“Enterprise lost and found is a joke. Long term government rental contract and cant and even have trust in enterprise returning items left behind because of employees they have. If you need and want it make sure check whole car before leaving it. I left 2 pair shoes in trunk, did a on line lost and found report havnt received email nor a call. 1 pair shoes brand new nvr worn other pair worn couple of times. So I return to the location and was told they havnt seen in which I know from me parking car and them moving it, some one got them because they was left in the trunk. This isn't the 1st time of this issue I know, issue needs to be fixed.”
“Enterprise on 920 S harbor city Blvd.
Melbourne , Fl
They called me at 8 am Andi called them back at 9 am multiple times to confirm as my car was scheduled to be at Gerber Collision at 9:30am
Gerber collision Jennifer called them 2 times and they are we are on our way .
After waiting here over an hour I finally called and Valerie was like we don’t have the car available we are trying to scramble something for you. We called and you didn’t call back neither did Gerber called to confirm
Where all this was a lie . Myself and Gerber collision called multiple times .
I am still here and no vehicle yet.”
“My wife just let to go visit my parents for a few days - she had a reservation at Enterprise until they called us an hour ago to say that they had no cars here in Dearborn - we drove to the airport, only for Enterprise to tell us that it would be $200 MORE to rent a car from a different location - when they were the ones who cancelled the reservation.
They clearly don’t need the business, so don’t use Enterprise! Now we missed church and my wife is driving her car after all, an hour later.”
“We were in Durango (not airport) and suppose to get a rent a car at 10:30am that we reserved. Durango Enterprise called late and said no car for 10:30. We are 55 years old and on side of road with no ride because we had to be out of hotel. I am a type 1 diabetic with luggage to carry. We missed our whole vacation in Creede Co. Durango Enterprise kept saying they would call and didn't on time. 3 hours later they called and I told us he would get us. We already had plane to go home We said we could try and cancel. He said, we had to keep car till Monday if we got it. I said out plans chanced because of yallZ So we flew home and missed our vacation. He didn't went to help us. We are teachers and we are so sad .”
“Just wanted to say that the rental car that I was given, someone previously before me was transporting gasoline and may have spilled it, somewhere in the car. The smell of gas fumes were overbearing on my ride out of town 3hrs with children in the back. Terrified my whole ride hoping and praying myself or children didn't pass out while driving. I normally don’t have any problems but this time Enterprise failed big time and I had a very unpleasant experience. I tried calling to swap vehicles but that failed too. I never received a call back for me to swap vehicles. I was told that I would have to resolve this at the counter in my state that I rented from.”
“I reserved a car from enterprise two days before I needed. I was told to pick the car up at the I55 North location in Jackson MS. I had to pay $15 to Uber to that location at noon. I arrived and the Manager Brian Winn that he did not have a car on the lot for me. I asked if he could secure me another rental. I sat there for over an hour waiting. Finally he nonchalantly told me he couldn’t find a rental. I asked if there was anyone who could take me home 10 minutes away since I took an Uber there. I was told no he couldn’t do that. In the meantime my daughter who was with me made a reservation with another company to be picked up at the airport 20 minutes. Since I had no way to get to the airport I asked if someone could take us to the airport. Again no and proceeded to continued on his cell phone basically dismissing me. I had to pay another$30 to Uber to the airport. In short I am a very dissatisfied customer. The sign in the office states customer satisfaction is your goal. Well this former customer is very dissatisfied. I will never ever do business with Enterprise again and I will everyone I know to do the same. My review is -0.”
“I live in GA. I recently was displaced r/t hurricane Helene, I had to evacuate with my wife and ten month old to my parents house in Atlanta. I tried to get a one way rental so that I could get back to my house and job, as a hospice nurse. Out of 20 plus enterprise facilities not one place could offer me a rental and I think it's complete bullcrap. always have issues with this place. needs to close down or get ppl who care about customers. I told them I would get any car and keep the car as long as I had to. I just need to get home.”
“On top of being involved ed in an accident that wasn't my fault my husband and I have been having to contend with your local office in frederick md, continuing to try and charge our credit cards even after car was turned in... it is now Oct 5th and car was turned in on Sept 13th and Javon, office manager said repeatedly that our claim was closed. He said corporate keeps opening claim to charge us... FOR WHAT??? The frederick office tells us it's taken care of and then we see an attempt on our card if it's locked, or if I've had to unlock it to take care of other expenses you take funds THAT DO NOT BELONG TO YOU!!! I believe WE WILL be using other rental options in the future so we aren't robbed. Enterprise IS NOT the only rental company and your handling of this and our rental on vacation has driven a loyal customer away!!!”
“Called to rent car on Saturday in Sumter SC and was able to secure a reservation. I subsequently received a call from the location only to be told that they did not have any cars and were fully booked since the precious Thursday.
Your agents should be able to determine if a location has availability before securing a reservation.
The agent automatically assumed that I wanted full size car instead of asking what I was looking for.
Also, I tried to rent a car three weeks prior to this time only to be told that they did not have cars and if they did they were not doing one way rentals.
I will only rent from you if I have no other choice.”
“Rented a car for recent trip to Boston. Flight was delayed and since that caused me to miss my pick up time was told they gave my car away and have no others, despite being told when booking that if I was delayed they would still honor my reservation. This left me having to Uber for the duration of my trip. Customer service was horrible.”
