eGlobal Central Reviews

Name: eGlobal Central
Rating: 1.56

1.6 Rating 424 Reviews

13 %

of reviewers recommend eGlobal Central

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Metrics

1.6

Based on 424 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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eGlobal Central 1 star review on 25th February 2021

Anonymous

Anonymous // 01/01/2019

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“Paid April 6th. Still have not received item Cannot get a reply from these people so now they have my money but I have no item. Worst customer service I have ever dealt with. Never again.”

Helpful Report

Posted 4 years ago

“Ужасный магазин сделал заказ 2 марта до сих пор не товара не денег. На вопросы не отвечают, заплатил за быструю доставку, завтра пойду в банк и верну свои деньги.”

Helpful Report

Posted 4 years ago

“I have actually bought from this company before, roughly two years ago when I purchased a Motorola. It came during the delivery time stated and it lasted two years. Since I had such a pleasant experience last time, I had no reason not to purchase from them again. Biggest mistake I've made in a long time, a month and numerous emails later (all met with silence) I have not received my package or had any form of response from the company. Despite still advertising deals, listing delivery times as 6-8 days on their website, regularly posting to facebook and no notice about the coronavirus on their website, they refuse to give any of their customers any sort of reason or explanation for their missing packages, or purposeful silence.”

Helpful Report

Posted 4 years ago

“Customer care does not exist. Purchased samsung galaxy a71 start of April. Got 1 confirmation email that order was received and PayPal account debited. Since then, nothing. I have emailed everyday with no response. I have raised a dispute with PayPal who in turn contact them, still no response. I will now have to start a full claim with PayPal for compensation which could take another month or more. I took a chance with these as the prices are very good. Don't make that mistake again. STAY AWAY”

Helpful Report

Posted 4 years ago

“I can tell you the tracking provided by this so called company is completely fake!! 62020-04-28Shipment is on its way to the local depot. 52020-04-27Your parcel has arrived at a sort facility. 42020-04-26Shipment will arrive at courier depot for sorting shortly. 32020-04-25Shipment is en-route to courier depot. 22020-04-24In transit. 12020-04-23The parcel has been picked by the courier; The parcel has left the courier's warehouse. Every 24 hours you get a new update and if you google it, everybody gets the same fake info from them. The tracking number provided doesnt even exist! Dont buy here! I have a dispute which I will escalate to a claim via PayPal soon if the seller doesnt respond in a few days. Seller doesnt replied to normal email so im getting my money back!”

Helpful Report

Posted 4 years ago

“Placed an order for a camera body. Was nervous when I did not receive a confirmation email. Sent to emails asking for confirmation. None received. 6 days after order. The camera body arrived. New, shutter count was 0. Not the best at communication, but prices are decent and they have quick delivery. Just need to be patient. Recommend using Paypal in case anything goes wrong.”

Helpful Report

Posted 4 years ago

“Bought a Nintendo Switch from them, was meant for a birthday due 2 weeks from date of purchase. Item was marked in stock with delivery 6 to 8 days. Had to buy the Switch elsewhere and have cancelled the order online and opened a Paypal dispute as no response from sellers or update on shipment. The Switch arrived after 2 months from order, just 1 day before the due date of close of dispute, which Paypal for some misterious reason closed in favor of the vendor. I have never seen something like this in years with Paypal. It seems like they partner together to scam people with false promises, one with fake stocks showing and misleading delivery dates, the other one with the famous @Buyer protection@ promise I will never buy again from these scammers and will close my Paypal account immediately as it's no longer of any use to me”

Helpful Report

Posted 4 years ago

“I never received my item and I couldn't get a refund even with PayPals resolution centre”

Helpful Report

Posted 4 years ago

“I would 100 percent not be purchasing anything from EglobalCentral. First of all, customer service is extremely poor. Customer service by phone takes a lot of time in waiting times and contacting through email is extremely time-consuming. They will only reply once a day and are not active on weekends. TERRIBLE! Additionally, the warranty process is something absolutely dogsh**! I have an ongoing process regarding my Nokia 7.1 phone where there is a problem with the charging port. I first contacted them in FEBRUARY and unfortunately, the process is still ongoing. You have to pay for the delivery to their repair centre which is in Hongkong. This cost me an unnecessary $40 AUD. After waiting months for my phone, not knowing what they were doing. I just got a message two days back that they were unable to fix my phone (was an easy fix). They sent me an option of waiting longer or getting a REFURBISHED (not new) Nokia 8. I asked to have my money refunded, but they said that wasn't possible. ABSOLUTELY HORRIFIC. I only had one option which was to get the Nokia 8, (a phone only of 5.3" compared to my 5.8" Nokia 7.1. I AM DOING YOURSELF A FAVOR!!! DO NOT PURCHASE FROM ANY OF THEIR BRANCHES! *I am said to wait another couple weeks for the refurbished phone to be delivered! 15.04.20”

