Euro Car Parts Reviews

Name: Euro Car Parts
Address: Fulton Road, ,, Fulton Road, ,, Wembley
Rating: 4.29

4.3 Rating 275,628 Reviews

82 %

of reviewers recommend Euro Car Parts

4.3

Based on 275,628 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Intex Frameset Swimming Pool (Rectangle) - 4.5 x 2.2 mtr

Euro Car Parts 5 star review on 14th March 2026

1285

Anonymous

Anonymous // 01/01/2019

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“Good parts”

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Posted 2 weeks ago

“It was a simple service to just buy online and collect within store.”

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Posted 2 weeks ago

“Easy to order online but waiting in queues when collecting with only 1 till operating and others in office behind glass looking like not willing to come out and help out on front desk to speed customer waiting times when collecting parts”

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Posted 2 weeks ago

“Welcoming and helpful staff”

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Posted 2 weeks ago

“Excellent parts in stock, easy to collect, well known brands, competitive prices.”

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Posted 2 weeks ago

“Shocking experience and appalling customer service! I made a purchase of a couple of items online to collect at our local store that same afternoon. Once I had paid for the items, the message came up stating that they would not be available until the following day. I contacted the store and was advised by Richard to place another order with a different part that was in stock (costing £25 more) which would be available that afternoon, and I would receive a full refund for the initial items within 5-7 working days from when the items arrived instore. I contacted the store again the following day after recieving a notification that the initial parts were in for collection. Following a long wait on hold, finally got through to someone the other side of the country (Norwich) who said they would email the local store to request they refund me. The following day I contacted the store again to check this had been recieved and refund in progress. I was advised it had been refunded and would have refund back on my card within 5 working days... So this has not happened and it is a day short of 2 weeks now... Called store again on hold for 10 minutes, then Katy said she couldn't help or see the transaction then fobbed me off with a customer service number, said I needed to speak with them..called and waited on hold for 25 minutes, then gave up a called store back, another 10 minutes on hold before being told that the order was in archive and they cant see anything on it now, Mark said he would call the customer service on my behalf, and ask them to call me back....So, it is now 3 days later, and I am still waiting for this 'callback'. Gave up waiting, and tried calling customer service again, and managed to get through to Amy after a super speedy 9 minutes on hold, she advised me she can see a store request for a callback on the system, but thjey are very busy...but the store had not put the order through for a refund correctly originally so not picked up, and that their refund 'robot' was not working so she has to put the refund through manually, this will take 3 days to get back to my card. Assured an email will be sent to confirm this, no email recieved at all, however, finally got my refunfd back 4 days later...only took 2 and a half weeks.”

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Posted 2 weeks ago

“Collection of items was quick and easy. Everything was in stock, as expected. Thanks”

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Posted 2 weeks ago

“Good price, easy to order and collect.”

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Posted 2 weeks ago

“The order placed was not received within the advertised timescale. Follow up was made difficult owing to the complication of the automated system. Very difficult to get to speak to a person concerning the order”

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Posted 2 weeks ago

“I odered the car battery and collected as advised in the email. The counter staff member was helpful and the heavy battery (over 20 kg) was brought to the car for me by another member of staff. Note the questions below about delivery etc. are not applicable—I collected the car battery.”

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Posted 2 weeks ago

“Do not have enough stock of the cheaper pads”

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Posted 2 weeks ago

“Item sent was wrong and was comepelryl different to description and photo , couldn't get through on phone to customer service to be rectified”

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Posted 2 weeks ago

“No discount on service parts ie oil & filters can get same oil & filters on ebay for half the price”

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Posted 2 weeks ago

“Well what can I say ? .. those people at Europarts are brilliant. Ordered a car battery, and was told the time of delivery and came about 1 hour early. Now that's professionalism. Definitely order again. Well done. 👍”

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Posted 2 weeks ago

“Friendly staff, good parts availability and not too far to the nearest branch. Only docking one star because the parts supplied were not a good fit for the car. No problem returning them of course but after using the website to ensure the parts were compatible, it's disappointing to have this issue.”

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Posted 2 weeks ago

“I’ve been sent a request for a review but still have not received my order !!”

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Posted 2 weeks ago

“Excellent service, parts and use quality is superior and strong. Able to complete tasks easily with the right tools. Refund and exchange easy to complete. Well done guys.”

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Posted 2 weeks ago

“Excellent service, quick hassle free returns, keen prices”

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Posted 2 weeks ago

“OK so it was in June last year I got a voucher from eurocar parts and happy to say I redeemed that voucher, it was a very rude member of staff so hopefully by now he has gone as I didn't see him and I haven't really gone back to that store until a few days ago all went well,but the time it took to sort it out was a bit slow especially when ya told I had to do it online, so I went home done it online but couldn't pick them up until I showed up and payed an extra 48p to get 6 cans instead of 5 brake cleaner , Hey look eurocar parts you really need to sort out the time it takes to serve a customer 15 to 20 minutes to sort one customer...kinda tells you,I had to collect items from store ,,witby rd bristol”

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Posted 2 weeks ago

“vary good adjusting and fitting”

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Posted 2 weeks ago

Euro Car Parts is rated 4.3 based on 275,628 reviews