Ebay Reviews

Name: Ebay
Rating: 3.08

3.1 Rating 4,112 Reviews

53 %

of reviewers recommend Ebay

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Metrics

3.1

Based on 4,112 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Ebay 1 star review on 15th September 2025

Genevieve

Ebay 1 star review on 11th September 2025

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155

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have an issue with items being auto deleted in my UNSOLD folder. Ebay customer service is giving me the run arround the bush.... not possible to get a straight answer, with a link to their web site to justify the items that got auto deleted. We lost 40 hours of work because of them. They wont even take any responsability !!!!!!”

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Posted 5 years ago

“Very poor customer service during this crisis. It's horrible that we can not speak to someone over the phone regarding our account. Furthermore, the email system has been outsourced to other countries where the employees have no clue what is going on and just send back a generic email saying nothing helpful. I suggest you do not sell anything at this time. Wait until they are up and running again.”

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Posted 5 years ago

“Horrible company for sellers! One situation after another, the buyers on ebay are mentally lazy, and ebay supports their negligence. DO NOT SELL WITH EBAY, it will ultimately cost you valuable time and money.”

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Posted 5 years ago

“Horrible!they just suspended my account indefinetly for nothing,no explanation in email,they just wrote,they decided to suspend my account...i cannot even email them or call...thats so wrong”

Helpful Report

Posted 5 years ago

“eBay asked me to pay for the returned item and said that the seller had the problem to provide the return label. eBay said that the seller is responsible for reimburse the return fee to me later. But, seller failed to do so and eBay closed the case. I filed the complaint for many times via different ways, but never got the response back from eBay. Ebay's "money back" warranty is a joke. For a couple of times disappointed by eBay, I'm walking away from eBay”

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Posted 5 years ago

“EBay commits fraud. The delete REAL and honest negative reviews to help some of their sellers. They have a seller AAA_PCS that has had a few negative reviews, including mine, and the delete the reviews and claim that the review violates their policies but they don't and the won't even tell the writer why. Complete fraud”

Helpful Report

Posted 5 years ago

“Ebay, after many years of so called site and seller improvements is still is miserable disappointment. Unlike Amazon, they still have not figured out ways to distribute visibility of seller listings with any equitable consistency. They have tried to propmote to sellers that if they stopped using text on listings, more photos of products, spent more money on sponsored listings, they would have better performance on the ebay site. But unfortunately, the only true factor is price. Tell me ebay, how does Amazon manage to list, promote and sell products that may be a bit more expensive but which might be more attractive to knowlegeable buyers in terms of quality, brand and other positives? The tie-dyed ebay management has for years relied on computer algorythyms that are outdated to do ALL the work for ebay while management shields themselves from basically all seller contact. It's a lousy platform for sellers and after years of constant worthless seasonal improvements, is known as a junk shoppers low price guarantee.”

Helpful Report

Posted 5 years ago

“KILYN1 Don’t trust this seller, selling countrerfiet product, if you asked something about the item it wont reply, ihowever i still did bought coz i trusted ebay that im protected with thse kind of seller, beware dont trust this seller. Cant send feedback to the seller for it was disable already”

Helpful Report

Posted 5 years ago

“I usually always get my packages from eBay, but for some reason they have lost 2 of my packages and I haven’t got a refund yet. My other package was expected to arrive 3 days ago, and nothing has came so I imagine that package has been lost too. Hopefully they can better this because it gets annoying when your packages don’t arrive when they’re supposed to.”

Helpful Report

Posted 5 years ago

“**** JUST NEVER BUY FROM EBAY **** I made the same mistake and ordered mask and gloves from seller with apparently 4.7 rating ... first time I bought something at eBay .. I should have checked eBays reviews here and including so many places that has crappy reviews about those clowns. Never got my stuff and customer service clown are ignoring my email.... I still haven’t got it it that was supposed to arrive month ago...”

Helpful Report

Posted 5 years ago

“Didn’t sort out my issue with seller and ignored it, will never use eBay again or recommend it”

Helpful Report

Posted 5 years ago

“Never buy anything through eBay again”

Helpful Report

Posted 5 years ago

“It was very bad experience with eBay because they couldn’t help me to get my money back or my products which I paid for even they ignored my issue with 2 sellers, so I would never use eBay again or recommend it”

Helpful Report

Posted 5 years ago

“Although the seller was a month and a half late, and after numerous requests to cancel the order, they have always ignored these requests. I appealed to Ebay custumer service, AND DESPITE IT IS THE LAW TO DECIDE TO CANCEL AN ORDER AND HAVE A REFUND THEY HAVE IGNORED ALL MY REASONS. I FEEL SCAMED FROM THIS SITE AND I WILL NEVER BUY ON THIS WEBSITE EVER!”

Helpful Report

Posted 5 years ago

“I have been a member of eBay about 20 years as a seller and buyer. I would say sadly that it seems like it has got worse. I have have had a couple experiences lately that some sellers have things for sale, but after making payment they no longer have the item, or on backorder. It's very hard to get your money back. I have had a buyer give me a tracking number and marked item as shipped. Post Office had no record of the tracking number. Also, they will keep moving the delivery date to later. When that day comes they move the dated again. I have had to contact my bank, and report them. If they don't have 100% approval rating, find someone else. I have not had much luck with eBay helping get your money back.”

Helpful Report

Posted 5 years ago

“Ebay Sellers consistently misrepresent products. I've experienced this throughout the past few years. For example, they will advertise and item as new (like a new telephone). It's obviously used when received. When contacting Ebay, they tell you to work it out with the seller then they will help. They NEVER help. It's their patent answer. I've thrown away more items than I care to admit . The cost to return the item is often more than the junk that was shipped to you. And, waiting over a week or two for a product is completely unacceptable. If other shippers can get your merchandise to you, why can't Ebay? This situation has been going on for the past several years and gotten progressively worse for Buyers. I'd highly advise to stay away from Ebay both as a Buyer and as a Seller. I understand that Sellers get very little back up from Ebay on other issues but Ebay always collects the fees. So disappointing in an ecommerce company that could have had so much to offer.”

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Posted 5 years ago

“Customer service is really unsatisfactory.No resolution to my issue. eBay customer service never wants to talk to anyone on the phone.”

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Posted 5 years ago

“I ordered 3 x 500ml Senses Antibacterial gel from Raigins at Rochester on Ebay uk it took more than a month to turn up by there own van and supplied 3 x 500ml Russells Alcohol rub which I could have purchased for about £10 instead of the £42+ I paid them they agreed to return and refund, we are shielding so unable to take to P.O. emailed them and asked if they could collect they said yes and thats the last we heard from them - no collection, no refund no way of getting Ebay to intervene BUYER BEWARE you don't get what you ordered and they don't do what they say they will.”

Helpful Report

Posted 5 years ago

“Ordered 3 Masks on order for Pandemic April 3rd received message order will be arriving April 10th no other tracking information. And not even after contacting ebay. Its now April 25th no mask on yesterday i contacted ebay for refund . MY original order was $25.80 (3 masks black, burgundy, blue) all the same cost and style just different colors. Ebay send me $8.60 and after going back and forth for the rest of my refund they stated ive been refunded cheated me out of $17.20. Its not much but its the principle . Attorney general is getting a letter on Monday”

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Posted 5 years ago

“I AM TRYING TO DO MY BUSINESS BUT YOU GUYS SIMPLY JUST REMOVE MY LISTINGS! WHAT IS THE MEANING OF THIS?!!! GO TO HELL!!!”

Helpful Report

Posted 5 years ago

Ebay is rated 3.1 based on 4,112 reviews