“Rented a one-way from Colorado to Wyoming. Colorado side hassled me about 'we don't take debit cards normally' and wanted a credit card - even though I had an online account and had prior customer rentals on file. I've never had this before, debit cards have been used on every rental from Orlando to Washington, same card even.
I dropped vehicle off following day and Wyoming side took 30 minutes to check it in AFTER I left. Thankfully, I made an point to arrive 1hr 30min before a 2nd day would be charged, but no reason to try to run out the clock. Won't be going back unless absolutely have to - very disappointing.”
“Brett was an awesome person to deal with at Enterprise!! He was friendly and so good to work with!! Process was very easy!! Everything worked out well!! I will never use anyone else!!”
“What a refreshing experience. I rented a vehicle at BWI and Lauren greeted me outside since I checked in beforehand. She was polite, professional and really cared. Way to go! I didn't catch the gentleman's name who checked me back in on Mon,9/18 at 1118am, he also incredibly nice and professional. I'm so glad I switched to Enterprise.”
“My rental car broke down twice in the time I had it. I also had to get one of the tires filled with air repeatedly. Finally I called them to come pick up the dead car and the guy with road side assistance was a total jerk. He would not fix the problem and then said he had to go so he could keep the line open. What the???? Customer service sucks and they don't take care of their cars. Never will I ever use them again.”
“Let's start upon pulling into enterprise there was a car sitting in the lot dark Grey Nissan Altima when I went inside I asked what kind of car would i be getting.and pointed to the one sitting there. Employee said that would look exactly like that car but that one was getting an oil change so it would not be that car. I asked if they had anything else as this car for me sit really low and not easy to get in and out of. He advised they didn't have anything else at the time. So waited for car that they were supposedly cleaning and washing for me to drive they said sorry for the wait. Low and behold here comes a washed car same color same make same year still wet. Parks right next to the car that was there when we pulled in. Approx 5 to 10 minutes later they advise car is ready. My husband and I are walking to the just cleaned car and the rep takes us to the car that had been sitting out since our arrival. He says no to the clean car and says this is the car he opens the door and it was filthy not cleaned and smelled like someone had just smoked a bong. I am a cigarette smoker and not once smoked in this car not even outside of it if windows were down smoked before then drove it . Upon return you could still smell the weed just not as prominent anymore. And now they want to say it smells like cigarettes believed that I didn't smoke in the car but since getting in afterwards remnants and they couldn't rent it out until detailed and they would cut the cost in half. So im sorry they couldn't even find an ash because wasn't ever smoked in. So now I'm stuck between a rock and a hard place. I suggest if your a smoker don't rent from enterprise ever again. Anytime previously in other states enterprise was my go to never again. I'd they had a zero choice itt wouldnt have even been a 1 star review. Be concerned!!!!”
“I returned my rental just as Willis was locking the office. It was a holiday weekend & he still took my return which saved me 3 more days of rental fees & went out of his way to give me a ride home. That’s what I call exceptional service way to go WILLIS. Many Thanks”
“They were unable to provide a credible explanation for the unpaid withdrawals.
A day later, my account was frozen.
As I did, I would advise researching more reliable choices and getting help from C-O-N-C-E-P-T-S-T-R-D*COM, where I was able to get my money back in just two days.”
“They are a fraud company. They charge huge security deposits and then levy unseen charges later to not return the money. Their management is fraud, they have also resorted to blackmailing and taking advantage of situations where tourists don’t have an option but agree to pay. Sincere request to not avail their services if you don’t want to end up losing your hard earned money.”
“Rented a car it was filthy inside and out! Tire pressure low! Had to put air in car twice! Agents are useless. I will never rent there again! Enterprise use to be such a great place now it is trash!!”
“This is about the Enterprise at LAX. We rented a car from them in August. After we returned it, they claimed we dented it. Not true. We disputed it. They continued to insist we dented it.
Make sure to take pictures of your car and also have them sign off when you return the car.”
“Horrible. Very disrespectful people. They put you on hold for 10/15 minutes. They talk over you. They are sneaky and very unprofessional. Would not recommend”
“We had planned to visit our family in NJ for the week of Sept5-12 we flew into Atlantic City Nj, picked up our enterprise Rental Car and drove to our destination.
Unfortunately, our trip had to be cut short and we needed to get back to our home in Florida on Monday evening. The only flights we could find to Orlando airport were out of Philadelphia. I called the customer service number which did not give me much help. After calling four or five different enterprises finally We were so fortunate to have gotten in touch with the Atlantic City enterprise branch manager, NORM GREGG.. he took control of the situation and arranged for us to leave the rental car At the Philadelphia airport enterprise. He kept in contact with us to assure us that he was taking care of the paper work needed for the change in drop off. NORM GREGG is such an asset to this company I wish there were more customer service people like him that are willing to help people no matter what the issue is. Because of NORM GREGG, we were able to get back to our home on Monday evening. Thank you again. Lisa B.”
“We had planned to visit our family in NJ for the week of Sept5-12 we flew into Atlantic City Nj , picked up our enterprise Rental Car and drove to our destination. Unfortunately, our trip had to be cut short and we needed to get back to our home in Florida on Monday evening. The only flights we could find to Orlando airport were out of Philadelphia. I called the customer service number which did not give me much help . After calling four or five different enterprises finally We were so fortunate to have gotten in touch with the Atlantic City enterprise branch manager, NORM GREGG.. he took control of the situation and arranged for us to leave the rental car At the Philadelphia airport enterprise. He kept in contact with us to assure us that he was taking care of the paper work needed for the change in drop off. NORM GREGG is such an asset to this company I wish there were more customer service people like him that are willing to help people no matter what the issue is . Because of NORM GREGG , we were able to get back to our home on Monday evening. Thank you again. Lisa B.”
“I WAS HAVING A TERRIBLE DAY AND THERE WASNT ANYTHING I WANTED ON THE LOT AT THE CLEVELAND HOPKINS AIRPORT LOCATION BUT TYLER TOOK HIS TIME AND WENT OVER AND BEYOND. I HAVE A REALLY IMPORTANT TRANSPLANT CONSULTATION COMING UP AND HE HELP ME CALM DOWN AND MAKE THE BEST DECISION POSSIBLE. THANK U TYLER. U DEFINITELY PLAYED A PART IN SAVING MY LIFE”
“They couldn't offer a reliable justification for the outstanding withdrawals.
My account got frozen one day after that.
I would suggest looking into further trustworthy options, as I did, and finding assistance with T O N E L I M I T E D., where my money was returned to me in a matter of two days.”
“They don’t tell you (text, website, reservation confirmation email) to bring your insurance number at the pick-up. So you are obliged to buy their “protection” plan. A real scam.”
“I booked a car 1 week in advance and I had an appointment. The car was not there then they drove me across town to pick up the car. Terrible experience. Unless you have time to spare, don't use Enterprise.”
“You book a car then you call to confirm the date and time and then your told they don't have a vehicle. It's a horrible business model and I won't ever use them again.”
“Rented a vehicle at Atlantic City Airport,the windows and side view mirror s were filthy.There were dozens of knats flying around the inside of the vehicle.O received no paperwork and didn't sign anything.It was almost like the employee was renting his private vehicle.”
