“My husband booked a reservation online for the Newberry SC location because our only vehicle broke down. We purposely called instead of booking online because we live in the middle of nowhere and had to pay $125.00 to get a ride into Newberry and wanted to be positive there was a car available. All of this for him to be told sorry we have no cars. 2 calls to corporate with nothing being done except being told sorry for the inconvenience. Refused to pay to get him back home so my 56 year old husband with cancer is now as I write this is walking the 5 1/2(yep that is the time google is giving us for the walk!) hours back home. They do not care about anything but their bottom line, corporate greed at it's best. Absolutely disgusted with their behavior!”
“Avis car rental in Denver, CO charged us for fees that we declined. When we realized on the credit card and called they wouldn't refund us. They said they have many calls about extra charges. This company had horrible customer service when we stood in line for over an hour at midnight waiting on the car. Then they made us walk the parking lot and seach for the car. When we went to take it back they didn't even have an open entrance for returns. Worst customer service ever.”
“My car was damaged by another motorist and while I had it in Carsmetics getting fixed, enterprise charged me for 4 days and I only had it for 3 days! And on top of that, they told me I had to pay a $50 dollar deposit that I would get back when I returned the vehicle and when I returned the vehicle on the 3rd day at 8:45 am. They told me I wasn’t getting my deposit back. I argued the fact that I was told that they would refund me my money and the employee went into the computer and refunded me my deposit. I will never do business with the Enterprise located at 110 S US 301 Hwy in Tampa ever again. I had to pay for an extra day and nobody callus tell me why! Say clear from this location unless you want them to scam money out of you by charging you an extra day with no explanation! I wouldn’t give them a 1 star because they don’t deserve any stars at all. They are a bunch of crooks!”
“They cancelled my reservation at the very last minute, 11:46 am for noon pickup. They told me there were 44 people ahead of me to be rebooked, but let me reserve the car prior to that with no issues. Don't book ever with Enterprise. They overbook ridiculously and even though you have a confirmation number, you will likely get a last minute cancellation and be left with no car and no options. This organization cares only about money, not that you thought a reservation meant you had a car.”
“I rented a car at the Enterprise location 1010 S. 12th St, Bismarck, ND. The staff were very helpful, efficient, genuinely courteous, and the car was perfect for my needs.”
“I LOVE Enterprise. From the start they picked me up at where I had to leave my car at. I NEVER expected to get the news from the body shop with the estimate under the hood mechanical damage. The car was a total loss. I was devastated to say the least. I called Enterprise and Mario the manager at the Lodi location was so understanding and caring. He made a smooth transition to keep me in my rental. As my insurance was covering it. But I had 3 or 4 days left on my insurance. Then he extended the rental and I just pay out of pocket which was a great big relief off my shoulders because I needed a car for work. I can't thank the Manager Mario and his amazing team enough for all their help and understanding while I was going through this stressful time. If it wasn't for Mario at the Lodi location I don't know what I would of done. If I could give that location a 10 I would. Thank you 😊 for going above and beyond helping me. This will definitely be my go to from now on when I need a rental car. Mario you and your team are the BEST!!!”
“This is a cautionary tale. Please read it carefully.
I rented a vehicle from the Phoenix airport to drive to Sedona (one way rental). I picked the car up at 2 pm on May 3rd and returned it same day to the Cottonwood location. (closest location to Sedona open at time of dropoff)
Mistakes I made:
1) The Phoenix airport rental pickup location is in a dark garage. I didn't look closely enough at the car in a location that was well lit. Had I done that I would noticed some very old scratches on the vehicle)
2) Drove the car without stopping to the rental location-which is a "franchise" location. Mistake #2: Enterprise corporate and "franchise" locations are at odds with each other, especially when it comes to the "condition" of vehicles that are dropped off. Corporate crucifies the franchises for not noting damage to the vehicles and they guy let me know that. He promptly noted all of the minor scratches that he saw on the vehicle that I missed as well as some damage to the undercarriage that I could have never seen.
3) When I returned to Phoenix I contacted the location manager and told him what happened. I noted that I drove the exact distance to the Cottonwood location (verified by the mileage) and clearly I didn't run into anybody because there was no damage to the vehicle other than the minor scratches that were really old. I'm not sure how I would have known that there was something wrong with the undercarriage because I'm not a mechanic. He said that he couldn't do anything about it-that it was out of his hands.
So now I'm paying a $1,000 deductible for something that I didn't do. And Enterprise was not understanding or friendly about this during the investigation process.
Some things that I need to let you know about Enterprise:
1) Don't mistake the "bouncy" and "happy" reps in the lot that show you your car as looking out for the customer. They're trying to get points for friendliness that rolls into the reviews that people place and get them awards. They're not going to help you or have your back when you come back and say "We looked at the car together, you didn't see anything, did you?"
2) TAKE PICTURES OF THE VEHICLE FROM ANGLES IN DIRECT SUNLIGHT. It's the best way to protect yourself. Look at everything on the vehicle-including beneath the vehicle-and if something looks funny, ask for a manager to note it.
3) If you're going to drop off at a Franchise location, have your pictures ready and make sure you are there when they are inspecting the vehicle to protect yourself. Don't just leave the keys or you may be surprised.
I'm sharing my experience to earn others about the dysfunctionality that exists in this process at Enterprise because I normally rent from Hertz and have never had anything like this happen.
Good luck.”
