Euro Car Parts Reviews

Name: Euro Car Parts
Address: Fulton Road, ,, Fulton Road, ,, Wembley
Rating: 4.29

4.3 Rating 280,759 Reviews

82 %

of reviewers recommend Euro Car Parts

4.3

Based on 280,759 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Intex Frameset Swimming Pool (Rectangle) - 4.5 x 2.2 mtr

Euro Car Parts 5 star review on 4th September 2026

1307

Anonymous

Anonymous // 01/01/2019

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“Product does whats needed and staff are friendly”

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Posted 2 months ago

“Smaller queues at Tamworth but Euro was the go to place a few years ago now too expensive parts are available on line cheaper now only but items when on offer sad really”

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Posted 2 months ago

“Ordered the part online, and it was ready for collection immediately. Excellent service.”

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Posted 2 months ago

“very slow delivery”

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Posted 2 months ago

“very fasr delvery half an hour”

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Posted 2 months ago

“Excellent price and I got my bit I needed. My only moan would be the wait. You could really use a collections only queue.”

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Posted 2 months ago

“The gentleman who served me was very helpful as I had originally ored the incorrect part. He rectified my error and all ended extremely satisfactorally”

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Posted 2 months ago

“Spot on service from the people at Widnes.”

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Posted 2 months ago

“Products as described and turned up quickly. I think my only surprise is they weren't packaged, but I guess it's better for the environment and they were transported safely, so no issues with that. Would definitely use again”

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Posted 2 months ago

“Queues can be managed so much better You have so many customers waiting to be served but there isn't a system in place to serve customers The queues need managing - every customer must not be kept waiting longer than 5 minutes”

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Posted 2 months ago

“★☆☆☆☆ A Complete Shambles, Saved Only by Helpful Staff Having used Euro Car Parts many times over the years, I never expected to find myself writing a review like this. Previous experiences have generally been positive, which makes this particular experience all the more disappointing. On 30 May 2026, I placed an order and paid an additional charge for same-day delivery. The delivery never arrived. What followed was a complete shambles. I was initially assured that the order was “on a van” despite the website continuing to show the order as pending. With growing doubts, I contacted customer services again on 1 June, only to be told that nobody could explain why the order had failed and that the system still showed little more than “order placed”. At that stage, there was no evidence the item had even been picked, packed or despatched. A refund was promised within 5 to 7 days. Having heard nothing further, I chased again on 8 June and was then informed by another representative that the order had apparently been delivered on 1 June. It had not. No order had ever arrived and no proof of delivery was forthcoming. By this stage, I had received three completely different versions of events: • The order was on a delivery vehicle. • Nobody knew what had happened. • The order had already been delivered. Meanwhile, I was left doing all the running and repeatedly chasing for information and the refund I had been promised. To be clear, this review is not aimed at the customer service agents. Every person I spoke to was polite, professional and genuinely tried to help. The problem appears to lie with the systems, branch communication and internal processes. Customer service staff can only relay the information they are given, and unfortunately the information they were receiving appeared to be inaccurate, contradictory and lacking any real ownership. Eventually, after escalating the matter to senior management within LKQ Group and Euro Car Parts, the refund was finally processed and has now cleared. Whilst I appreciate that the matter has ultimately been resolved, it should never have required escalation beyond normal customer service channels. Mistakes happen. Failed deliveries happen. What customers should not have to endure are contradictory explanations, broken promises, poor visibility of order status and the burden of having to investigate their own missing order. My hope in leaving this review is not simply to vent frustration, but to encourage Euro Car Parts to examine the processes and systems that support their front-line staff. The people were helpful. The processes were not. I will continue to use Euro Car Parts because my previous experiences have been positive, but this particular episode was easily one of the worst customer experiences I have encountered in recent years and one which I sincerely hope no other customer has to endure. Order date: 30 May 2026 Outcome: Refund eventually received following escalation Overall experience: A complete shambles that should serve as an opportunity for Euro Car Parts to improve its systems and customer journey.”

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Posted 2 months ago

“excellent service, delivered within 2 hours on a standard delivery”

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Posted 2 months ago

“we got the parts we needed at a great price operative at the shop was very helpfull on the phone sorting us out”

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Posted 2 months ago

“Good service - fair pricing”

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Posted 2 months ago

“Fantastic service. I received a cal with an update on my order and when the package was being delivered the delivery man went above and beyond to make sure that we received it and that it was protected from the elements. Top service and very grateful, thank you! Just need the town to stop so that I can get the caravan cover on”

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Posted 2 months ago

“Great service”

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Posted 2 months ago

“I ordered an 'in stock' battery for delivery and after 4 days the order was cancelled as apparently the battery was not available from stock or the supplier. I checked online and it was showing 'in stock' in several locations so I just went to the closest store and purchased one the next morning. If you are going to offer an online delivery option then you really need to make it work instead of just wasting more time.”

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Posted 2 months ago

“Always great service always friendly staff . Always a good experience”

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Posted 2 months ago

“Good prices on the autoglym products I ordered just let down by only getting 2 of the 4 I ordered so what I saved on purchasing them I wasted having to go back two days later to collect the balance .”

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Posted 2 months ago

“Car parts came very quick, good quality and good price”

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Posted 2 months ago

Euro Car Parts is rated 4.3 based on 280,759 reviews