Helpful Report

Posted 4 years ago

“Completely dishonest. Products are shipped from overseas and shipping is guaranteed to take at least 1 month. They are extremely unresponsive. Buy your products elsewhere and save the headache.”

Helpful Report

Posted 4 years ago

“Completely dishonest. Products are shipped from overseas and shipping is guaranteed to take at least 1 month. They are extremely unresponsive. Buy your products elsewhere and save the headache.”

Helpful Report

Posted 4 years ago

“8 month old Mi 9 broke; 7 weeks & counting for repair Bought Mi 9. Stopped working completely overnight after 8 months. Returned to eglobalcentral under their warranty process almost 7 weeks ago and still no sign of it. Customer service has acknowledged receipt, repair and return of the phone but the DPD tracking number only says a request for delivery has been booked. The parcel has not entered DPD's system and it has been like this for 2 weeks. Eglobalcentral won't act on this. All the while eglobalcentral don't provide a loan phone. Will not buy from eglobalcentral ever again.”

Helpful Report

Posted 4 years ago

“I hadn't realised the Company was in Hong Kong until after I placed my order. I realised that with Covid 19 ongoing it would take longer than normal for my item to be delivered (a £500 drone). I had paid on Paypal & emailed EGlobal within 24 hours to request a cancellation & refund of the order. I was worried having read the other reviews! However I not only received a reply within 24 hours of my request but they also confirmed cancellation & applied a full refund. So I have had a good experience & would consider using them in the future. I would recommend always using Paypal or a credit card (not debit )UK just in case.”

Helpful Report

Posted 4 years ago

“scammers they said order was dispatched on their website but the tracking information shows that they merely created a label for over a week now with nothing actually happening never deal with those scammers”

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Posted 4 years ago

“I purchased a 700 euro lens and it hasn't arrived. It's now a month since I bought it. They keep saying that there are delays. This site is a scam. I had previously bought a 100 euro lens and it arrived in 10 days. I decided to use them again but this time bought more expensive one. I believe they send cheaper products to build customer confidence and then when you buy at the high end, your product does not arrive. Do not be fooled, I was. It cost me.”

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Posted 4 years ago

“Paid 600 for a lens 3 moths ago and am they are still telling me to be patient. Its a scam!”

Helpful Report

Posted 4 years ago

“I ordered a £700 lens and was quoted 5-8 working days for delivery, it has now been 23 days and nothing! I have contacted them 5 times and no response. They are still quoting 5-8 days on their website with no other notifications. Revise is very bad, communication is even worse, I am now trying to get my money back. Buyer beware!! Never again!”

Helpful Report

Posted 4 years ago

“This company has a 14 day returns policy, except they don't refund your money! The phone was brand new, but the screen wouldn't lock during a call, so all buttons got pressed accidentally and it was impossible to keep talking. Their tech tells me it is completely fine, so it is not possible to handle it as a repair. Then they state your item has scratches and it can't be refunded either... but it had no scratches when I sent it and, THEY SENT FOTOS OF DIFFERENT SCRATCHES, DIFFERENT MOBILES! They are just trying to deceive customers! This has been going on for months, and I want my money back. Do not buy from this store.”

Helpful Report

Posted 4 years ago

“I bought a counterfeit seiko Mini Turtle padi watch without a serial number, scratched and comes with a standard case. This company sells defective items so prices are low. Nobody gives free lunches.”

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Posted 4 years ago

“Delivery!!! Delivery!!! The iPad was supposed to be delivered within 3-4 working days, it is over 14 days, still not received! Why on the earth you lie??! If you cannot deliver, why don’t you see the truth????? My son has been continuously questing and blaming me about this!!! PLEASE AVOID!! Will never ever come back again to them!!!!!”

Helpful Report

Posted 4 years ago

eGlobal Central is rated 1.6 based on 424 reviews