EFlorist Reviews

Name: EFlorist
Address: Unit 35, Romsey Industrial Estate, Greatbridge Road, Romsey United Kingdom, Romsey
Rating: 3.70

3.7 Rating 12,325 Reviews

67 %

of reviewers recommend EFlorist

3.7

Based on 12,325 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	1.2 out of 5

About EFlorist:

eFlorist currently provide flower delivery to any address in the UK. All their flowers are hand delivered by local florists and can be delivered the same day if ordered by 3pm Monday to Saturday.

Visit Website

Phone:

0800 0830 930

Location:

Unit 35, Romsey Industrial Estate, Greatbridge Road, Romsey United Kingdom
Romsey
SO51 0HR

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812

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed, flowers send as a gift were a lot less than described, although bouquet was on a special offer of 19.99 and not 29.99, I don’t think 7 flowers justifies the price and no free chocolates as advertised! So not recommend and will not be using again. Shame on you Eflorist.”

Helpful Report

Posted 2 years ago

“Disgusting service throughout and even worse flowers when they eventually arrived a week and half late Ordered from overseas to be delivered to a UK address for a birthday for an elderly lady for a surprise and gave over a weeks notice and paid in full Never arrived and was advised by email when I complained that they would send more, refused as the surprise and birthday was already ruined Was told I would get a refund which never happened Today I get a photo that they arrived …. How weird where they’ve been sitting but as expected dead. Delivered rotten flowers They should be totally ashamed of themselves and I will never recommend but I will be telling everyone about the horrendous experience”

EFlorist 1 star review on 6th April 2023

Helpful Report

Posted 2 years ago

“The flowers have not arrived at the address given but it states they have been delivered!”

Helpful Report

Posted 2 years ago

“I had ordered a spray of flowers to be delivered on a Saturday evening in time for my mothers funeral on the Monday but they never arrived. I could not get through to a live person or even leave a message on their customer support phone line. Their prerecorded message on the phone suggests contacting them through their website live chat. The chat however is not live as once you submit your message it sends you an auto response email stating that you will receive a response within 24-48 hours. It was extremely frustrating as I had no tracking information, the name of the florist or just anyone that was willing to assist me. Because of this I had to make other arrangements with a local florist who thankfully were able to help. Don’t use them they are a scam!”

Helpful Report

Posted 2 years ago

“Absolutely dreadful flowers, mainly multi stem yellow Chrysanthemums, the type used as fillins for funeral displays”

Helpful Report

Posted 2 years ago

“Mother’s Day flowers did not arrive on time even though they were ordered well in advance. Customer services just give you a load of nonsense about small print. Absolutely avoid this lot.”

Helpful Report

Posted 2 years ago

“£33.98 for a rubbish looking, very small bunch of flowers. I should have read the reviews. I've seen better looking bunches of flowers outside crash sites 5 weeks after the tragedy. Don't spoil your mother's day, go out and buy some from a supermarket instead of this 'bunch' of jokers.”

Helpful Report

Posted 2 years ago

“Terrible experience. Wasted £60 on a bouquet that looked as if it had been stolen from the cemetery. Website images bear no resemblance to the flowers that are delivered and customer services don't want to know. Never again.”

Helpful Report

Posted 2 years ago

“Ordered in the morning for same day delivery. Took payment immediately. Received a message in the afternoon to say they could not deliver today and offered delivery in two to three days. A refund will be given in 3 to 6 days. Too late to order for same day. Customer service is very poor.”

Helpful Report

Posted 2 years ago

“HORRIFIC CUSTOMER SERVICE, DO NOT WASTE YOUR MONEY ON THESE LIARS! I bought a bouquet of flowers for my friends birthday for around £50 (plus delivery), unfortunately the flowers she received were not a true reflection of what was being marketed on their website and definitely didn’t contain the quantity of each specific flower as promised. I was humiliated and disappointed when my friend sent me a picture of what was delivered. I immediately emailed their customer service, which was around the end of November 2022, and I can sadly confirm that as of today (February 2023) they have failed to issue any refund and continue to maintain that there is “nothing wrong” with what was delivered as the bouquet meets the colour scheme requirements. I’m BAFFLED with how shameless this company truly is. Anyone that compares pictures of the flowers that are promoted on their website and the flowers that were delivered can see the difference and how much they actually ripped me off. TOTAL WASTE OF MONEY! I don’t normally leave negative reviews but the way they have treated me as a customer and how they handled my complaint has left me truly shocked and upset. I’m surprised they haven’t been sued for false advertisement yet, from the reviews I’ve seen I’m one of MANY that has had the same exact experience with them. We can’t all be wrong!! You’d think they would take responsibility and show some respect to the people they’re making money off of!”

