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Ebay Reviews

3.1 Rating 4,019 Reviews

54 %

of reviewers recommend Ebay

Company Reviews

3.1

Based on 4,019 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 65%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Ebay 5 star review on 13th April 2024

Ebay 1 star review on 11th April 2024

Ebay 1 star review on 24th March 2024

Ebay 1 star review on 24th March 2024

Ebay 1 star review on 11th March 2024

Ebay 1 star review on 9th March 2024

Ebay 1 star review on 12th February 2024

135

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“eBay books "We have given your package to an eBay partner, 7 days ago - it has a USPS tracking number but USPS does not show it has been handed to them yet - your package will arrive at your Post Office some time in the next two weeks." What my LAST EVER book order from eBay looks like!”

Posted 1 year ago

“eBay continues to support fraudulent foreign entity sellers. I ordered from 2 Vietnamese sellers and did not get either order. eBay said I did. There was NO DELIVERY. And yet they sided with the corrupt foreign seller who scammed me by never shipping the orders. BUY AMERICAN AND STAY AWAY FROM EBAY”

Posted 1 year ago

“I been an Ebay user for at least 14 years. Now for no reason Ebay has dropped my Pay Pal Credit option for no reason. i don't owe any balance at all on the account. Also I have never been late on a payment. I tried to call a customer service rep abut you can never get anyone. The automation will just hang up on you. This company is on its way out. Management is horrible. Go to Amazon instead.”

Posted 1 year ago

“They will not ever provide a live representative to help you and all situations are not addressed by the site. I have been trying to get a refund for an item that was never shipped to me and there is no help by the Ebay. Will no longer buy from this site.”

Posted 1 year ago

“I would give 0 if I could. it's a scam company! I try to contact their customer service and they only keep sending automatic response on my email which is not what I want!! They suspended my account without even giving explanation and didn't pay me money for items I sold! scam!!! be ware!!”

Posted 1 year ago

“rubbish company,”

Posted 1 year ago

“Terrible money making scammers full of BS”

Posted 1 year ago

“Very poor customer service ! 28 agents trying to sort out an issue m, more than 10 days and still receiving confusing information ! If you run a serious buissines stay away from the platform, people from UK very nice but back office terrible ! 28 agents ... 1 trip to their office in London and issue still not resolved, getting the same email over and over again with operators not paying the minimum attention to their job !”

Ebay 1 star review on 12th January 2023

Posted 1 year ago

“Usually there are no troubles with sellers. In case this happens eBay solve them very quikly and Customer Support is great! Costumers may use Paypal, and this is great!”

Posted 1 year ago

“Sold an item,on collection only basis. Buyer paid, I gave available times and days for collection but the buyer was too dense to understand and collection failed as courier didn't collect. Buyer tried for refund, ebay rejected claim. All good, I thought. But, no. Buyer opened claim through their bank or PayPal, and I was adjudged to be in the wrong as ebay did not supply them with all the relevant information,in cluding that the buyer had been very abusive towards me. I wish to make a claim against the financial institution involved but ebay refuse to divulge that information. Stinks of a cover up to me and ebay can no longer be trusted”

Posted 1 year ago

“slow proccessing of funds 4 days holds put on payouts when item had been posted and sign for only interested in looking after buyer”

Posted 1 year ago

“I sold a game console for £250. Ebay took £32 as selling fee. If that wasn't enough, they held my payment for over two weeks as I hadn't sold for a while. I have been with ebay for nineteen years now and have been a loyal customer with 100 per cent feed back. I was relying on the money for Christmas , because of the late release of funds I have been overdrawn with my bank. I feel like ebay has gone right down hill and are just after the money they can make out if you. I shall be selling elsewhere in future”

Posted 1 year ago

“Ebay has become a cesspool of scammers AND ebay wont fix the problem! I bought an item as a "Guest" and can not email seller nor will ebay help without me "signing up"! I am out $$$ for Christmas. Thanks EBAY!!!!!”

Posted 1 year ago

“Don't give your SSN to E-bay! We even don't know who they are because they hide their fax number, address and other information from us! They are going to use your personal data tor their own profit or, to resell to third parties. One day you may find yourself homeless because someone who has your SSN and Birthdate sold your home for you! The IRS does not require to report any sales for used items and, you do not have to file the taxes for any amounts under 4,500 regardless of income source: wages, unemployment, etc. When I make less than this amount, my son reports me as a dependent on his taxes to get refund from IRS.”

Posted 1 year ago

“Ebay lets their sellers screw over their customers. 15 years ago I kept getting screw over by Crooked sellers so I quit buying from them. I thought I would try them again. Well ordered an item and was sent an item that did not fit. The seller tells me I ordered the wrong item. Ok well then he says he does not except returns. So now I have an item that I don't need. Ebay has offered nothing. It is listed item return closed. I have to say I knew better. What kind of Company does not except returns? What if it is broken? They just let them send you what ever they are trying to get rid of and say no returns what a concept. First part of that word is right Con. I think now I have finally learned my lesson. Will not buy from EBay again.”

Posted 1 year ago

“I was a member of ebay for 17 years, 100 percent satisfaction record both as a seller and buyer. Recently I sold 2 items, Ebay then then said AFTER the sales that they were witholding the money for over 1 month as they had changed their terms of service and no longer pay with paypal ( they still accept paypal) I told them I wanted to cancel the sale as I was counting on the money for christmas- they promptly banned me from selling! Also they were going to charge over 150 dollars for a 780 dollar sale- Ebay has become a terrible business. My advice, don't trust them, don't use them, go to a cheaper and fairer way of selling!”

Posted 1 year ago

“The new ebay for sellers is terrible.You get charged ridiculous fees for selling your products,like “final value fee”.I got charged a 4,50£ fee for selling a 30£ product…”

Ebay 1 star review on 12th December 2022

Posted 1 year ago

“EBay and seller scammed me by selling me an iCloud locked apple series 7 watch. On ctcing ebay I was told I need to talk to seller and in the event the seller blocked me and I lost my $272 Please do not use eBay I have reported but in vain coz I am just an ordinary buyer and eBay is running this scam platform. Please careful I can’t get my money but want to caution you guys.”

Posted 1 year ago

“Do not believe or rely on their protection policy.not only do they do nothing to prevent the sale of counterfeit goods,their policies actively perpetuate it.”

Posted 1 year ago

“The new Ebay system for sellers is terrible. Not only that but the customer services set up is equally bad. I have used Ebay for years. I will not be using it again”

Posted 1 year ago

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Ebay is rated 3.1 based on 4,019 reviews