“I recently purchased four Joyetech products. Three of them were the exceed D19 starter kits. One of the kits came with an extremely weak battery, brand new, right out of the box. When I reached out to customer service to try and replace the weak battery, they came up with multiple reasons why they were not going to cover it. I provided information to argue those reasons with them and they came up with other reasons why they would not cover it, which again, I provided more information and they instead offered me a five dollar credit towards my next purchase. Really?! I just spent $80 + and this is how your willing to resolve my issue?! This was my first time using Element Vape and consequently, due to their own actions, it was also my last! I will not be a repeat customer of this business! So buyers, beware! If you have a problem with a product that you buy from element Vape, they will not help you to resolve the problem.”
“First time ordering online and it was a disaster. Ordered the Smok alike kit, they sent me a cheaper version than what I ordered. Customer service is short at best, definitely not about making a customer happy or making right of their wrongs. Did end up getting refund approved but also lost my shipping costs which is ridiculous seeing as it was their screw up. Will NEVER order from this company again! Spend the few extra few bucks and go to your local vape shop!!!!”
“Ripped off twice on 2 defective devices .I got the choice of store credit or refund minus $8 shipping. I wanted the Eleaf istick mini 10v mod for 17.99 and took the store credit and $8 loss thinking what are the odds of getting another bad one and I orderd a different color. Answer 100% defective. 2 of the same devices that don't fire isn't a coincidence. Now I'm out $16 in shipping. The hassle. 2 trips to the post office and I got nothing but a email that told me Element Vape isn't responsible for defective products from other companies. All they sell is products from other companies so who is responsible Element Vape?? I didn't purchase the 2 p.o.s from Eleaf .Its your company selling defective products and not making good is bad business and from what I been seeing you wont be around long. I see you been bad on the BBB website .I'm going there also. I never been ripped off like this by any other company. They need looked into by more than the BBB.”
“They shipped defective product. Then treated me like is was trying to scam them or something for the return. I WAS a long term customer but not anymore. I WILL NEVER DO BUSINESS with Element Vape again. Adios...”
“Terrible customer service, lies about shipping, forces you to pay for priority shipping and they don't even ship priority, shipping takes over a week to arrive for """priority shipping""" that you are forced to pay for.”
“Do not buy from these people! I bought a vape kit from them and it didn't work. I tried sending it back, but they refuse to send me a working product and refuse to refund me my money after I spent $150 and their customer service is terrible. I have been dealing with this for a month now.”
“Do not buy from these people! I bought a vape kit from them and it didn't work. I tried to send it back, but they refuse to send me a working product or refund me my money after I spent $150. Their customer service is terrible. I have been dealing with this for a month now.”
“I have ordered from this place two times, and both times have had the incorrect item delivered to me. Their "customer service" department is a joke, and getting the item replaced or the issue corrected is such a drawn out, miserable process, that it's not even worth it. Instead of presenting a solution that makes sense for their business and for their customer, they refuse to accept responsibility and make the situation right. The first order that was wrong, I get it, we're all human. I didn't even let the company know (my fault), but two orders in a row??? Makes you question their inventory, their processes, and their leadership.”
“Well their customer service is pretty spot on they’re quick to respond... but I got denied my purchase because they can’t possibly believe I’m 22 I sent a picture of my id by itself and a picture of me holding it... as they specified but they denied my purchase... I’ll leave a picture of what they asked for but I’m blurring everything but my date of birth and my name...”
“Element Vape has been my go to for the last 6-7 months. Mods, tanks and some juice. Had a recent order where I just ordered one Vaperesso Gen S mod. It came with a loose 510 plate. Their policy on returns is AWFUL. Cannot trust this company to do the right thing when a faulty product is sent out to the customer.
I requested a swap of devices since it was broken from the minute I opened it. Nope, they had me go through the ringer of PROVING it was broken.Once they were satisfied with the proof, they sent a paid label to ship it back. Awesome that's what you should do.