EFlorist 1 star review on 21st February 2023

Helpful Report

Posted 2 years ago

“why don't you answer my messages £40!! for a limp small bouquet that was embarrassing nothing like the picture on your website DONT USE YOU WILL BE DISSAPOINTED”

EFlorist 1 star review on 18th February 2023

Helpful Report

Posted 2 years ago

“Absolute scam, flowers never arrived and no response to emails whatsoever”

Helpful Report

Posted 2 years ago

“What a rip off. Spent near on £70 on valentines flowers and they don't even fill one verse. Avoid ordering here”

Helpful Report

Posted 2 years ago

“Poor quality flowers, very small bouquet sized as medium for £49.99 plus £5.99 service charge. This was a funeral tribute for my auntie and they spelt our names wrong. Customer service is shocking. Would avoid!!”

Helpful Report

Posted 2 years ago

“Sent old withered flowers in a box, would never ever ever order from them again, after the price I paid its now in the hands of my credit card company”

EFlorist 1 star review on 7th February 2023

Helpful Report

Posted 2 years ago

“I ordered flowers for my daughter's birthday a week before the required delivery date. I found out three days later that my daughter would be away on her actual birthday. I got in touch with Eflorist chat line giving four days notice to change delivery to a day earlier... I was told 'that's all been done', great I thought. Eflorist delivered the flowers on the original date and I was very disappointed that my daughter didn't receive her flowers until two days after her birthday. I got in touch with Eflorist who advised DELIVERY DATE IS NOT GUARANTEED AND CAN BE ONE OR TWO DAYS EITHER SIDE. To add insult to injury they told me that they were sorry I hadn't noticed that in the terms and conditions. I will never use them again.”

Helpful Report

Posted 2 years ago

“terrible service. don't order flowers”

Helpful Report

Posted 2 years ago

“Awful!!! Keep away!!! I’ve ordered flowers to be delivered to a friend who has just had an operation for cancer. I’ve ordered the flowers on Friday 27th Jan. afternoon to be delivered on Saturday 28th Jan. I received the order confirmation but no information regarding the delivery was provided. On Monday 30th Jan. I contacted Eflorist and asked for the delivery information. I was then told that my order was missed and a new delivery was available for Wednesday 1st Feb, although this delivery could take another 1-2 days to reach the recipient. I asked for the order to be cancel and Eflorist refused stating they had already printed the delivery label. This is absolutely chocking!!! They not only failed to deliver my order, didn’t inform me and then refused to refund me! No professionalism nor compassion! Good job I paid with PayPal. I would advise to stay away from Eflorist. They dodgers and extremely unprofessional.”

Helpful Report

Posted 2 years ago

“very disapointed ordered for my wifes birthday, other flowers arrived from her relatives and freinds on the morning of her birthday and mine did not arrive till 8pm,when she opened them i could tell she was disapointed it was such a small bunch was supposed to be medium, for the money you could do much better at your local petrol station forecourt.”

Helpful Report

Posted 2 years ago

“I placed an order on 11th January for delivery on 22nd January. Straight away, I received a confirmation email about the order and delivery date. On the morning of the delivery date, I received a text and email from them to say delivery would be 23rd - so a day after requested delivery and missing the special occasion I’d ordered them for. I emailed their customer service (and sent a Facebook message, not replied to) complaining and requesting a refund. This was responded to this morning by email apologising and an offer of refunding me the delivery charges only. This is unacceptable when I placed the order in plenty of time and they’ve missed the occasion it was for (letting both me and my friend down). I’d not recommend and neither would I ever order from them again.”

Helpful Report

Posted 2 years ago

EFlorist is rated 3.7 based on 12,325 reviews