Ebay Reviews

Name: Ebay
Rating: 3.08

3.1 Rating 4,113 Reviews

53 %

of reviewers recommend Ebay

Company Reviews

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Metrics

3.1

Based on 4,113 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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154

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic notification on the items you are watching and very easy to place bids !”

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Posted 7 years ago

“Such bargains when you find shop returns or last season stock”

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Posted 7 years ago

“I got what I ordered on time and I was happy with the product”

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Posted 7 years ago

“I love the fact you can collect nectar points! Most delivery is free of charge and the website is very easy to use! Huge ebay fan, convenient and hassle free”

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Posted 7 years ago

“The site was purchased from a couple of times, years ago, as my dad wanted something from them and doesn't have access to the internet. Recently, believing that my account previously set up with them would still be active, an order was placed for two second hand glasses. Difficulty was experienced with logging in, with the website claiming that my log in details were not correct, so an account was registered with them, when a password reminder request resulted in the website claiming that my email account was unrecognized. Shortly after the order was placed, an email was received from ebay saying that my account had been suspended due to 'serious security concerns' (me having trouble logging in) and it would not be possible to re-register for an account. The energy of that email was very bad and made me feel that ebay was suspecting me of behaving inappropriately. When the glasses were delivered, they were very scratched and in a very poor condition. This was not described on the website and the scratches were not visible in the photograph. Due to not being able to log in to my account, the seller could not be contacted. When ebay's help page was looked at, it just invited me to 'log in for further help'. The order had actually been checked out as a guest on ebay, due to the problems with logging in and according to ebay's website, there should have been an access code in the confirmation email that was sent to me when placing the order, which would have allowed me to log in to see the order that was placed and, presumably, contact the seller with regard to the condition of the items that were delivered. There was no access code in the email, just a transaction ID and item ID. The glasses were returned to the return address that came on the outside of the parcel, with a handwritten note explaining why the seller hadn't been contacted prior to returning the items. It remains to be seen whether a refund will be forthcoming. My experience of shopping on ebay has been one of hassle, being accused of inappropriate behaviour (which was a very unhappy experience for me) and of not receiving the help, support or service that was needed. There were no contact details on ebay's website for me to email or telephone them; the only way to receive assistance, it seems, is to log into your account with them - they don't seem to have considered the possibility of someone needing assistance who can't log into their account or who doesn't have an account with them. If you're not already an avid ebay fan, they would definitely not be recommended for their shopping experience. Amazon has been shopped at for years and their customer service has generally been much better. Etsy, more recently has been shopped at, with no serious difficulties so far, so there are definitely better alternatives than ebay.”

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Posted 7 years ago

“easy to use”

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Posted 7 years ago

“All the stuff I need in one place”

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Posted 7 years ago

“Product came damaged and the eBay customer service do not even help me!”

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Posted 7 years ago

“The transaction was simple, delivery was made before I expected and sound clear communication”

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Posted 7 years ago

“Great sellers”

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Posted 7 years ago

“I consider this a very trustworthy & useful site. On the couple of times I had difficulties with sellers, they have stepped in on my behalf & resolved issues to my complete satisfaction. Also, you get to consider many products when looking for a particular item, even though they may come from different sellers.”

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Posted 7 years ago

“great choice of items from all over the world”

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Posted 7 years ago

“Found a car Part not able to find anywhere else.”

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Posted 7 years ago

“Love the frill of a auction and if you don’t win just move on to the next item and the fun starts all over again!”

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Posted 7 years ago

“easy shoping , i like this site”

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Posted 7 years ago

“Terrific stuff”

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Posted 7 years ago

“Good range. Helpful sellers great prices. Fast delivery”

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Posted 7 years ago

“Excellant service”

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Posted 7 years ago

“So easy. Feel safe using PayPal.”

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Posted 7 years ago

“there is a lot of varity we can chose our favrite item on good price”

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Posted 7 years ago

Ebay is rated 3.1 based on 4,113 reviews