Electric Fireplaces Plus Reviews

Name: Electric Fireplaces Plus
Address: PO Box 49857, ATHENS, Georgia
Rating: 4.74

4.7 Rating 190 Reviews

95 %

of reviewers recommend Electric Fireplaces Plus

4.7

Based on 190 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Electric Fireplaces Plus:

At Electric Fireplaces Plus we are passionate about connecting our customers with the electric fireplace, fire pit, or outdoor furniture that will transform your living space. Your total satisfaction is our number one priority!

The rapid pace of technological advancements has allowed the use of ventless fireplaces anywhere in or outside of our homes. Electric Fireplaces Plus began with one goal in mind, to be your number one source for the electric fireplace you desire. With our Best Price Guarantee, we will match any price you find online!

Furthermore, online shopping is increasing in popularity every day, we have leveraged an online only store presence to pass on the savings of our low operating costs to our customers. This allows us to offer the Best Prices on electric fireplaces on the internet.

We strongly believe in providing you, our customer, with an enjoyable online shopping experience. We are based in Athens, GA and have partnered with warehouses all over the country to provide Fast and Free shipping. We have exclusive partnerships with the best brands in the industry.

Electric Fireplaces Plus would love to help you pick out the exact product you are searching for, we have friendly customer support available on live chat, or by phone Monday through Friday, 9 AM - 5 PM Eastern Time. Don’t hesitate to give us a call!

Phone:: 1-800-974-4876

Email: support@electricfireplacesplus.com

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Electric Fireplaces Plus 5 star review on 15th July 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the second fireplace we have purchased from Electric Fireplace Plus. The Napoleon Fireplaces are fantastic. My only complaint was we had three logs that were damaged. I called and got a third party representative who couldn’t have been more rude. She refused to put me through to anyone connected with the company. She said if it was not for an order they would not take the call. I said I wanted to talk to someone from the company and she refused to contact anyone. She said all inquiries had to be done online. I said I still would line to talk to at least sales. She said we were getting nowhere and hung up. I called back and they refused to take my call. Not sure I will ever order again because of their third party rep. T”

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Posted 1 year ago

“Everything worked out Great. The Unit I purchased is Excellent !!”

Electric Fireplaces Plus 5 star review on 16th August 2022

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Posted 2 years ago

“We bought this to use for our fireplace in our new addition we built. We didn't want a gas or woodburning due to safety, but wanted a classic cozy look. This was perfect, heats our room and looks amazing!”

Electric Fireplaces Plus 5 star review on 10th December 2021

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Posted 3 years ago

“We couldn’t be happier. Fireplace was shipped promptly, came packaged very well. Talked to customer service about the back ordered doors for the fireplace and they were extremely helpful and friendly. We have recommended them to family and friends!”

Electric Fireplaces Plus 5 star review on 21st November 2021

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Posted 3 years ago

“Needed a non-heat fire in a wood burning fireplace for the Florida west coast. The heat option is great for the two days a winter we might need it. Had the 42” electric installed by a contractor who ran the hardwire behind the base molding. Works great. Only wish the fire was more “roaring” for such a large opening.”

Electric Fireplaces Plus 5 star review on 18th November 2021

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Posted 3 years ago

“Greta product. We are very pleased.!”

Electric Fireplaces Plus 5 star review on 8th November 2021

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Posted 3 years ago

“We love this little fireplace insert. We used it for our camper remodel and I really like how the heat blows straight forward (and not to the sides) which is exactly what our small narrow space requires. The fireplace is also beautiful and very cozy. I only wish it had a thermostat. But really very very nice and I can’t complain a bit.”

Electric Fireplaces Plus 5 star review on 5th November 2021

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Posted 3 years ago

“We are on fireplace #2 and hope the second one turns out as good as the first!”

Electric Fireplaces Plus 5 star review on 4th November 2021

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Posted 3 years ago

“We had an incident with our gas fireplace/stove and decided to convert it to an electric fireplace. We purchased the Dimplex Revillusion® 20" Electric Fireplace Log Set and the Dimplex Revillusion 20" Ashmat. I had to make some internal alterations to the stove to allow it to fit. In addition I had to cut down the reflective plexiglas panel and modify the Log Set legs to allow it to fit properly. The finished product exceeded my expectations. We are very happy. It has a very realistic look and feel that we wanted. I found that I could also still use the heater option so we now have it all in a much safer installation.”

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Posted 3 years ago

“We’ve had fireplaces in all of our homes. I was reluctant to consider an electric fireplace. We agreed to purchase one for our downsized home. WE ABSOLUTELY LOVE IT. It is very attractive and and it comfortably heats our living room. One of the best decisions for our home we have ever made.”

Electric Fireplaces Plus 5 star review on 3rd November 2021

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Posted 3 years ago

“I love our fireplace and would recommend this site for your fireplace needs. Friendly customer service and quick delivery. The fireplace complements our living space and gives a cozy atmosphere. Also, we saved so much money ordering and installing ourselves compared to other sites or hiring a contractor.”

Electric Fireplaces Plus 5 star review on 2nd November 2021

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Posted 3 years ago

“We love our new electric fireplace. It is beautiful and produces real warmth in our living room. It could not have been easier to install: you just plug it in, insert the plexiglass in the grooves, and connect the cinder attachment. It is easy to operate with remote control. It cost us about one-tenth what a gas fireplace would have cost and does not require venting, meaning we do not have to pin the flue open and bring cold air into the house. It was delivered just four days after we orderered it. We give it our highest recommendation!”

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Posted 3 years ago

“Beautiful fireplace insert and very realistic looking fire. After reading reviews we used a black sharpie around the edge of the plastic flame panel to make it blend in and it worked! Also placed an echo dot inside the fireplace grate so we can ask Alexa to”play crackling fire sound”. Easy set up since we have an electric outlet inside our fireplace.”

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Posted 3 years ago

“The color is as expected and it was easy to assemble. The flame size is perfect, keeps my wife warm and that’s a win. We’ve has a couple enjoyable evenings sitting out by the lake. See swans in the background!”

Electric Fireplaces Plus 4 star review on 28th October 2021

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Posted 3 years ago

“One of the best place to buy fireplaces with fast and superior customer service. We bought a Dimplex XLF60 electric fireplace and are very happy with the purchase so far. Item came well packaged and as described. Happy customer!”

Electric Fireplaces Plus 5 star review on 28th October 2021

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Posted 3 years ago

“Hi, one of the easiest sites to use and order from. I called on a Monday afternoon and placed a fireplace order on Tuesday I received a message that the order would be delivered on Wednesday, so really two days and I had my fireplace, the specs I was given made it easy too build my framework.”

Electric Fireplaces Plus 5 star review on 27th October 2021

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Posted 3 years ago

“Fireplace arrived quickly and was exactly as described. I was also able to get the fireplace for the best price I could find online.”

Electric Fireplaces Plus 5 star review on 26th October 2021

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Posted 3 years ago

“It was a great experience working with Electric fireplaces plus. It’s a great unit.”

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Posted 3 years ago

“Shipping was fast, fireplace looks amazing, even better than we expected.”

Electric Fireplaces Plus 5 star review on 17th October 2021

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Posted 3 years ago

“After much research I decided on the Dimplex Revillusion. The most important reason was the effects it produces, very realistic... fools most people. I like the fact that you can change the "mood" by changing the background color or intensity. Price, reliability, and customer service were also major points of concern. They don't need to pay for positive feedback, I would have given it anyway”

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Posted 3 years ago

Electric Fireplaces Plus is rated 4.7 based on 190 reviews