“We had such a bad experience with one of the associates in Des Moines, IA location. From the moment we walked in you can see how unhappy she was, not a single smile on her face just anger. After a few min of conversation with Jackie Baldwin, she showed her true nature. She was angry, unhappy, rude, unprofessional and negative. She called us being rude and even mimicked us. I was ridiculous and I thought what kind of monkey you have in this office. You could feel how miserable she was. She's for sure hates her job, people and her life. Please avoid that location and Jackie Boldwin! I called area manager, but never heard back from them.”
“Enterprise Rent-a-car has been falling by thr waist side. The last rental I didn't review, but this rental I am. Both times I received cars that were dirty and not vacuumed. The cars should be cleaned thoroughly after each rider. I rarely rent vehicles, but when I do, I do expect a clean vehicle.”
“It took me an hour today online and over the phone to set up a car rental. I was told that it would be at the pickup location at 5:30pm. When I called to confirm that someone was coming, they said that it was for the following day. What?
So I haven't even got a car to rent yet and had to find a ride home now from work and then a ride to work. So inconvenient, guys. I guess there are a few reviews I should have read first. It is through my insurance company, so I'll let them know how well you are doing.”
“While the people are nice, I am still sitting here waiting for my pickup 40 minutes. I called, after a constant busy I got through and they said they had to do a drop off ahead of me.
I have to be on the road. They assured me they would be here at 12. The drop off should have had to wait.
The only thing this company has is they pick you up. On time? NO”
“I RESERVED a vehicle with them twice in advance and both times they stood me up at the last minute saying they didn't have any vehicles available. I had confirmed the day prior. They didn't have the nerve to even notify me. I've rented a lot from them in the past with no problem but do not recommend them to anyone looking fir a RELIABLE service.”
“If you’re planning on renting from nterprise in Charlotte, NC south park location, here’s my experience. I made a reservation online, but when I arrived, the location had no cars available. The staff on-site explained they couldn’t reach me ahead of time, despite having my email on file. It was disappointing, especially after planning everything in advance. Make sure to double-check availability by calling them directly if you have a reservation to avoid similar issues”
“The dirtiest cars I’ve ever had to rent after my car accident. I was given Enterprise for my insurance carrier to use to rent. A car from them. Car was filthy. Had bugs in it. Wheels were shaking felt dangerous in the car. They replaced the car twice got tired of getting cars of disgusting and dirty and I felt unsafe. I went to an enterprise car dealership by the airport and The refused to change the car for me. When I told him the car wheel was shaking. They told me I had to take it back to where I originally rented it from this is totally unacceptable. If you have to rent a car stay away from Enterprise Rent-A-Car. They are some of the worst vehicles on the road, they smell bad. They smell like cigarettes and other odors in the vehicle have chip windshield and one of the cars. I’m driving now I recommend staying away from Enterprise a supervisor was supposed to call me back. It’s almost been three weeks. I have not heard from anyone so just so you know if you try to get in touch with them at corporate they tell you somebody will call you but nobody ever does.”
“I had accident. Wanted compact car. Called before I came told no problem several compacts arriving. Got there told no compacts so they gave me a midsize and charged me 20 a day a compact would have been 10. I was told to call tomorrow before I come to get a compact and I called and was told I’m not getting one cause my reservation doesn’t say compact. Out of desperation I called customer access on tue around 5pm no call back. When I called back today I was told I would get a cab within 25 hours. I still have a car I can’t afford and no one can either give me the compact I want or leave me with car I have and charge me for a compact. I’m a paying customer and this is how I have been treated.”
“I reserved a mini van via the Enterprise website and when I arrived at BWI for pick up, I discovered the website and what is on-site does not match up. This showed inconsistency between working on-line and in-person customer service. Fortunately, the Manager on site at BWI, Jay acted instantly without hesitation. He was able to provide valuable information and worked with me and my family to accommodate our needs. I am grateful for his personal approach, which is a diminishing skill set, evidenced by Enterprise's website or phone call where you cannot talk to a person. Jay is a valuable manager and after traveling for 13 hours, provided a welcomed customer service approach.”
“Reserved a Luxury Vehicle on 6/30/24 to pick up in Las Vegas on 10/21/24. Apparently, that's not enough time for Enterprise to ensure a vehicle is available because when we went to pick it up, there were no cars. Agent initially said cars would be arriving within 45 minutes, but when 45 minutes turned into 4 hours, he said they would be getting no cars for the day. Unfortunately, we had purchased tickets to the Hoover Dam that we did not get to use. I called Enterprise to request reimbursement for the cost of the tickets and was basically told to go pound sand. So, no rental car + no offer to reimburse for tickets = no more of my business for Enterprise. Avis and Budget gets my business going forward.”
“Customer service might be ok. They are not the people cleaning the cars They give me a 7 passage van full of Dog hair. I am very disappointed and won't rent from them again. Please check all cars before entering. They policy is no eating,no smoking, no pets did not apply to this Van. Dog hair everywhere. I Sneeze from NY to Wilmington Delaware. Never again”
“I am highly dissatisfied with rental agreement from 7/25-8/20. I was charged $587.38 for insurance I did not request, despite being assured by associate Landon that I would only pay a $300 security deposit which would be refunded entirely. Manager Dior was unable to resolve the issue, stating I'd be reimbursed by the other drivers car insurance, which was false information. I've been requesting a refund for two months now. Each time being told that the Regional Manager will contact me. No one ever reaches out. Enterprise takes advantage of their customers - DO NOT GO TO THIS HAWTHORNE NJ LOCATION.”
“From start to finish, I had a wonderful experience with Enterprise in Lexington, NC. Cameron was very professional, answered all my questions. He was actually there when I returned the rental, and was just as pleasant as when I checked out the car. I would highly recommend Enterprise for your rental car needs.”
“Order a car yesterday for today was called last night and told that the vehicle wasn't available for 10:00 a.m. pick up ask if I could pick it up at noon said sure called me the next morning no car ready at noon can't get one to four I changed my plans again then they called me 10 minutes before the rental to tell me no car is available at all what the hell is that.”
“I made and confirmed two reservations, but both times I was informed there were no cars available at the location. I ended up stranded. Customer service was unable to resolve the issue, and the escalation team was unhelpful and disconnected when I asked for an employee ID. I recommend staying away from this unreliable company.”
“What a wonderful experience I needed to get a rental car because my car was hit I walked in told him what I needed and they gave me the perfect car. Kylah was excellent, she walked me through it all. I recommend them to anyone who needs to rent a car This was my first time getting a rental and they made it a wonderful experience. I rented at the Enterprise on Warren road at Lakewood Heights Blvd.”
“This was one of the worst experiences we have ever had, Not using the claim from the Insurance, because Enterprise people do NOT support or help their customers during this most difficult and trying time. We will Never use Enterprise or recommend their services to anyone. No callbacks, no answer of the homes, even support lied to us. Lack of communication, incompetence and poor business ethics.”
