EFlorist Reviews

Name: EFlorist
Address: Unit 35, Romsey Industrial Estate, Greatbridge Road, Romsey United Kingdom, Romsey
Rating: 3.70

3.7 Rating 12,325 Reviews

67 %

of reviewers recommend EFlorist

3.7

Based on 12,325 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	1.2 out of 5

About EFlorist:

eFlorist currently provide flower delivery to any address in the UK. All their flowers are hand delivered by local florists and can be delivered the same day if ordered by 3pm Monday to Saturday.

Visit Website

Phone:

0800 0830 930

Location:

Unit 35, Romsey Industrial Estate, Greatbridge Road, Romsey United Kingdom
Romsey
SO51 0HR

Write Your review

Tell us how EFlorist made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

812

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flowers arrived on time and in good condition but the free chocolates were not included. Very disappointing. Order number WA5904072”

Helpful Report

Posted 5 years ago

“It's my first time doing online ordering for flowers it went smoothly so very pleased. Just waiting to see what the flowers will be like.”

Helpful Report

Posted 5 years ago

“Flowers lovely but no food with them as stated”

Helpful Report

Posted 5 years ago

“Easy to use website and lovely options! Sent to my mum who I can’t be with at the moment and the free chocolates are a nice touch!”

Helpful Report

Posted 5 years ago

“The flowers arrived on time and where really nice but unfortunately the free box of chocolates was not included.”

Helpful Report

Posted 5 years ago

“I was happy with the bunch of Rose's, however dissatisfied with the delivery service, as yodel were being very unhelpful, they said my address didn't match the address on the parcel when I tried to verify it, told me to contact EFlorist, I contacted EFlorist who confirmed the flowers would either be given to a neighbour if I was out or redelivered, I was out during the delivery schedule in the afternoon until evening, which I'd explained to eflorist by email. When I got home I then found my flowers were left on the street outside for several hours, not a secure place, not what I requested either, that's why I'm only giving three stars as feel this could be improved, even though the flowers are pretty and luckily weren't taken by passers by, the stress it caused me trying to contact the courier, being cut off during that call and lack of help with changing delivery address to be to my kind neighbour really could of been avoided.”

Helpful Report

Posted 5 years ago

“Quick service but the upgrade to the medium seemed to make very little difference to the size of bouquet that arrived. Honestly, the flower seller on the market in my town does a big bucket of flowers for £5 and the amount, mix and quality of flowers is a lot better from him. Sorry E florist but not good enough to get me to use you again or recommend you.”

Helpful Report

Posted 5 years ago

“Impressed by quick delivery. Was told the flowers would still be in bud to last longer however were in full bloom so concerned they might not last long. Look lovely just now though!”

Helpful Report

Posted 5 years ago

“Delivery was on time, roses look a little droopy, but hoping they will pick up following the care instructions. Bouquet looks quite small for the price but as I couldn’t get out to usual flower shop I took a chance. Hope the flowers will look more substantial when they bloom, ordered a medium bouquet think I received a small one”

Helpful Report

Posted 5 years ago

“Absolute joke dead squashed flowers looked like they had been lifted out of a graveyard skip..photos supplied..they need closing down..much better value at Tesco for less than a fiver..you have been warned.”

Helpful Report

Posted 5 years ago

“I am being generous by giving a three star - acceptable when I really wanted to give between acceptable and poor. My reason for this being... My flowers arrived by 1.30pm of the day I requested and were of good quality. My disappointment was that after being impressed by the enclosed leaflet explaining how to care for the flowers, to feed them with the enclosed plant food, there was none! Neither was there a card as it said on the website. I was especially disappointed by not one, but two stems sticking out with no flowers on...they hadn't broken off into the box either so this must have happened in the shop. Such a shame as the flowers were of lovely quality but it's the attention to detail that is greatly missing.”

Helpful Report

Posted 7 years ago

“Look, no problems with EFlorist persay. The flowers were delivered on the right day, and well packaged etc. The only problem is that these flowers didn't look anything like they did on EFlorists website. I understood that they came out a few days later after growing, but still they never reached the heights of the picture on the website. I would still try the service again because I thing EFlorist are trying to give value and everybody deserves a second chance.”

Helpful Report

Posted 7 years ago

“Pros Beautiful flowers delivered and friendly customer service team. Willing to upgrade flowers if delivery date is missed. Cons E-florist wait on the florist to confirm they will accept the order and don't seem very proactive in chasing a florist to accept the order. This delay in finding a florist can result in your flowers being delivered next day instead of same day. They do upgrade your flowers if this happens but still, this is not great when sending flowers to a loved one on their birthday. High cost calls to their customer service team. Having chased about the progress of my order with their customer service team, I incurred a high call charge on my phone bill. They charge 45p per minute, which for me, totaled to an extra £5. I was chasing them for this order so a little annoyed I've incurred this excess charge. Kind regards Caroline”

Helpful Report

Posted 8 years ago

“In continuation to my previous review, I contact EFlorist to complain about the flowers received, I received an email reply within 10 minutes and was offered a replacement bunch or full refund. I opted for the full refund, which came through on 2nd January. Think I was one of the lucky ones!!”

Helpful Report

Posted 10 years ago

EFlorist is rated 3.7 based on 12,325 reviews