Electric Fireplaces Plus Reviews

Name: Electric Fireplaces Plus
Address: PO Box 49857, ATHENS, Georgia
Rating: 4.71

4.7 Rating 163 Reviews

94 %

of reviewers recommend Electric Fireplaces Plus

4.7

Based on 163 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

About Electric Fireplaces Plus:

At Electric Fireplaces Plus we are passionate about connecting our customers with the electric fireplace, fire pit, or outdoor furniture that will transform your living space. Your total satisfaction is our number one priority!

The rapid pace of technological advancements has allowed the use of ventless fireplaces anywhere in or outside of our homes. Electric Fireplaces Plus began with one goal in mind, to be your number one source for the electric fireplace you desire. With our Best Price Guarantee, we will match any price you find online!

Furthermore, online shopping is increasing in popularity every day, we have leveraged an online only store presence to pass on the savings of our low operating costs to our customers. This allows us to offer the Best Prices on electric fireplaces on the internet.

We strongly believe in providing you, our customer, with an enjoyable online shopping experience. We are based in Athens, GA and have partnered with warehouses all over the country to provide Fast and Free shipping. We have exclusive partnerships with the best brands in the industry.

Electric Fireplaces Plus would love to help you pick out the exact product you are searching for, we have friendly customer support available on live chat, or by phone Monday through Friday, 9 AM - 5 PM Eastern Time. Don’t hesitate to give us a call!

Phone:: 1-800-974-4876

Email: support@electricfireplacesplus.com

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Electric Fireplaces Plus 5 star review on 17th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company is a scam. They delivered damaged goods, they were late on everything. Every promise broken and the reps are rude. I’ve contacted Dimplex and am considering hiring an attorney. They’re a complete scam. They don’t help. They don’t stand behind their policies. They will just take your money. If you’re looking to burn money or get scammed give them a try. If you’re looking for a good experience, look elsewhere.”

Helpful Report

Posted 4 years ago

Andrew, We are sorry your item had slight cosmetic damage to the outer packaging, but we are thankful that the unit was unharmed. Freight claims can only be filed if there is damage to the unit itself, not the outer packaging as in this case. Again, thankfully the unit is in excellent condition. We also apologize our responses didn't meet your time expectations, we are closed on both Saturday and Sunday and reached out to you as soon as we heard back from our warehouse on Tuesday. The unit you purchased has a 2 year warranty, so if any issue were to occur during this period it will be covered under this. Thank you.

Posted 4 years ago

“Great process until the product arrived. I ordered the expensive Dimplex XL and the frame is defective. My GC installed it because it wasn't noticable until after install. We pointed it out to EFP and they agreed it was defective. They sent new frame weeks later but now the construction was complete and it is going to be $$$ to get someone to redo it. They will not offer any support or compensation for the defect from Electric Fireplace Plus. They were slow to respond and told me to contact Dimplex directly. Buy from someone else!!!! Or buy another product that has better QA!”

Helpful Report

Posted 4 years ago

Hello Lisa, We are very sorry the frame was defective and were happy to get a replacement shipped out right away! We strive to provide best in the industry customer support and are sorry this was not your experience thus far. As per Dimplex's policy, the frame was defective and has already been taken care of through the warranty process. Also, as far as labor to replace the frame, we have provided you with Dimplex's phone number in order to contact them for labor reimbursement, since it is a defect it falls under this policy and must go through them first. Please email us back once you have been approved for the labor credit and we will happily reimburse you! Thank you!

Posted 4 years ago

“Sleek modern fireplace. Looks good. Installation was easy. Bought 2 to have a see through effect.”

Helpful Report

Posted 5 years ago

“Ordered the product online. A truck arrived with the Product very well attached to a pallet and in good order, no issues with shipping and handling. installation was simple, if you are into that sort of thing. Dimensions were as sated. EVERYONE-Loves the look of this fireplace in all modes of operation. Most impressed with the overall product. The heater is quiet!”

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Posted 5 years ago

“I have the Illusion 20" set which works fine, however,we don't care for the reflective plexiglass at all as it shows a mirrorlike reflection if any lamps are on in the room..”

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Posted 5 years ago

“They were very easy to do business with. The price was great. Delivery was prompt. I do recommend them.”

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Posted 5 years ago

“Excellent purchase!”

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Posted 5 years ago

“We are happy with our purchase of the electric fireplace insert. It looks great and the heat option works well. I recommend this unit.”

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Posted 5 years ago

“Beautiful fireplace...looks so real!!”

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Posted 5 years ago

“I love this fireplace! Took me a few months to get the people together to build the wall and get it all installed but it turned out beautiful!! Last step is to get the moldings back up and finish painting walls on each side. What a center piece this made. Heater works great too! Simply lovely!! Highly recommend this electric fireplace to any one in the market! 😊”

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Posted 5 years ago

“Great product love it, I ordered the cord with it but it was not there called them and they shipped one right out quickly”

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Posted 5 years ago

“Very prompt and courteous service. Received our items very quickly but it took some time to process our credit after we returned part of our order. No problems with the products. Would recommend and use in the future.”

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Posted 5 years ago

“Love it and sent a picture on our deck”

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Posted 5 years ago

“We love it! Realistic and beautiful in our dining room fireplace.”

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Posted 5 years ago

“Spectacular. I just got it framed. It’s perfect.”

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Posted 5 years ago

“This was unfortunately the worst customer support experience I've ever had. Electric Fireplaces Plus made a mistake with shipping too many tables and I had to reject the delivery because I didn't have any space to handle the 400 lb pallet they accidentally sent. The customer support agent who spoke to me was hostile, aggressive, angry, insulting, and unreasonable in yelling at me about it. I couldn't understand why he reacted in such a hostile way when their company was the one that made the mistake & I can't help that I don't have space to store their mistakenly sent pallet. I ordered the same item from another company and they were wonderful in working with me on the delivery. In addition, they still haven't refunded me for the returned table.”

Helpful Report

Posted 5 years ago

“We purchased the Dimplex Revillusion and we couldn't be happier. We knew we didn't want to go gas fireplace bc of the costs. But it was difficult knowing where to start with the electric options. Tyler was an amazing help! Made a very daunting purchase very simple and easy. He explained everything that I asked, every time I had questions. And when I was finally ready to purchase, he helped get me the best price out there and just made the whole transaction quick and painless. Thank you Tyler!”

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Posted 5 years ago

“After many months of online research, we purchased a Revillusion 30" fireplace with weathered concrete. My wife couldn't be more satisfied. Looks great and the company was easy to deal with.”

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Posted 5 years ago

“I love it! It is a surprise for my family when they come for Xmas!”

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Posted 5 years ago

“I placed an order but the shipping company (yrc) lost the package. Tyler followed up and did everything possible to find the package and expedite delivery!”

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Posted 5 years ago

Electric Fireplaces Plus is rated 4.7 based on 163 reviews