Here's where they messed up and lost a customer for good. I ordered another one from them thinking they will refund the entire amount of the previous order. That's not what happened. They took the $8.00 shipping right off the top and basically gave me the finger. I got the new mod and it works great.... BUT it cost me $16.00 to get less than a 1lb item to me.
Their customer service will just script you when you have a true issue and drop all correspondence once you bring up how BAD their return policy is on shipping. Toss away a customer over $8.00!!!! Vape Royalty, Vape Wild, Giant Vapes and MVS are all MUCH better options. Stay away! Especially for hardware.
YOU EAT THE LOSS AND NOT THEM.”
“They do not actually listen to your complaints, I tell them I threw away the defective goods and want them to change a misleading picture on the website. They send me an email on how to return defective goods. I have been a customer here for many years, for them to not even READ a COMPLAINT from LOYAL CUSTOMER. They can seriously do without this customers business. Thanks.”
“I usually use this website to buy anything vape related but now that they can't even tell you what is out of stock fast enough they shipped an out of stock item then refunded it wasted 2 weeks for me to have to wait for that money”
“Ordered Vape juice from Element. Item got lost through USPS system. I emailed Element and they told me to contact USPS. I did and was told it was on the way. 2 weeks past the due delivery date, still no items. I contacted Element again and their response was TO CONTACT USPS. I then told them I wanted either a refund or replacement and they responded by saying they would get in touch with USPS. 2 WEEKS late and they NOW say they are going to contact USPS?
I told them that I put in a dispute with my credit card company to get a refund and Element responded: "As you have confirmed a dispute has been filed with your card issuer, no further action is required. Have a great day."
Rather than give me a refund, they would rather have the customer go through their credit card company and file a report.
If customer service matters to you, STAY AWAY FROM ELEMENT VAPE”
“I have been a loyal customer for some time and spend a great deal of money here purchasing items for myself, my husband and my mother. I recently ordered more coils (which I have done many times). I received a packing slip listing the correct coils but the coils enclosed were wrong. I contacted them and was told I needed to request a return, fill out the RMA form on my own, provide my own packaging and return the incorrect items before they would send the correct ones. They never even apologized for their mistake, only for the "inconvenience", and ignored the part of my email that said I would be taking my business elsewhere. So basically I waited over a week and eventually ran out of coils, and had to order them from somewhere else (though they were $2 less per box, so that was a win). Given the fact that their prices are significantly higher than most places, you would think they would make up for it in customer service. Unfortunately it is severely lacking. There is no telephone number to call, you can only email them, and their email responses are clearly scripted. So disappointed. I didn't want a discount or anything free, I just wanted the coils I ordered. Instead I was treated like it was my mistake and they were very concerned that I would keep the incorrect coils they sent, which I have no use for!”
“Poor customer service and high prices. Sent a picture of my driver’s license to verify age and was told that wasn’t enough. Glad it didn’t work out with these clowns, better prices and people that actually want to earn your business. They don’t have a phone number which is very concerning”
“I’ve ordered several Mods and juice from Element Vape. I am ready to buy 2 more kits. On my last order I ordered the wrong size batteries. I contacted them about a month ago I’m an attempt to swap them for smaller ones when I ordered 2 more kits. A week went by, no response. To this very moment I’ve yet to hear anything from them. They are Very helpful and have great customer service UNLESS you have something to swap or return, then you seem to be on your own. Well that doesn’t really work for me. I believe customer service is a big selling point of any business and this one doesn’t seem to care much after they get your money. I guess return business isn’t a big goal. I guess I will absorb the cost of these 4 batteries and take my business elsewhere. Very disappointing...”
“I wanted to like this place
I wanted to like this place. I ordered 3 box mods. One was DOA. They ask for a video of the DOA device and drag out the exchange policy.
If you buy something broken you won't be able to rerun it Beware.”
“I wanted to like this place
I wanted to like this place. I ordered 3 box mods. One was DOA. They ask for a video of the DOA device and drag out the exchange policy.
If you buy something broken you won't be able to rerun it Beware.”
