Ebay Reviews

Name: Ebay
Rating: 3.07

3.1 Rating 4,128 Reviews

53 %

of reviewers recommend Ebay

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Metrics

3.1

Based on 4,128 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Ebay 1 star review on 13th November 2025

Peter Jessie

Ebay 1 star review on 11th September 2025

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155

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“To everyone out there and hope you get this. Do not trust these people (Ebay) bunch of thieves. Made a purchase with my debit card for 717usd & for some reason their affiliate PayPal debited my account & now they are saying that they cannot revolve my issue and to sort it out with PayPal. What rubbishy is this? Devan”

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Posted 5 years ago

“Terrible confusing payment set up they sent email to me about getting paid for my item but won’t let me sync my paypal account scam just here to make money off your fee!”

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Posted 5 years ago

“I started an ebay account a few days ago, thought I would check out a few cool/unique psv consoles from japan. Found the item I wanted, klicked "buy now" updated my PayPal information, was in the middle of the money transaction and... I get suspended? Me as a buyer in the middle of paying gets suspended. I Got a weird e-mail about "suspicious activity" which made me real nervous. Mainly cos it looked like the payment (it was quite a lot) went through.. and here I sit clueless, suspended and helpless. I immediately contacted ebay customer service with the issue, and long story short: they didn't explain anything, about 5 different employees going on about some security issue and wanting really sensitive info about me (passport info, social security number, copy of Phone Bills etc..) I refused! I felt violated. Would you take it nicely if a person walked up to you on the street accusing you of stealing when you're innocent? Of course not. I have now read hundreds of people being suspended with no explanation and their money stuck in PayPal. Most of them never saw their money again. Avoid, there are better online shops out there.”

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Posted 5 years ago

“What scumbags....They pull a listing selling face masks for a reasonable $14 for 10 but they allow people to sell toilet paper for $20 a roll and advertise that "Ebay has toilet paper" Good job Ebay”

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Posted 5 years ago

“BAD CUSTOMER SERVICE, DO NOT PROTECT SELLERS FROM UNSCRUPULOUS BUYERS, CHARGE HIGH FEES, HORRIBLY BAD COMPANY, AVOID IF POSSIBLE”

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Posted 5 years ago

“Never ever use Ebay! Sellers are horrific. Just go somewhere else to do any online purchases.”

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Posted 5 years ago

“Verry poor service from ebay ordered safty shouse on march 5 and I am still waiting for them. Verry poor Service from the seller :(”

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Posted 5 years ago

“You need to do a MUCH better job at vetting your sellers. Not only that your return/dispute policy is archaic. ebay is a has-been who has tried to generate a come-back.”

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Posted 5 years ago

“lost money on ebay twice they only care of the their own money”

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Posted 5 years ago

“I've never received the item I won and can't get my money back. Moreover, eBay asked me to return the item I've never received to the seller. What the?????? eBay is protecting the untruthful seller. I can't believe eBay allow this kind of fraud happened. I think that's why more and more people buy on Amazon instead of eBay!!!!!”

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Posted 5 years ago

“Scammers slip right through the cracks and get to keep your money. Amazon would never!”

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Posted 5 years ago

“Horrible experience in the last 20 years again and again they let me down and only care about the buyer more than the seller unless it’s a high dollar transaction!! Once again it’s all about the money not about what’s right!”

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Posted 5 years ago

“eBay (Escam) is a complete rip off. Put the out of business!!! Stop selling and buying on eBay. Unethical and unprofessional company (junkyard). Do not sell anything with this low budget junkyard. They do not support their sellers and allow buyers to scam you out of your product and money. They always side with the buyer. You will loss money with Ebay (E-scam). Run!!!”

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Posted 5 years ago

“Congrats Ebay, you make the cable company's customer service look competent. The entire system is gamed against the seller. "No Returns" policy is completely useless. Customer service apparently can not see email chain and asks the same questions over and over.”

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Posted 5 years ago

“I have ordered plenty of items, I am disgusted with taking advantage of consumers and price gouging of disinfectants, toilet paper, etc. A company that will not allow an email for customers and sellers to reach out is unacceptable. eBay should be held accountable for not controlling prices that are unbelievable and consumers should be reimbursed. I will never use your service again and class action should be filed.”

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Posted 5 years ago

“Have now “sold” 2 items on eBay. 1 never paid and held up my relisting for 7 days & the next canceled as soon as he won the auction! Why does eBay not eliminate these people? Won’t let me leave a negative review for them either. Deceptive to seller who thinks their bidder has 100% positive rating. Ruining eBay. Find a more honest and ethical option!”

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Posted 5 years ago

“Ebay very very bad experience please avoid Ebay untrusted.”

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Posted 5 years ago

“Ebay is for quick cash. Twice now they have kept my money back for over 4 weeks even though all goods have been delivered and signed for weeks earlier”

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Posted 5 years ago

“My husband ordered 4 facemasks and we were charged 24.99 on our card ..we then get a message saying its unavailable. Yet ebay hasn't removed charge from our card .”

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Posted 5 years ago

“Poor CUSTOMER SERVICE from eBay vendor abbyleemasterz on 21 Mar 20. I was watching an item on eBay, a gel window cling to be exact. The vendor offered a low price of 99 cents for the item but the shipping would've been over $4. In my opinion, I felt that it was too much, so I cancelled the item (TWICE) to ensure that I would not be billed. Today 22 Mar 20, I received an email to complete my order, so I contacted the vendor stating that I did not want the item because I felt that the shipping cost was too much. At this time, I 'would've' considered purchasing future items from the vendor just not THIS particular item. Judging from the response that I got from the vendor, she must have taken offense, and thanked me for my 'negative input'. And then the chatter commenced back and forth. And it became a personal attack. Don't know if its the current state of the world (corona virus and being stuck inside) that was a trigger but needless to say I found it very unprofessional and childish to say the lease. To me it was a personal conversation between me and her and did not have to go any further than, "Sorry you weren't happy with the price, you order has been cancelled". But no it lead it my lack of longevity on ebay compared to her extensive longevity on ebay, to me needing 'help' with the shipping price. It's a gel window cling, not hand sanitizer, rubbing alcohol, TP, paper towels, lysol , water or any of things that people are frantic about at this point and time in history. She even went on to say, that since I DID NOT purchase the product, that I could not leave a review (low key buddying and inadvertent intimidation) and I will not be cyberbullied by some hiding behind a computer screen. Considering this behavior, even 'thinking' about buying something from this vendor is out of the question. But there should be something in place, for poor and unprofessional behavior of vendors. I will attempt to post this on ebay and any other media platform that I can find. Signed, It wasn't that serious”

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Posted 5 years ago

Ebay is rated 3.1 based on 4,128 reviews