sellers. my issue is with ebay themselves. ebay will not let me bid or buy anything i have no suspentions never been banned my payments are set up correctly but due to their "security" systems that are automaticlly set based on my activity (apparently ive made too many purchases and paid for them immidietly) work that one out? trying to contact them is very difficult and when you do manage to contact customer service and i use the word "service" loosely they are unable to help and tell you to call them which would cost me a fortune as i only have a mobile phone - to call them to sort out an issue that they have caused? so after making 8 buy it now purchases ( i was never allowed to bid on an item - no reason was given to me as to why i wasnt able to) i am now not even able to buy buy it now items. i resorted to logging in as a guest just so i could purchase something i wanted - it lets me buy the item when i do that? where is the logic in that? another problem with ebay is that their " top rated sellers" can do no wrong even when they do. if you are a buyer and stay on ebay long enough you will find this out. so am waiting for all my purchases to arrive then i will have no choice but to close my account as ebay dont want to let me use it. it seems they dont want my money.”

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Posted 8 years ago

“Ebay put my PayPal account in to the minus to give a refund, even though I had put "No Refunds" on my account and they never got my authority to do so. Also, I sold clothes on Ebay for 16.14 and they charged me £32.42 in fees. NEVER USE EBAY!!!”

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Posted 8 years ago

“A fuel pump I ordered didn't arrive, the seller said it had been delivered by myHermes, they said " yes it had been delivered, but no one was in", I searched for it, no joy. I complained to eBay, then went back to Hermes, this time they said it had been delivered to Flat 1 ?, I explained that I live in a house in the country, not in a Flat, they then said the seller had put the wrong address on the pump. I had a reply from eBay...case closed, the seller had proof that the item had been delivered. I phoned the seller , Hermes had been in touch with him saying the item had been lost, he said he would send another pump.....didn't arrive. I appealed eBay's decision...they wanted proof from Hermes....I sent them a copy of the email chat I had with Hermes,,,that wasn't good enough. Fortunately Hermes sent me a letter headed email apologising for the lost of the item, it was forwarded on to eBay, the reply I got back was that they needed a letter headed confirmation from Hermes! So I sent another one, as yet I haven't heard if they received that one, as they just went back to the beginning & said the case is closed,,,but I can appeal. Eventually, after two more phone calls the pump arrived, no thanks to customer services. However , being a bit pissed off with eBay insinuating that I was dishonest, I emailed them to point out that I was correct in saying the pump wasn't delivered to me, the seller agreed that the pump was lost & Hermes said they had lost the pump & that a second pump was sent, I also pointed out my name is Mr Quin, not Patrick, I'm a customer not one of eBay mates! What comes back...." this case is closed, you haven't sent the documents we asked for. You have 5 days to appeal". I sent them another email pointing out the customer care dept.was rubbish & they either didn't read or couldn't understand customers emails, I also said there was no need to reply. Their answer to that was.." we are sorry you have such a problem with delivery, but we have proof that the item had been delivered & I could appeal. I have a feeling I've been emailing a computer! I shall now get on with the rest of my life!!”

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Posted 8 years ago

“I've read many poor reviews on several different sites, although I've had nothing but excellent customer service. Sometime ago I had a customer who tried to say she'd not received the item I'd sent her, she was very rude and threatened to report me to ebay, I remained polite through out and didn't rise to her attempts to bate me. Ebay checked our correspondence and quickly found in my favour. They also removed her negative comment. More recently a seller sent me a product that in no way reflected what they were advertising. The seller ignored my messages, and refused to accept the returned product. I let ebay know that the seller had refused the returned tracked item and they refunded my money almost immediately. When I use the post office, I always take my item to the post office so I can get a receipt. This then acts as my proof of postage. The post office covers the item up to about £20 if it gets lost. And for ebay I have proof of postage. Maybe ebay are getting better or have I just been lucky? Good luck everyone...”

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Posted 8 years ago

“I didn't receive my order and because it's tracking number says it was delivered they refused to refund my money.”

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Posted 8 years ago

“eBay assistance is very poor! More and more sellers are ripping people off abs eBay do nothing about it. I've lost out on 20.00 in the last 3 months due to sellers not sending items and ignoring your messages then eBay close your cases without it being resolved and keep the sellers on there! Shall be using amazing from now on”

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Posted 8 years ago

“Buyer photographed an old item and claimed it was the one I sent. They got a full refund plus postage. I”

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Posted 8 years ago

“You cant find a certain products reviews without spending a million years searching through the sellers products! Any one know what top living creative is? please reply, thanks.”

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Posted 9 years ago

“Hi got a blue dress off a seller (NEVER BUY FROM THIS EBAY SELLER tredsntecks mandy k lcmk global itd) PICTURE IN COMMENTS) the blue dress was nothing like the picture and was very badly made, i took pictures to show seller what the dress was like and of there ad of the dress they had on there selling site and the dress that was delivered to me I show them how different they were and how rubbish the stitching was ,the seller first offer to let me choose another dress and keep blue rubbish one so I said ok but don't want the blue dress so want to sent it back get my money back then get messages saying ok then send it back but you can not have a another dress witch I said that's fine they said il send you a pre-paid label and I told them no because I no full well it will never get to them as it's not recorded plus I'd read there feedback were people had sent back and had no refund so they lost there money and there clothe I told them I would send back recorded delivery so i opened a return with eBay the seller is been so rude message me when you send the dress back take pictures for us so we can see you have delivery it , so I did take pictures on Friday and sent the picture to them and picture that it was sent recorded delivery I got messages today rude one the tracking num wrong so I sent message to say it's the write number and that I will no it's got to them as they will have to sign for it also said that I believe that there out to rip me off £16 iv gone above and beyond I feel as a customer very let down as iv read there feedback and just no there going to rip me off they will have the dress and my money I work so hard and £16 for the dress was a treat for self am rally annoyed eBay dose not help in any way what so ever I've alway had grate Itsms always payed and give grate feedback were it was deserve and it's very rare that I've ever had to give in bad feedback iv been on eBay for 7years now ! what I want to no is if I don't get my money back and I can prove that the seller has signed for it will I be able to open a case and get my money back through PayPal”

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Posted 9 years ago

“Dishonest buyers on eBay con artists buy item sign for it 5 days later they decide item is broke eBay give them a full refund and I have NOT recieved phone back. Should of read the buyers reviews he's dishonest cancels orders, returns items days later,blocks contact, threatens to come to my house, total con man and eBay let him do this disgusting I feel violated will never use eBay again”

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Posted 9 years ago

Ebay is rated 3.1 based on 4,113 reviews