Espresso Parts Reviews

Name: Espresso Parts
Rating: 4.83

4.8 Rating 8,896 Reviews

96 %

of reviewers recommend Espresso Parts

4.8

Based on 8,896 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Espresso Parts 5 star review on 3rd May 2024

Enrique Martinez

Espresso Parts 5 star review on 2nd May 2024

Christian Díaz

Espresso Parts 5 star review on 5th April 2024

Neisha Arbelo

Espresso Parts 5 star review on 1st April 2024

Gary Holley

Espresso Parts 5 star review on 28th March 2024

Zemarai Anjaz

355

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“EP has never ever let me down. And their people are as good as their products. I run a coffee shop and roastery and count on Espresso Parts for all manner of products and support and so should you.”

Helpful Report

Posted 4 years ago

“The team at Espresso Parts were fantastic! They provided excellent service throughout my whole journey with them. I would highly recommend.”

Helpful Report

Posted 1 hour ago

“You were great. However, I had a small problem with the latest shipment. The customs duty were paid for half of the shipment and not for all items. I refused the shipment first as I have to pay an extra amount of $70. UPS called me two days after that they contacted the duties to reduce the fees to $25 instead of $70. To make the long story short I paid the $25 knowing that this amount should be covered within the total shipment fees.”

Helpful Report

Posted 12 hours ago

“great comunication, fast respond”

Helpful Report

Posted 23 hours ago

“I was looking for the remarkably scarce Acaia Lunar scale in black--the Espresso Parts website had one in inventory, but I wanted to check in person, so I called and a human picked up the phone to verify. I placed an online order and the scale arrived in less than a week--with a nifty sticker that I immediately affixed to my water bottle. I added the store to my short list of excellent coffee places that I would do business with again.”

Helpful Report

Posted 1 day ago

“Van took my call and spent all the time with me that I needed to make sure I found the right parts. They shipped the same day and they arrived on time and my machine works perfectly now. Highly recommend this company!”

Helpful Report

Posted 1 day ago

“Awesome customer service. Pleasant. Prompt. Offer a variety of fairly priced products for every level of our espresso journey over the years.”

Helpful Report

Posted 1 day ago

“Fast with no drama. Thanks, D Wilson”

Helpful Report

Posted 1 day ago

“Free shipping would be nice.”

Helpful Report

Posted 2 days ago

“Excellent customer service every time!”

Helpful Report

Posted 2 days ago

“great great”

Helpful Report

Posted 2 days ago

“They have the fittings that we need. Can't find them anywhere else. Thanks Espressoparts.”

Helpful Report

Posted 2 days ago

“Counter rinser was the perfect addition to our coffee trailer! Worked great!”

Helpful Report

Posted 2 days ago

“Great replacement part with reasonable shipping time! Pavoni parts can be hard to get but Espresso parts had a replacement heating element in stock!”

Helpful Report

Posted 2 days ago

“wasnt close customer service was very rude”

Helpful Report

Posted 3 days ago

“Great product!”

Helpful Report

Posted 6 days ago

“Found the correct part for my Gaggia Classic, it fit perfectly and it is now working as intended. Shipping was very very expensive. The part cost +/- $ 8, shipping was in excess of $ 10, for a part abount the size of a marble.”