eGlobal Central Reviews

Name: eGlobal Central
Rating: 1.62

1.6 Rating 447 Reviews

15 %

of reviewers recommend eGlobal Central

Company Reviews

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Metrics

1.6

Based on 447 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appalling company who will NOT refund. Bought a Dyson Vacuum Cleaner. Serial number scratched off the product! The company states they will be responsible for the guarantee and not Dyson. How is this possible? Refuse to provide a UK return address. They don't have one. No invoice provided. Demanding fees for restocking etc. Please avoid this company!”

Helpful Report

Posted 5 years ago

“Crooks! I ordered a google wifi router 3 pack from them. The courier (Hermes, equally as bad as EGlobal) claimed it was left in a safe place. I never authorised it being left in a safe place since there isn't one where I live, and it was over £200. I stayed in the entire day awaiting delivery - my doorbell never rang. I contacted EGlobal who sent me a couple of standard messages saying they had logged the issue with the courier then eventually said the courier claim it was delivered 'as instructed' (I never gave such instructions) and so the case is closed. No refund, and I don't have what I ordered. Since this final email from them I have had no responses, they are ignoring me. They don't care about their customers in the least, only about taking money. Keep in mind also that they are not in the UK, they are in China.”

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Posted 5 years ago

“I bought 2 phones from them and I´ve never had a problem. Great value, but I don´t know how the customer service is. I guess if the product is in good condition there is nothing to complain.”

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Posted 5 years ago

“SCAM!!! BEWARE!!!”

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Posted 5 years ago

“My worst experience ever , still no phone no money back no one answer your emails im contacting my Bank for to get a refund.”

Helpful Report

Posted 5 years ago

“Please don't buy anything from this company because it is a scam business. Their tracking information and customer support are just smoke and mirrors. For example, use their URL http://track-shipment.eglobalcentral.eu/?courier=CENTRAL-POST-21&tracking=123 and replace or change the numeric tracking digits with any number you wish.”

Helpful Report

Posted 5 years ago

“This company is apparently a scam. After getting your money, you are receiving a tracking number that is updated with the exact same information for all customers every 24 hours. The name of the courier is not mentioned anywhere and the support desk that is supposedly available to answer customers' inquiries is non-existence. I also realized that their tracking page generates fake logs giving the impression that the parcel is in fact transferred from one place to another. For example, try to change or replace any numeric digit in the following URL and see the information displayed on the page: http://track-shipment.eglobalcentral.eu/?courier=CENTRAL-POST-21&tracking=555”

Helpful Report

Posted 5 years ago

“Please be aware this company is a waste of time. Ordered a mobile from eGlobal Central, on the time when I ordered it showed that they have it in stock. After 5 days I sent an email query, and the replay was that it ran out of stock and the restock should arive within 1 to 3 days. 3 days have gone now and still no shipment tracking number. eGlobal Central is a waste of time. Will NEVER order from eGlobal Central again.”

Helpful Report

Posted 5 years ago

“Been 4 months now and high end mobile phone lost in the post. paid extra for 'so called' delivery insurance, for which eglobal will not honor, down £700 and 30+emails. do not use this company”

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Posted 5 years ago

“Never again! They never delivered or answered my mails, waiting almost a year now. I want my money back!”

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Posted 5 years ago

“Received apple I pad air after 28 days. Brand new in sealed box. Only criticism they don’t reply to your emails. Was worried when I read reviews. But happy now, and £100 cheaper than anywhere else.”

Helpful Report

Posted 5 years ago

“It's being a month that I bought my Asus phone in their website, after a week they sent me an e-mail saying that they didn't have stock so I should wait, I'm waiting the whole month for the stock with no answer but the phone still available in their website to buy! https://www.eglobalcentral.eu/asus-zenfone-6-zs630kl-6gb-128gb-dual-sim-midnight-black-1.html?gclid=CjwKCAjwx_boBRA9EiwA4kIELn1jq9jaJIFIyaKEft-bLRo5Uuku9UiApZ9ao2eJF7eVYc7lxjqCsRoCLTIQAvD_BwE”

Helpful Report

Posted 5 years ago

“Hi,I've been waiting over 2 months now for a mobile phone I ordered no response from emails sent not happy at all.”

Helpful Report

Posted 5 years ago

“Customer service very poor, never responded to emails, tracking information limited, so you never know where your package is. Only plus point, item eventually did arrive, but not without its frustrations. So only use if you have no time scales!”

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Posted 5 years ago

“Do not use this company you cannot contact them! They claim the phone I bought was sent but it never arrives.”

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Posted 5 years ago

“I experienced very bad customer service. 7 months ago I received a phone which was broke, but couldn't test it for some weeks because I had moved to another country. when I found out that it was broke, I had to send it back at my own expense and have been waiting for the repaired phone ever since. in the meantime it lost all its value and I will receive the phone 9 months after buying it because I live in another country now. it's unbelievable. don't take the risk. buy somewhere else!”

Helpful Report

Posted 5 years ago

“Do not use this company you cannot contact them, they claim item has been sent and it never arrives. I purchased a phone via PayPal. After 2 weeks I contacted them to be told it had been posted. Week later did a PayPal dispute and finally got money back after 8 weeks. Do not use at any cost”

Helpful Report

Posted 5 years ago

“2 months ago my wife ordered a camera from you. Despite repeated emails I still have no idea where it is. You kept telling my wife "customs" had it. What! for 2 months. The item is JJD0002246747039871 Where is it?”

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Posted 5 years ago

“it is almost two weeks now and i haven't received my order and still no update where it is.”

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Posted 5 years ago

“Ordered a Fujifilm camera online through their website. Arrived on time but quality of camera seemed poor (eg average phone camera makes better photos) After about 2 months the camera stopped working altogether. Contacted the company who were unwilling to assist. After many emails back and forth they offered to inspect the faulty claim but only if I paid them 50AUD and posted the item to Hong Kong. I asked them about warranty but they said there is none.”

Helpful Report

Posted 5 years ago

eGlobal Central is rated 1.6 based on 447 reviews