“Called ahead for a car pick up after dropping off my luxury BMW only to have one option. a freaking minivan. The service person (Miles) was not very accommodating. Then there was a wait of 1 hour while they cleaned the only vehicle they had left, which was used to transport me from the dealership. This is the 702 Rockville Pike location. I was not happy with the service I received considering I called ahead and was reassured they would have a nice vehicle for me. Otherwise I could have delayed my drop off by one day. My guess is that I will have to put gas in it myself considering they had a discussion about gas codes and how they can’t fuel the car. Now the phone is ringing off the hook.”
“Enterprise of Mission couldn't have been more gracious in how they handled my rental.
I was back-ended in a Walmart in Mission Texas. I was directed to go to McAllen Tx for repairs, but the Insurance company directed me to rent in Mission, TX.
I made a reservation after 5:00 pm expecting to be directed McAllen, TX.
Enterprise in McAllen said I was pointed to Mission when I called for pick up!
McAllen called Mission and had a car pick me up from my body shop in McAllen.
Mission had my inquiry from the night before, picked me up and had a car ready for me.
Pablo was great!
Don't know what others may have had a problem!”
“GC was the agent at Newark Airport who assisted with my car rental. He's so pleasant and helpful, really appreciate the personal service he provided. Thanks GC!”
“Call to rent a car for two days. Confirmation number in hand. Right before I’m leaving to pick it up. They leave a message on my phone stating sorry we do not have a car available for you. Every time I tried calling back to speak to someone at the pickup location. They see my phone number and pick up the phone and hang up! This is no way to run a business! I will never use them again.”
“I cannot say enough about the exceptional service we received from Zoey at Enterprise in Centreville, Va. From start to finish, she went above and beyond to ensure every detail was taken care of, making us feel valued and supported at every step. Zoey’s dedication to her clients is unmatched—she not only anticipated our needs but went out of her way to make the entire experience seamless and stress-free. It’s rare to find someone so genuinely committed to providing the highest level of service, and Zoey truly embodies excellence. She’s a remarkable asset to Enterprise, and her exceptional care made all the difference! Thank you Zoey!!!!!”
“No responce to complaint. I spoke with 5 representatives over 5+ weeks; Including the "escallation" specalist and I NEVER RECEIVED A CALLBACK, EMAIL OR TEXT.
Why have a customer service if they do nothing. Very frustrated and disappointed and asked huge waste of my time and energy.”
“After bring the car home, we realized that we didn't understand how to synchronize our phone with GPS -- so we drove back to the Kissimmee, FL store. Jeff was fantastic and patiently went through, and demonstrated, the steps as I took note. After returning the car, my husband was going to take a bus back to our nearby home but the Manager, Eva, gave him a lift. These "above and beyond" gestures were greatly appreciated. Both of these Enterprise staff members are real assets with their customer-first and helpful attitudes.”
“They have very good customer service at the one on Montgomery hwy Dothan Alabama. Fast service and they make sure you get what you need. Alex Carranza answered all my questions every time I called and made my return very pleasant in my time of need to return to a closer one in Eufaula.”
“Christian at SeaTac airport was helpful and even gave us great tips on what to see, do and eat while in Seattle. He was spot on and so welcoming. He made us feel right at home. Bravo on the customer service Christian!”
“Made a reservation after reading policy they lied when I got there they didn’t accept my reservation
Called them on the phone at the headquarters and they made a different reservation at another location and promised me everything was set , got there 2 hours later and they lied !!!!!!!!! I hate enterprise!!!!!!!!!”
“11/11/24- gave 1 star because you can’t give 0.
Info: enterprise, national,Alamo are ALL the SAME company!!!
11/8/24 made a reservation over the phone for Tampa airport pickup at 12:30AM 11/9/24 due to flying in for an urgent family emergency.
When I landed, I chose my car but then could not get out of the airport due to the reservation having the wrong date of pick up, as well as the wrong drop off location that would have cost me an additional $300 charge.
The man who took my reservation made the pick up for 11/12/24 not 11/9/24. When I tried to make a new reservation I was told I would have to wait in the airport till 7am when the counters reopened. I tried explaining I was trying to get to a family member before they passed. Nothing, just kept saying I had to wait there was nothing they could do.
I reached out to Budget, not only did they listen, they had a car brought in for me. Sadly I still never got out of the Tampa Airport till 4am and was too late by an hour. Had Enterprise just done their job, I would have had time to say my good byes.
On 11/10/24 “Marissa” from Enterprise (813-304-8504 not sure that is a correct name) left me a Vm using my correct name asking for a pic of the vin number of the car I had taken as it was missing from the paperwork.
Seriously?!!!!
I text back stating I not only did not have their car, but that I would never use them again.
Her text back were unprofessional, no apology.
We went back and forth a few times and when I said I would be reporting her she pulled back all the text she had sent me. I did screen shot them. So to remember never to deal with this company again. She responded 1 last time and called me now by a differnt name. Supposedly she sent her response to me by accident as she had been talking with another client.
Even worse!!! Do your job and watch what your doing!!! This proved my point exactly!!!
So unprofessional. They made a mistake, took no responsibility for it, she called and was seeing the original correct reservation now and then made it seem as she was doing me a hugh favor by cancelling it and not charging me.
Their horrible customer service and mixed up computer system caused me a great heartfelt loss that I will never have a chance to change.
Please do not chance any important meeting with this company. They, Marissa, will show you absolutely no sympathy, empathy, or professionalism for THEIR MISTAKE.
Amy S.”
“I would like to express my thanks and gratitude to Mr. Scott Coollier, assistant branch Manger for the professionalism with which he dealt with me when I rented a car and it turned out that there was a simple problem. He did his duty and changed my car for another one in less than ten minutes and I was able to complete my work. Scott deserves the promotion because he represents the company in the best way.”
