“i use to like this website untill they forgot to include one item out of 20 items that i ordered . i thought it wasnt a big deal 20 $ items should be an issue . i contacted customer service which they replied with you received your package . and that was it . worst customer service ever . i send afew email after still nothing . wont order from them again i spent close to 1000 $ with them never complained . they lost a customer over 20$ . shitty shitty customer service”
“If I could give negative stars I would! By far the worst customer service EVER! NO help what so ever! Just left me Hanging!! DON'T WASTE YOUR MONEY!!!”
“Ordered a Smok Nord from HALO last week- and loved it, so I wanted another and was going to try to save more on my second one. Ordered from ELEMENT VAPES and when it came in- the BOTTOM/Largest / Long section was defective- it was made with too large of an opening to securely hold the Pod. I tried my Pod from my other I bought from Halo and same problem- so it was the bottom section. I contacted them within 24 hours, they requested a video of it sent Google Drive. I downloaded Google Drive and sent it- CLEARLY showing how it falls out easily.
Their BS RESPONSE was “...Unfortunately, replacement pods are not covered under our limited warranty as it is considered a “NON RETURNABLE” item. We apologize for any inconvenience and appreciate your understanding....”
This is BS, as my video clearly showed the problem AND before they even said that- I told them I had tried the apps from my Halo Nord and it did the same thing- so it WAS NOT THE POD. Of course SAYING it was the Pod gave them an “out” to not pay!! My FIRST AND LAST ORDER from this CROOKED COMPANY!! So to Save $10, I spent $20 for an UNUSABLE ITEM!! DO NOT SPEND YOUR MONEY HERE!! I’m thinking these may be Chinese knock-offs for them to be priced so much lower, anyway. Sometimes saving a few bucks isn’t worth it. I prefer to do business with a REPUTABLE Company- and this one DEFINITELY IS NOT!! Buyer Beware!!”
“Batterys are duds, no refunds buyer beware
Ordered 2 Sony VTC5 batteries. They arrived non-functional, unrecognized by any mod or battery charger.
Reached out to customer service and was told they were not covered under warranty so there is nothing they can do.”
“I've bought from this company many times. Received a defective item yesterday and their customer service absolutely stinks! Highly recommend not dealing with people like this.”
“This company advertises products & when you place your order they can’t fulfill it. Why advertise when you can’t fulfill your customers request. I honestly, did not want a refund. Offered to change my order so it can be fulfilled and even if it was 3 dollars more they refused to fulfilled it due to the fact it was more. No sense of customer service. I have been purchasing from them for the past year. Although, there’s many companies have the sense of keeping their customers happy although this company does not. Think twice before ordering because if they don’t have it then you would have to wait another 3 to 5 business days for your refund. The transactions go out quicker then the refund comes in.”
“Worst customer service I've ever seen! Flat out fraudulent!
First of all, I bought five items & three were defective! Not only did they demand videos to prove my claims, ( in 54 years I've never had a company do this to me! WTF?) then they only honored the warranty on one!
Furthermore, one was a battery that was clearly 100% defective, and they told me they don't warranty batteries. It would have been nice had they told you that on their website!
Even worse... The tops on BOTH falcon king tanks I bought were defective and wouldn't open right. The crazy part is that they approved the return on the first tank, but denied the return on the second tank, and the second tank was even WORSE then the first one!
Now I know why they use a PO box and don't accept phone calls!
Element Vape is the worst company I've ever dealt with!
Going back to MVS.com!”
“This company is absolutely awful. I purchased a faulty device and they asked me to send a video showing why did not work. I did everything that was asked for my part. They gave me the run-around for a minute and at the end had the audacity to tell me that they can't take used products. How is it a used product if it never worked you made me so you a video how it didn't work is that what you consider used. So they denied my refund and kept my money there are so many other Vape companies please do not waste your money on time with these people not to mention it's taking over a month to get that final answer from them. They will keep your money and send you shity devices do not use this company please listen to me.”
“They need to leave better instructions when ordering. I was Waiting for my order for 2 weeks and apparently they canceled it without even telling me.”
“I ordered a Geek Vape Aegis. The tank would not screw into the mod. I sent two photos. They said I need a video, so I sent a video and double checked to make sure it loaded, which it did. They wrote back saying it never loaded. It did. My friend confirmed it when I sent it to her. I'm done doing business with them. $ down the drain......”
“Purchased a vape pen along with coils. The coils received were damaged. Although the coils shipped were damaged, they refuse to replace them. They offered a $5 store credit. So I’m supposed to to pay the difference in addition to shipping cost for an item they sold me that is defective.This company is a scam. Buyers beware!!! You’ve been warned!”
“Purchased a couple e-juices and one was broken. Since I did not open the second bottle until the first bottle was finished, I did not know it was broken and all the juice would spill out every time I tried to refill. Customer service was super rude and stated that it went past the 30 day purchase date they would not exchange it. I thought it was pretty unreasonable considering they sent me a broken product and I had no idea until I opened it. Plus they were so rude and kept emailing me the same message over and over again.”
“Sent me a broken juice bottle and and a pakeage of opened coils then told me they could only give me 15 and proceed to tell me that only one coil was damaged from the broken juice bottle absolutely awful customer service very condescending never order from this site I gave them multiple chances to fix my problem and they would only accept half of my issue”
“Horrible! My Aspire tank came in the mail completely broken and I emailed them about it. They requested pictures to which I sent them and have yet to hear back from them for over 5 days. Unacceptable!!! I paid you and paid shipping which took over a week to get, now you are ignoring me? I should have just bought my stop from either Iron Vapin or VesaVape, at least they answered me in a timely manner.”
“Never even got my product. Shipping label was made but it never shipped. Been almost a month. Emailed multiple times and no response. Doing a charge back. Not a reputable business.”
“This website is trash
This website is trash! Ordered Artery pal 2 coils straight from THEIR scroll down menu for the replacement cores/coils for the artery pal 2, they sent me ones that didn’t fit, and say that they cannot exchange them for ones that do... what kind of customer satisfaction is that?
IT WAS ON YOUR MENU AS A REPLACEMENT SO HOW ARE WE SUPPOSED TO KNOW THEY WOULDNT FIT?!?
Then they offer me $5 credit?!? You expect me to dish out the difference and pay for shipping again for a mistake you guys made...?”