“I rented a car, then they called and said they have no cars. How is it that a rental car company has no cars. Then I spoke with the manager at blue springs missouri enterprise about my refund they said took place and it hasn't amd its been over 2 wks. Very unprofessional. They gave me a dirty car as well, I cleaned it before returning it. Your welcome. I do not recommend this place at all.”
“One of the worst experiences I have had. I dropped my car off at the collision center to be fixed. Enterprise was very late to bring me the car ( the reservation had been placed 2 weeks prior), representative came inside and had the iPad and told me that I had a 100.00 down payment ( I told him that my rental was covered under my insurance and that I did not have a down payment. He said well then do you have $50 I said again my rental is covered by my insurance he said well we will re-examine that when you get paid, then he said just initial on the iPad all these places he said I check the car over before I came there’s no scratches or dents. Didn’t even give me a chance to check the car myself. He said you have enough gas in the car and gave me the keys and left with whoever followed him. I got in the car drove out of the driveway from the collision center low fuel light came on. I had no money on me. I ran out of gas. My husband who is a disabled veteran had to come and bring me gas. This is the worst experience I have had with Enterprise!”
“I was charged an additional day of Rental that I did not have possession of the car. No one was available to check in my vehicle on the day of return so I left it. Because of that, I have no paperwork proving that I returned the vehicle on time. No one from Enterprise bother to call me that I was being charged an additional day. I had to find out on my own in the following months credit card bill. This charge was not authorized by me and was not the reason I provided my credit card information. My credit card information was provided so that if I did not hold up my end of the agreement meaning, I did not properly fuel up the vehicle or I damage the vehicle, my credit card would be used to rectify those problems. Many attempts were made by me to correct the overcharge with customer service. A reference number was provided to me with a promise of a follow up the following week. No follow-up call ever was made back to me so I called Customer Service back. When I did, I provided them with the reference number. The rep told me that she had no information all regarding that reference number! UGG! I WILL NEVER, NEVER DEAL WITH ENTERPRISE EVER AGAIN!!!
In addition, I will tell everyone of the THIEVES that Enterprise is and how they miss used my credit card.”
“I am a Platinum Member, I have been renting vehicles approximately every two weeks from Enterprise at Boston Logan Airport, for the past year. Three weeks ago, I try to rent a vehicle and the website states there are no cars available? I called customer service and they just mimic what the website says, I asked if they could get a car from another location? Remember, Enterprise states "rent from us and we will pick you up"... The robots on the phone, yes two people, I asked to speak with someone else, just stated we're sorry we don't have any cars at that location.....For those that know Boston, there are 7 Enterprise locations within 30 minutes of the Airport.....Not making arrangements for a vehicle has soured me immensely.....I hope I don't get better service from the company I am renting from or they will lose a very solid customer.”
“I recently rented a car from Enterprise Car Rental after my own personal vehicle broke down. The Keizer/ Salem Oregon rental center was outstanding with helping me through the process. Angie and Kemar went out of their way and got me a great price on the car with the best customer service I've ever had. Also thanks to Bruce and the rest of the gang that helped to make my experience with Enterprise top notch. Thanks again- Ron Miller”
“Corydon Indiana branch, one star for customer service. One star for car cleanliness. dealt with this Enterprise for years, never had a problem. Called to make the reservation. If they don't have the car they've always got one for me. Corydon branch on the other hand refused my business. Said that they had too much going on to get me a car. A pitiful way to do business to a faithful customer. One star.”
“Do not rent from them! They charged my credit card >1K without my authorization 4 months after the rental vehicle was returned due to a payment dispute between them and the collision center (who was covering the cost after the first 30 days). Forcing me to negotiate with the collision center for them. Very unethical and poor business.”
“Needed a vehicle due to mine going into a shop for repairs while I was traveling. Made arrangements the previous week. Reservations were confirmed via phone. Went to pick up the car (walking, I have some physical challenges which makes this difficult/painful) Monday@7:30AM, which was when the reservation was for. I was told I needed to prove my residence by showing them a utility bill in my name. I rent. Utilities are paid by the landlord. I do not have utility bills in my name. Regardless, who carries utility bills around in their purse, just in case they break down so they can prove where they live? That's what I have a driver's license for. I offered to show them my car insurance and a variety of other receipts that i have on my phone, they insisted that per company policy I had to provide a utility bill. Then they asked how I was paying (VISA Debit) they told me they do not accept those, only credit cards. They said it doesn't matter if it says VISA on it, they won't accept anything that has the word "debit" on it.
They told me they weren't responsible for my misunderstandings that I should have read the information on their website. I was pretty angry and said I felt their shareholders deserved to know how the company was being run and that paying customers were being turned away. The office manager informed me me, quite proudly, "this is a family owned business, there are no shareholders". Well, that family should be ashamed if themselves and how they do business!! I was left stranded, no transportation, very difficult time walking and in severe pain. As I started to walk back to the mechanics shop, I walked past a UHaul store. They rented to me on the spot.
When they called me to confirm the reservation, they told me that all I needed to bring with me was my driver's license and charge card, then confirmed. If they expected me to bring other information, as well as only accepting specific payments types, they should have told me then!
Please, if you are considering renting from this company, please don't!! They are irresponsible. They communicate poorly and nay leave you stranded 100s of miles from home and they don't care!!”
“It's been over 1 year and you can't rent a 15 passenger Van. But you by at night there's 3 sitting there. Please someone else start a Rental Company in my area. Rockingham NC. E”
