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Edwin Novel Jewelry Design Reviews

4.9 Rating 822 Reviews

98 %

of reviewers recommend Edwin Novel Jewelry Design

Company Reviews

Product Reviews

4.9

Based on 822 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My Auntie purchased a ring from here and it was beautiful. Her ring was absolutely perfect with the most detailed design I have ever seen. She was very satisfied and that’s why I decided to purchase my engagement ring. I absolutely love Mark. He was so helpful to balance what I can afford with what I would like the most. He showed me many different qualities of diamonds and designs he recommended. He really helped me decide on a classic design and I am sure I will always appreciate it. Because this is my wedding ring, I decided to get a simple design that has been in fashion for decades. I am going to wear my engagement ring for a lifetime and a design that has been appreciated for many years insures me that it will be appreciated for many years to come. The center diamond I purchased is really nice. My fiancé gave me a big budget and I got a flawless diamond. There is not much more to say about a flawless diamond other than its absolutely amazing.”

Posted 3 years ago

“I wouldn't know zI paid extra yet I didn't receive my two orders on which I paid extra for ASAP! I will let you know .”

Posted 3 years ago

“I purchased 7k diamond earrings on 12/9/20 for my wife, was guaranteed delivery by Christmas. As of today 12/24 my order is still showing "Processing" and I have not received them. I have called, left messages, and emailed with no response. This was the "big" and only Christmas gift for my wife, unfortunately this company cannot be trusted. I will be canceling my order and seeking a refund through my CC company.”

Posted 3 years ago

“I ordered some earrings in late November that arrived. I did not like them so I returned them. They required a signature at delivery. Fed ex has not been able to deliver there for 3 days. I also placed a new order when I returned the first order on December 18th. I never got a shipping notice and was told they are in production and were guaranteed by christmas. Just tried calling now 3 times and never got a person. They must be closed or out of business or just a scam to begin with. Very disappointed.”

Posted 3 years ago

“Critical: Professionalism, Responsiveness My wife lost her engagement ring, and I wanted to replace it for Christmas this year. I confirmed before placing my order that it would be in before Christmas. That was almost two weeks ago. I checked the status last week and saw that it hadn't been shipped yet, so I called customer service and was told that it would be shipped by Monday of this week and arrive before Christmas. It's now Christmas eve, and the ring still hasn't been shipped. I sent an email yesterday morning and haven't received a response. I called customer service twice yesterday, and after waiting 15 minutes on each call, I was sent to voicemail, where I left voicemails asking for a callback. No responses. Now my wife's most exciting gift won't be under the tree. I don't care how nice you are; when someone pays that much money, the least you could do is provide an accurate delivery date. Lesson learned. The order will be canceled.”

Posted 3 years ago

“I ordered 12 days before Christmas. Have called everyday since the fifth day and was told each time that my order would either that day or the next. Guaranteed me that I would receive my order by Christmas. Here it is on Christmas eve, and still no ear rings. No responses to emails. Will never use this company again”

Posted 3 years ago

“I made my order on December 7, 2020. On the website I was guaranteed to have my order by December 25, 2020. I called and emailed the company on December 12, 2020 and spoke with a gentleman that again guaranteed that my jewelry would arrive by December 25, 2020. So with still no shipping information or email stating any kind of delay I call again on December 22, 2020. The lady I spoke with says that they are waiting for the certification for the jewelry and they will upgrade the shipping to get it here by December 25, 2020. So with still no shipping information I call on the next day and the lady tells me she's still waiting for the certification. I proceed to ask to a supervisor who says they can offer me a full refund but can't get my package here until after January 1, 2021. So the guarantee is just to get people to order from them even though they can't produce the jewelry in that time. THIS COMPANY IS A SCAM DO NOT ORDER FROM THEM!!!”

Posted 3 years ago

“Ordered a ring two weeks ago and all I get is processing on my status for 12 days! No response to my email! Not impressed!!”

Posted 3 years ago

“Customer service is horrible!!!!!!”

Posted 3 years ago

“Customer service is horrible!! I sent them numerous emails that went unanswered. It took a month and a half for my return to be processed. They never did contact me on my return. I found it had been processed only because I contacted my method of payment for them. I do not recommend Edwin Novel Jewlery.”

Posted 3 years ago

“I bought some Diamond stud earrings for my daughter, for Christmas. They arrived in plenty of Time and I’m very happy with them, they are lovely. I called customer service a couple of times, just to check on the status of my order, and they were so nice and helpful. I would t hesitate buying from here again.”

Posted 3 years ago

“Ordered gifts for my gal friends online, if I'm happy with how they look my friends are gonna love the necklace and earrings I got them :)”

Posted 3 years ago

“Would like to thank sales associates and ring designer, thank you all for what you have done through this covid time for makeing the ring and delivery was on time , you guys rock , shes very happy with the ring”

Posted 3 years ago

“After many interactions with the company by phone and email, I have been able to get the help I needed. If someone does want to use their service I highly recommend Janice.”

Posted 3 years ago

“Ordered a nice ring for a gift for some reason the order was not processed after it was paid in full with PayPal contacted them and was told they needed another $54 do not know if the ring I ordered was out of stock or if I was scammed for $54”

Posted 3 years ago

“Wife loves necklace I bought her for our anniversary.. she's happy I'm happy the diamonds they sell are high quality indeed folks”

Posted 3 years ago

“Perfect! with the coupon I used my purchase was super affordable, and the jewelry is real. I took it to get appraised and it matched what it said on the card the earrings came with!”

Posted 3 years ago

“The solitaire pendant I ordered for my wife was PERFECT... I know where to get the next gifts for her!!”

Posted 3 years ago

“Amazing! I bought two pairs of diamond stud earrings for myself. Best prices and quality online. Love both pair of earrings. Not only was the sale astounding I was also able to use a coupon with my purchase. Would recommend this site to anyone. Thank you!”

Posted 3 years ago

“My leverback earrings I received from this company suit my face so well, it only makes me wonder how their other products will look! Earned my trust.”

Posted 3 years ago

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Edwin Novel Jewelry Design is rated 4.9 based on 822 reviews