“I ordered a prince stick from Element Vape and received last night when I returned home from work. Have not used the device at all because every time I put liquid into the tank it just leaks out. I just received it yesterday and still using my old one. Any other store that I have dealt with in the past replaces defective devices that they sell but they will not do anything. I don't particularly care about the return policy because there is no way that you can determine if the device is defective or not by not opening it. That just makes no sense at all. I asked for at least a replacement tank and they will not send me one. I will never order from them again due to this. I have wasted liquid, another coil and tried to change the seals and still continues to leak. The response I received was that all tanks leak a little bit. This isn't the case with this one as it just empties the thing out completely. I know tanks leak a little. I have one that does so and it is hard to prevent that but for a tank to completely empty out once it is full is an issue with the tank. The glass is not broken and is in perfectly good shape. I feel like regardless if it is there device or not they should honor the sale and try to help their customers out but do not do anything but provide you a link of their policies that don't make any sense at all because you would never know a device to be defective unless you actually open up the device.”
“Sent incorrect coils AND missing an item from order. Contacted them to correct and have to jump through hoops to get it corrected. Do not reccommend!”
“Both tanks arrived with the replacement glass removed and missing. When I contacted Element their customer service stated they are not responsible for their products, and offered me a $5 store credit for $50 of tanks missing parts. I highly recommend not doing business with this company, refusing any responsibility for what you sell is an insane business practice. There are so, so many better retailers to go with.”
“Sold me 2 and mini sticks in a row. Cost me $16 in shipping and 2 trips to the post office. Do not buy from them .I got a store refund for $17.99 they can keep. I'm not losing another $8 in shipping for a $18 p.o.s .They don't stand by their products .They told me they aren't responsible for other companies they buy from!!!! Then who is ?????? They removed the Eleaf 10w mini p.o.s from their site along with my review so here I am.”
“Just a terrible experience with customer service today. Ive been spending 100+ a month for about a year with this company. I was treated like I didnt matter to them and it hurt. I regret turning my followers and friends onto this company. I dont care what response they put under this review because I wouldnt buy from them ever again even if they paid me. Beware”
“Purchased a relatively expensive vaporizer however company shipped the incorrect vaporizer. After a lengthy process company waited to receive their incorrect equipment before shipping the correct vaporizer. Company took my monies easy enough but would not trust sending me the purchased equipment until receiving their mistake. Entire process took a multiple weeks. Would not recommend”
“Sold me 2 back to back defective Eleaf istick 10v mini mod.Lost $16 in shipping plus 2 trips to the post office to return the $17:99 junk.I took the store credit instead of the refund the 1st bad one and once I got the 2nd bad one I lost the choice of refund since I took store credit the 1st time ?? Now I am not sure if I should take my losses at $34 or take the very good chance of getting another p.o.s and lose another $8 in shipping. They don't back their junk they sell”
“Used them for almost 2 years with no issues. My last order was missing an item. They will ask you to send pics of everything that was in your order when you received it and the packing slip. After you do that, they will send you a survey that asks you the same 5 questions over and over. No matter how many times you fill in the info, You will never complete the form. It is a scam. Their customer service is no help either. Do business with this shady company at your own risk.”
“Placed an order for juice. They created the shipping label but it still hasn't been shipped. Its been a week now. They wanna use covid as an excuse. Just put the package in the mail! I'll never order from them again”
“A return for a faulty product is very lengthy and they do not return the shipping cost or offer a replacement instead of a return. You will need to pay shipping again, and its expensive from them.”
“I recently purchased four Joyetech products. Three of them were the exceed D19 starter kits. One of the kits came with an extremely weak battery, brand new, right out of the box. When I reached out to customer service to try and replace the weak battery, they came up with multiple reasons why they were not going to cover it. I provided information to argue those reasons with them and they came up with other reasons why they would not cover it, which again, I provided more information and they instead offered me a five dollar credit towards my next purchase. Really?! I just spent $80 + and this is how your willing to resolve my issue?! This was my first time using Element Vape and consequently, due to their own actions, it was also my last! I will not be a repeat customer of this business! So buyers, beware! If you have a problem with a product that you buy from element Vape, they will not help you to resolve the problem.”
“First time ordering online and it was a disaster. Ordered the Smok alike kit, they sent me a cheaper version than what I ordered. Customer service is short at best, definitely not about making a customer happy or making right of their wrongs. Did end up getting refund approved but also lost my shipping costs which is ridiculous seeing as it was their screw up. Will NEVER order from this company again! Spend the few extra few bucks and go to your local vape shop!!!!”
“Ripped off twice on 2 defective devices .I got the choice of store credit or refund minus $8 shipping. I wanted the Eleaf istick mini 10v mod for 17.99 and took the store credit and $8 loss thinking what are the odds of getting another bad one and I orderd a different color. Answer 100% defective. 2 of the same devices that don't fire isn't a coincidence. Now I'm out $16 in shipping. The hassle. 2 trips to the post office and I got nothing but a email that told me Element Vape isn't responsible for defective products from other companies. All they sell is products from other companies so who is responsible Element Vape?? I didn't purchase the 2 p.o.s from Eleaf .Its your company selling defective products and not making good is bad business and from what I been seeing you wont be around long. I see you been bad on the BBB website .I'm going there also. I never been ripped off like this by any other company. They need looked into by more than the BBB.”
“They shipped defective product. Then treated me like is was trying to scam them or something for the return. I WAS a long term customer but not anymore. I WILL NEVER DO BUSINESS with Element Vape again. Adios...”
“Terrible customer service, lies about shipping, forces you to pay for priority shipping and they don't even ship priority, shipping takes over a week to arrive for """priority shipping""" that you are forced to pay for.”
“Do not buy from these people! I bought a vape kit from them and it didn't work. I tried sending it back, but they refuse to send me a working product and refuse to refund me my money after I spent $150 and their customer service is terrible. I have been dealing with this for a month now.”
“Do not buy from these people! I bought a vape kit from them and it didn't work. I tried to send it back, but they refuse to send me a working product or refund me my money after I spent $150. Their customer service is terrible. I have been dealing with this for a month now.”
