“The dirtiest cars I’ve ever had to rent after my car accident. I was given Enterprise for my insurance carrier to use to rent. A car from them. Car was filthy. Had bugs in it. Wheels were shaking felt dangerous in the car. They replaced the car twice got tired of getting cars of disgusting and dirty and I felt unsafe. I went to an enterprise car dealership by the airport and The refused to change the car for me. When I told him the car wheel was shaking. They told me I had to take it back to where I originally rented it from this is totally unacceptable. If you have to rent a car stay away from Enterprise Rent-A-Car. They are some of the worst vehicles on the road, they smell bad. They smell like cigarettes and other odors in the vehicle have chip windshield and one of the cars. I’m driving now I recommend staying away from Enterprise a supervisor was supposed to call me back. It’s almost been three weeks. I have not heard from anyone so just so you know if you try to get in touch with them at corporate they tell you somebody will call you but nobody ever does.”
“I had accident. Wanted compact car. Called before I came told no problem several compacts arriving. Got there told no compacts so they gave me a midsize and charged me 20 a day a compact would have been 10. I was told to call tomorrow before I come to get a compact and I called and was told I’m not getting one cause my reservation doesn’t say compact. Out of desperation I called customer access on tue around 5pm no call back. When I called back today I was told I would get a cab within 25 hours. I still have a car I can’t afford and no one can either give me the compact I want or leave me with car I have and charge me for a compact. I’m a paying customer and this is how I have been treated.”
“I reserved a mini van via the Enterprise website and when I arrived at BWI for pick up, I discovered the website and what is on-site does not match up. This showed inconsistency between working on-line and in-person customer service. Fortunately, the Manager on site at BWI, Jay acted instantly without hesitation. He was able to provide valuable information and worked with me and my family to accommodate our needs. I am grateful for his personal approach, which is a diminishing skill set, evidenced by Enterprise's website or phone call where you cannot talk to a person. Jay is a valuable manager and after traveling for 13 hours, provided a welcomed customer service approach.”
“Reserved a Luxury Vehicle on 6/30/24 to pick up in Las Vegas on 10/21/24. Apparently, that's not enough time for Enterprise to ensure a vehicle is available because when we went to pick it up, there were no cars. Agent initially said cars would be arriving within 45 minutes, but when 45 minutes turned into 4 hours, he said they would be getting no cars for the day. Unfortunately, we had purchased tickets to the Hoover Dam that we did not get to use. I called Enterprise to request reimbursement for the cost of the tickets and was basically told to go pound sand. So, no rental car + no offer to reimburse for tickets = no more of my business for Enterprise. Avis and Budget gets my business going forward.”
“Customer service might be ok. They are not the people cleaning the cars They give me a 7 passage van full of Dog hair. I am very disappointed and won't rent from them again. Please check all cars before entering. They policy is no eating,no smoking, no pets did not apply to this Van. Dog hair everywhere. I Sneeze from NY to Wilmington Delaware. Never again”
“I am highly dissatisfied with rental agreement from 7/25-8/20. I was charged $587.38 for insurance I did not request, despite being assured by associate Landon that I would only pay a $300 security deposit which would be refunded entirely. Manager Dior was unable to resolve the issue, stating I'd be reimbursed by the other drivers car insurance, which was false information. I've been requesting a refund for two months now. Each time being told that the Regional Manager will contact me. No one ever reaches out. Enterprise takes advantage of their customers - DO NOT GO TO THIS HAWTHORNE NJ LOCATION.”
“From start to finish, I had a wonderful experience with Enterprise in Lexington, NC. Cameron was very professional, answered all my questions. He was actually there when I returned the rental, and was just as pleasant as when I checked out the car. I would highly recommend Enterprise for your rental car needs.”
“Order a car yesterday for today was called last night and told that the vehicle wasn't available for 10:00 a.m. pick up ask if I could pick it up at noon said sure called me the next morning no car ready at noon can't get one to four I changed my plans again then they called me 10 minutes before the rental to tell me no car is available at all what the hell is that.”
“I made and confirmed two reservations, but both times I was informed there were no cars available at the location. I ended up stranded. Customer service was unable to resolve the issue, and the escalation team was unhelpful and disconnected when I asked for an employee ID. I recommend staying away from this unreliable company.”
