Evans Cycles Reviews

Name: Evans Cycles
Address: Evans Cycles, Camino Park, James Watt Way, Crawley, Sussex
Rating: 1.92

1.9 Rating 504 Reviews

22 %

of reviewers recommend Evans Cycles

About Evans Cycles:

Evans Cycles are one of the UKs largest specialist cycle retailers and we stock variety of bikes, cycling equipment and cycle clothing. The range includes mountain biking, BMX, road cycling, commuting, folding bikes and kids bikes.

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Phone:

01293 574900

Location:

Evans Cycles, Camino Park, James Watt Way, Crawley
Sussex
RH10 9TZ

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Evans Cycles 5 star review on 15th September 2024

Anonymous // 01/01/2019

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“Pretty difficult keeping this short but I'll go with this. I received a watch for my running which had a broken strap. I mean clearly and visibly torn! The box had obviously been opened and repackaged too. They were closed so I opted for twitter as I noticed they were posting tweets over the weekend. That's normally a sign of someone that cares about engaging with the customer. In short, I had to wait until Monday to call and was latterly chastised for airing my dissatisfaction using twitter (which incidentally I didn't but I did tell them what was wrong). The twelve year old lad with an attitude kept banging on about not understanding my frustration and couldn't tell he was exacerbating the mood and the situation and indeed missed the entire point. The watch had obviously and deliberately been sent out damaged and/or good enough for sale. You simply couldn't miss that it was damaged. Someone for that was ok. In the end the little oik made the whole experience far worse and I simply decided a refund would be best. To be fair, those that did engage via twitter were pretty good. The conversation I had on the Monday however, completely undermined that. Oh and the oik also claimed that their competitors also don't use twitter over the weekend and asked for examples. I thought "if you don't know, then you have a bigger problem that I thought" and he also claimed he was responsible for the social media side of things as he explained "that's not how you use twitter or what it's for". So not only did he balls it up for Evans on this occasion he also felt he was the gatekeeper for all things social media. The claim that companies offer great customer service is a great claim - it's a must for them to merely operate. To survive however, they absolutely must have great customer care. This fell well short. N.B. I had a quick look at their timeline last week and almost exactly the same thing happened to a chap that returned tyres as opened and used. Evans? They say "warehouse soiled". Needless to say he isn't going back either. Incidentally, this is the first time I've had to post a bad review in well over 2 years so it's not a habit I'm in :-)”

Helpful Report

Posted 11 years ago

“Went to the Bath street shop in Glasgow for a flat tire, change the breaks and some other stuff... Lovely staff, very helpful and competent ! Had the feeling to leave with a brand new bike and not an empty wallet which was great ! Will definitely be back !!!”

Helpful Report

Posted 11 years ago

“Took my bike into the Shoreditch store to have a look at my derailleur. Upon picking up my bike, I was told that the mechanic who fixed it had spent 15 minutes on it as it was a quick job. I got to the pay desk and saw that my back break wasn't working which was peculiar as it was fine before I took the bike in. I told one of the employees about this and what followed was an half an hour wait whilst they tried to figure out if I was fobbing them off and trying to get my brakes fixed for free. Not a great feeling standing around with mechanics facing away from you and discussing the possibility of you being a lying thief. They couldn't get through to the mechanic who fixed my bike so let me have the benefit of the doubt that my brake was working when it was brought in. HURAH, I was telling the truth! Was handed my invoice and saw that I was charged £10 for them to take out my inner tube and put in a new one. Plus £5 for a new inner tube. Now I can see that they do need to charge for labour but £10 just to take out an inner tube! The mechanic told me that at Cycle Surgery they would charge me £15 for that! Well you just did charge me £15 for that! At least I had my bike working again! Nope, twenty minutes into my commute the next morning the derailleur packed in. Took the bike back yesterday and another mechanic was having a look at the bike and said that there was a piece missing, (I found said piece back at my friend's house) so the mechanic who did the job in the first place didn't even realise there was a piece missing from my derailleur and managed to stop my brakes from working and I get charged £25 for this pleasure! Took my bike to another shop and paid £50 for the whole thing to be sorted out as due to the derailleur packing up during the commute I lost more pieces and had to pay for a new one. The last mechanic that I spoke to at Evans was very nice and apologised for the service that I had received. Just a shame that he didn't see my bike first. Will never go back there!”

Helpful Report

Posted 11 years ago

“Just bought a hoy bik from Evans cycles great service too”

Helpful Report

Posted 11 years ago

Evans Cycles is rated 1.9 based on 504 reviews