“I ordered my a Samsung S20 on the 10th of April. I didn't receive any word on it's whereabouts until the 28th of April when I was told it was dispatched. On the 7th of May I was informed there was a processing delay and my item wasn't shipped. Everyday since then, I have read the same update on the tracking system - "We apologise for the delay, we are following up your order to get it delivered to you as soon as possible.". The risk of ordering from eGlobal is not worth the discount. So disappointed. Opening a claim with PayPal today. :(”
“I ordered from eglobal at the beginning of May. Paid 480€ visa without insurance shipping for a One Plus 7T phone. I received confirmation of my purchase and was told it would take 2-3 days before I received a tracking number.
I got curious and searched for reviews and came across this page with hundreds of bad bad reviews and I panicked!!
Rather than keep stressing I emailed them for some reassurance and I got no reply.
3days later I got a tracking number and every 24hrs it was updated "in transit" etc. This happened for 8 days where I got a DPD tracking number saying it was in Holland. 4 days after that I received my phone in perfect order.
I think people are freaking out because OBVIOUSLY Covod 19 has shut most things down and for this company to ship to Europe (Ireland in my case) it's going to take longer!
Having a poor customer service and dodgy websight is a price we pay for cheap goods from them!
My advice would be chill out, expect it to take a month, and purchase away! I'm glad I did and it's my first time buying anything from them. Cheapest version of this phone by a long way and it's perfect!
Stop complaining everybody 😅
I deductded a star for the no reply and delay but I'll be purchasing from them again in the future.”
“Total fail plus Communication Zero
I ordered on the website phone, paid by visa.
I didn´t receive any tracking.
Is two weeks since my order. I tried to contact the company 5 times with the question about delivery time and about my product.
Phone was not answered, 2x E-mail was not answered, I created ticket with this question on their website - not answered.
I do not know where the product, which I paid for, is currently and if I ever receive it.
The customer service is 0 in my case.
I will never order again!”
“Do not touch this company. They have taken €500 from my account over 2 months ago no sign of product and have not responded to any contact. It says you have to submit a ticket to get a refund bit you can self register. Complete scam, this needs to be removed forn the internet”
“Hi,
I have recently placed an order too and now want to seek a refund. Can anyone suggest how to reach out to Paypal for refund/cancellation of the order? Many thanks in advance”
“Hi all , I’ve read all the reviews for eglobal and I was sincerely surprised.
I have made two orders from them around 1 year and 1.5 year ago to Ireland . It was an Samsung Galaxy s7 and IPhone 8 Plus , they all came ok , shipping was in around 3 weeks . Every time when I send them a message to get an update for my orders or to ask something I got the respond , it is true that they answered in few days because we have different time zone . About the phones they are still working well , seemed to be original ones when I checked .
Maybe at the moment something has happened and there are problems with the shipping or communication , I hope you everyone will have a good outcome .”
“I order my phone on 11 may . After 11 days status on website still the same, I send every day email about some information . No one back to my. No email . No details about parcel. This is the worse company to bay anything. I think they are chiding. Not only me.”
“Not sure how to change old 1 star review to 4-stars.
Communication was poor, but shipping was a reasonable 4 weeks (with lackluster tracking) and the well priced product arrived in new condition. Came with a WA-7 plug, but there are adapters for that.”
“Worst shopping experience ever!!!
Ordered a mobile phone on the 9th of March 2020 by standard delivery, it is the 15th of April 2020 and haven't received it yet. e-mailed them 9 times for the past 3 weeks and they haven't even bothered to reply. Been given a Royal Mail tracking number but the shipping information hasn't been updated since the 18th of March 2020, it still says "Item is on its way to the RDC" (meaning " We are expecting it", post office says).
Rubbish customer service, the only way you could contact them being by e-mail.
I do not recommend eglobalcentraluk.com, obviously.
Update: On the 17th of April I received an e-mail from eGlobal saying they would open a case with the courier regarding my order and e-mail me back as soon as possible, then on the 28th of April was told that they were still tracing the courier.
It is the 21st of May 2020 and I am still waiting for the order to be delivered. Fortunately, I managed to make a charge-back claim with VISA on the 27th of April and I received a full refund the next day for now (even though the investigation process could take up to 8 weeks).
Also filed a complaint on consumer.org.hk (from Hong Kong) on the 24th of April. They e-mailed back on the 4th of May saying that they had also e-mailed eGlobal, trying to solve our dispute...”
“Worst shopping experience ever!!!
Ordered a mobile phone on the 9th of March 2020 by standard delivery, it is the 15th of April 2020 and haven't received it yet. e-mailed them 9 times for the past 3 weeks and they haven't even bothered to reply. Been given a Royal Mail tracking number but the shipping information hasn't been updated since the 18th of March 2020, it still says "Item is on its way to the RDC" (meaning " We are expecting it", post office says).
Rubbish customer service, the only way you could contact them being by e-mail.
I do not recommend eglobalcentraluk.com, obviously.
Update: On the 17th of April I received an e-mail from eGlobal saying they would open a case with the courier regarding my order and e-mail me back as soon as possible, then on the 28th of April was told that they were still tracing the courier.
It is the 21st of May 2020 and I am still waiting for the order to be delivered. Fortunately, I managed to make a charge-back claim with VISA on the 27th of April and I received a full refund the next day for now (even though the investigation process could take up to 8 weeks).
Also filed a complaint on consumer.org.hk (from Hong Kong) on the 24th of April. They e-mailed back on the 4th of May saying that they had also e-mailed eGlobal, trying to solve our dispute... .”
“Do not purchase from eglobalcentral!! Ordered a product April 12th. Have not received product. Cannot reach anyone to help. Tracking info does not provide any info. Thankfully we purchased through PayPal and they are working on getting our money back.”
“After 21 days glimmer of hope
Appear to see the courier chosen
The reason they get such mixed reviews is a very poor website for status and comms ...and in some instances shipments excessively delivered and customer clueless as to where they are at”
“You have be warned it would be idiotic to use this site ...it appears to be a sophisticated scam ...each day they send out a status on transit but there isnt a credible tracking number or transit provider ..theres also no means to contact them ...ive been stung for 200 euros on a samsung tablet”
“Avoid this site they have ripped me off of 200 euros
Whats worse theres no mechanism to contact them on their site ..
The submit ticket is a broken link!
Scandalous the way google has them showing at the top of searches
Another ruse is for 9 consecutive days they gave a notional slightly changing description of where the item is in transit
And theyve misrepresent themselves look at their address
eGlobal Central EU
Total Apex Services Room 4, Unit G,
9th Floor, Kwai Shing Industrial Building stage II,
42-46 Tai Lin Pai Road, Kwai Chung, NT, HK”