“What a wonderful experience I needed to get a rental car because my car was hit I walked in told him what I needed and they gave me the perfect car. Kylah was excellent, she walked me through it all. I recommend them to anyone who needs to rent a car This was my first time getting a rental and they made it a wonderful experience. I rented at the Enterprise on Warren road at Lakewood Heights Blvd.”
“This was one of the worst experiences we have ever had, Not using the claim from the Insurance, because Enterprise people do NOT support or help their customers during this most difficult and trying time. We will Never use Enterprise or recommend their services to anyone. No callbacks, no answer of the homes, even support lied to us. Lack of communication, incompetence and poor business ethics.”
“Enterprise rent a car in Lodi NJ (07644 )excellent and professional service. Highly recommend if your in need of a quick rental. Stephanie went above and beyond Thanks for your help 😊”
“Very poor experience. I
Rented through priceline.
My cost said including fees etc. I get there and they said I never paid. Which I did. They then said I couldn't use a spouse's card. I asked if I could use debit. They then asked for a utility bill. Originally they said I would only need I.d and insurance.
I asked them to repeat the Total and suddenly they added an extra 300$... going from 200 to 500 was outrageous. I explained i paid through priceline already and they told me i shouldnt have a charge and to call my card company to contest it. This was a huge waste of time. I was unable to rent and just canceled my entire trip.”
“DID'NT HAVE WHAT I RESERVED 2 WEEKS IN ADVANCE. I SHOWED UP 30 MINS. EARLY, YOU'D THINK I JUST BROKE ALL THE RULES. THE ASST. MANAGER WAS WHO WAITED ON ME. VERY COMBATTED I FELT LIKE I WAS TRASHED THAT JUST WALKED IN. SHE DID NOT HAVE THE SUV I RESERVED THE PROCESSED TO BAGGER ME ON WHAT CAR TO TAKE. I WAS ON MY WAY OUT OF TOWN, THIS WAS THE LAST THING I NEEDED. SO THEN SHE OVER CHARGES ME FOR THE VEHICLE SHE GAVE BY 20.00 A DAY. FROM THE PUBLISHED PRICE ON THE ENTERNET. THE VEHICLE WAS A LOW END SUV... NOT A HAPPY CAMPER !!!”
“Having a scheduled 9am pick up and reservation from the autobody shop, enterprise waited and picked me up at 930. Arrived at the shop for them to tell me it would be 45 minutes to and hour for till I could get my car. At almost and hour and half, still no car. What is the point of an appointment and reservation if they can't keep it. Go some place else. Incompetence at its best.”
“I rented a car for 9 days at Enterprise Reading in June 2024. I was informed of 2 parking offences (my daughter did not pay the parking fees as there was no wifi at the carparks) 2 weeks after the trip. Enterprise promptly charged the fines to my credit card. 3 months later, I received a letter from the parking authorities at Mousehold, Cornwall that the fine was outstanding and the amount has been doubled due to non payment. I emailed Enterprise 2x and my daughter in the UK even called the office. Enterprise refused to respond and the fine has not been settled as the parking authorities claimed the fine was not settled. I am stuck. Not responding to customers and following up on post service is unacceptable!”
“I originally picked up a car from the Delray location of Enterprise, but it quickly became clear that the vehicle had serious mechanical issues—it was leaking oil and jumping dangerously. When I went back to Delray, they told me they didn’t have any cars to switch me into and advised me to go to the Pompano location, where they said they had inventory.
When I arrived at the Pompano location, one of the associates confirmed they had cars available. While I waited for him to finish assisting another customer, the assistant branch manager Thomas Upegui approached me and rudely asked how he could help. I explained the issues with the car, and instead of resolving the problem, he told me to go back to Delray and claimed he wasn’t obligated to switch me out. His attitude was dismissive and rude, and despite the fact that I saw him switching out cars for other customers, he refused to help me.
I can’t help but feel that my skin color may have played a role in how I was treated, especially since roadside assistance had specifically instructed me to go to Pompano to resolve the issue. It’s beyond frustrating that, after visiting 10 locations, Enterprise still didn’t care about my safety or the mechanical problems with their car.
To make matters worse, after roadside assistance escalated the case, I was told to wait at the branch. Instead of helping, the assistant branch manager threatened to call the cops on me—for following their own instructions! This experience was not only deeply unprofessional but felt discriminatory and unsafe. Enterprise clearly doesn’t prioritize customer safety or treat all customers equally.
I will never rent from Enterprise again, and I urge others to be cautious. This company doesn’t care about your safety or your experience.”
