“Kwane at the Toronto airport was very personable and shared how he was familiar with where we live. He talked about what a great company enterprise was to work for allowing him to experience different cities in Canada. Kwane had an infectious smile which made our day of having flights canceled so much lighter”
“Emily, at the North Frederick Ave Branch was so very helpful, and professional. She did everything to expedite my situation and she was kind and sincere, we need more people like Emily.”
“@DFW airport area. 7.3.24 8pm.
I reserved a premium sports car.
I am a member for 14 years.
A new employee approached me and told me I can't have any of the premium sports card.
I'm sure he was new.
I didn't want to argue with Jim so I just took what he said I reserved
A blue jeep.
I get to the last check point and a very nice person fixed my problem.
Her name is Bri.
She told me I reserved the premium sports cars and I had my CC info and ID.
She ask for someone to bring me the correct car..She apologized to me and I was on my.
Malcolm Gill
Thanks”
“We reserved a luxury SUV from the Mattapan office 6 weeks in advance.
We went to pick up the vehicle on my scheduled date, only to be told they couldn't find a luxury SUV. Guess what? They gave us a 7 passenger van. Yes...a van!!!!
Talk about an insult! We felt that the customer service was not helpful with our needs. They told us that they would check around for another luxury SUV. We honestly don't feel like they did.
So, we had to take it upon ourselves to contact the Boston Logan Airport Enterprise. Bam!!! We got one! Let me tell you, we had a gentleman named MICHAELW. BARRETT. He was so understanding and extremely professional compared to my earlier experience with the Mattapan, MA office. What a difference! Mr. Barrett truly exemplified customer service. He went above and beyond.
We definitely give him a 10+++. Mr. MICHAEL W. BARRETT, We thank you!
Harold F.
Pam L.”
“After having issues with my rental the girl Sam britney were awesome the refunded me 3 days rental! Thanks for the compensation đź‘Ť I highly recommend this rental place in fall river ma 👌🏻”
“Rachel Jones with the Vacaville ca branch is awesome! She made my car rental experience very satisfying, I had an issue with a horrible car smell when I rented the car and we couldn’t find the cause of it, later on during my trip I found the issue and told her about it when I came back and she made it right with my rental, she is a great person to deal with and I will definitely be back to rent from her location again.
Thanks,
Rich”
“The Enterprise location on 101 street & 106 avenue in Edmonton is Awesome! They are friendly and very helpful; always ready to answer a customer's questions.”
“Kayte M in Stillwater and David Cossyleon in KCMO provided us with great communication and excellent service. Their prices were good and the car was superb. We traveled over 300 miles on just over 1/2 tank of gas. Both the rental and the drop-off process were made easy. Thank you!”
“Adrian Alcantar and staff at Enterprise Folsom Ca location was exceptional. Adrian went above and beyond , exceptional customer service. Thanks Adrian!!!”
“I had a pleasant experience with Enterprise!! I have to recognize De’janee Hudlin on her wonderful customer services in San Antonio! I was impressed on her ability to multitask with so many customers in the office. The whole time she was very professional and with a smile on her face!!”
“I went to Enterprise as I usually do for a rental & had an awful experience until the manager Kyla was informed there was a problem. She addressed the issue & my concern.
I had to rent another vehicle (as I usually do-I travel a lot in a year ) she mad sure my vehicle was up to par & she also had her assistant Anais make sure I was seen in fashionable time, Anais made sure my car was ready cleaned & running well due to the prior situation.
They made time to answer any questions I had & I didn’t have to wait a very long time!
These ladies really wanted to make sure I didn’t have another issue . I was glad they took care of the prior issue, & made my current experience great. When I need a vehicle I won’t deal with anyone except for KYLA or ANAIS!
Thanks ladies for caring.”
“Kristian was amazing! He was so friendly and knowledgeable about his car selection. We got the perfect car for our trip! I want to give KRISTIAN a shout out, thank u for ur help. 🤟”
“Gabe is an individual that I watched on more than 1 occasion go out of his way to make sure things were set in stone & understood with customers. He was quick but very professional. Not many people can multi-task as smoothly as he does things while maintaining a smile while he does it. Very Impressed with his caring for he customers. We need more like him to coach others to be excellent employees like GABE! (Burleson, TX location)”
“I was sent to Enterprise by another insurance company after being rear ended. We had a mini vacation planned for my family of 6 which all fit in the car I normally drive. At Enterprise I was told the insurance only approved a smaller vehicle that would not seat 6. It was not at all comparable to the Denali I was driving.I felt that nothing that week was going my way and just kept getting worse. After explaining this and the situation to Matt located at the branch on Southwestern blvd location he was just amazing! He completely understood my frustration and sympathized. He quickly started searching for a vehicle that could seat my family of 6 and was comparable. I thought there would be an additional charge and I would have to fight with the insurance company but he took care of EVERYTHING! Even with these issues he found me another vehicle in about 10 minutes and had me on my way in another 10 minutes. When my boyfriend and I dropped the vehicle off even though he was with another customer. He politely excused himself just to come over and ask how everything went, if my car was repaired properly, how I liked driving the Nissan Pathfinder, if the cleanliness etc etc was all up to par. Which it all definitely was. He then gave us his card incase we ever need anything in the future. Not only do we suggest this branch but we specifically suggest speaking with Matt if you have the chance. He will make sure everything is as smooth as possible and seems to be more than happy to help his customers also. It’s hard to find good employees and he definitely is one.”
“I was in on Wednesday and Mike took care of me. I needed a bigger pickup truck and they didn't have one in but he made it right and hooked me up and gave me a good deal and I was on my way. Thanks again Mike for making it right and he was extremely busy crazy busy and he kept his cool, he had a great attitude and was very nice guy! He does his job very well!”
“Matt and staff in Georgetown South Carolina was awesome, they treated me with respect and they were very nice each time I went in I would highly recommend them and will use them in the Future. Great Guys to do business with.”
“I have been renting cars from the ozone park, NY office on Rockaway boulevard and couldn’t have been treated nicer. Gustavo is the manager and he is a kind gentleman who really cares for the customers. He has a gentle and genuine way about him. Also everyone else in that office is awesome and very helpful. They all kind and helpful!!!!!
I have rented at other locations and everyone has been nice but ozone park location stands out. If you need a car while NYC this is the place to go!!!”
