“It is always depressing to see a company you have done business with for years let down the customer so thoroughly. I placed an order with Element Vape, had 1/3rd of the order magically canceled due to "out of stock" (website still shows items as well as variations of that item in stock). I reached out to Element and received a cut and paste message directing me to their "anything goes" policy. Normally, this would not be a big deal but recently they began charging a $7.00 fee for "signature service". (Same service you receive for $1.00 from competitors) If you are unhappy with not receiving your full order, your only recourse is to return your entire order (which they make you jump through a bunch of hoops over), pay for shipping out of your pocket (which they will not reimburse), and they still keep the $7.00 signature fee. With so many alternative suppliers available, I would NOT recommend Element Vape in any situation.”
“If your order can’t be shipped through USPS or another verified carrier such as FedEx or UPS, then DO NOT ORDER. Element Vape uses a third party carrier (DeliverOL) that is well known to make ghost deliveries. My order took over 6 weeks to arrive. My mom’s order has been “lost” for over 8 weeks. No response from DeliverOL and “not our problem” from Element Vape. Seems like they know who’s in their bed but don’t want to open their eyes to the scam delivery service….Not sure how this delivery company is still in business. My experience with Element Vape has always been positive until they started using DeliverOL. Now, I will look somewhere else to find my vaping supplies.”
“The delivery service they have doesn't actually deliver. I don't know what else to say. 45 days, no package. I could have walked there. I can't order again with this company after that sadly. After PACT act shipping the product isn't guaranteed from this company.”
“Zero Stars. Time to get our money back folks. Class Action lawsuit. Element Vape is in violation of the Federal Trade Commission’s 30-Day Law. The parent company is Thesy LLC run by Kenny (Vihn) Sy, dba Element Vape. Phone number is 626-283-8200. Headquartered at 10620 Hickson St. El Monte, CA 91731. Thesy LLC runs multiple smoke shops under various other names all doing doing in Los Angeles County, mostly in El Monte and Rosemead California. Revenue estimated at 3.29 million with 45 employees across its locations:
Element Vape
Royal Cigarettes
Jungle Vape n Smoke
My OG Tabacco, Inc.
Best Smoke Shop
They are working hand in hand with Route Shipping and GLS (General Logistics Systems).
None of these businesses knows where my package is and none are accepting responsibility or accountability. Paid for the shipping protection that they say is optional but was forced to accept to even order.
Option for credit card purchases include filing a Credit Card Dispute letter with card company.”
“I’m so frustrated. I’ve been trying to get a $288 purchase from Element Vape since DECEMBER 2021! There’s not a phone number to speak to a person. It’s shady and you’ve stolen from me. I even purchased the route protection. I filed a claim and was denied. I work from home! No one tried to deliver! I own my own business and if I ever did this to a customer I’d be out of business. Shame on you. Give me a refund or send my package!”
“Zero stars if possible.
TLDR: awful company with no Customer Service. Their management needs to go and your online webshop should be shut down and or changed to local pick up ONLY.
Ordered Feb 03 2022
It is now March 26 2022.
Emailed EV March 7th and was told I'm SOL and need to email the shipping company and or file a claim...
I email DeliverOL and they don't get back to me till 16th telling me to just use the link from Element Vape to track my package... It hasn't moved since it shipped...
So decide to file a claim with Route and guess what? They reject my claim because its out of the 30day window...
Great, I hope you enjoy your shop running into the ground.”
“Ordered an obilisk 60 took over two weeks to get. Was thinking about ordering a 5 pack of coils . Over 30 dollars the price is marked at 11$ . I know shipping isn't free but a 19$ markup come on.”
“Over a month and nothing .. Tracking is a joke..Tried contacting them. Nothing.. Messaged them.finally could a response. They requested screen shots of order, tracking and email address... Then I was blocked.. can't rate delivery it is still MIA.”
“I placed my order on Feb. 28 and received it March 19th. The shipping said it would take up to 20 business days so I can’t really complain about anything. Shipping was slow, but I knew that in advance. The worst part is the shipping service which isn’t necessarily elements fault. Certain states are destroying these businesses by not letting them use usps. They in turn have to use shipping companies like deliverol. Element vape did everything they could in their power to get the product to me. Thank you!”
“aw man wish i'd read these reviews before i wasted my money!!!
it's been a month since i ordered; like others, they gladly took my money. contacted them 3 separate times to try and track my order but no. bad/no tracking info. i had to PAY for route and they refunded my order, LESS OVER $20 IN SHIPPING!!!
what a ripoff! the CUSTOMER pays for shipping a package that was never received and NOBODY knows where it is???
no. just no. STAY AWAY!”
“Ordered an item (vape mod) that arrived faulty, the store will not honor their return policy or exchange the item. They claim I had it past warranty, which it is not. They counted the day it was sold not shipped and picked up. Even so, the item is defective and eligible for return. I am a repeat customer and this is my first return, I did not realize they would not honor their policies or attempt to find a suitable resolution as long as they get paid, they do not care at all about their business practices or customers. I will be looking for a new business that are not scam artists.
Also, their pick up locations are far and inconvenient, they expect their customer to be able to pick it up the same day as the warranty begins when purchased.”
“Complete garbage! If you want to chuck your money into a blackhole for a month and receive what you didn't order a month or more later, then use Element Vape. If you need customer service, go to Lowes find a plank of wood and deal with that....the results will be the same”
“My order was placed on 2/8/22 and said it shipped on the 10th of Feb. the cost was $82.20 which they gladly took but not received my order and I wish I had looked up the reviews before I started to use their service. My order was supposed to be picked up by a company called Deliverol. I tried to get in contact with them also and of course no one to talk to. Buyers beware. Your better off buying from a walk-in vape store than dealing with this online vape store.”
“I ordered a mod on Jan 28th. On the 29th I reviewed shipping confirmation. On February 2nd it says pickup complete in CA. Now it's the 3rd of March and it still don't say anything different on the tracking. What a scam.”
“ordered on 2/7/22 it's now 3/1/22. They replied by email wait untill 3/7/22 then we will go from there. My package has sat in Peachtree Corners GA since 2/17/22 and also, Unfortunately, Route will be unable to approve your claim due to the lack of available tracking information. They are also blaming "Extreme weather conditions"”
“Do not order if it has to be shipped you would do better ordering something from China. element vape has the worst shipping I've encountered in years of buying on the internet... Shop locally do not get element vape shipped unless you like waiting a month”
