Evans Cycles Reviews

Name: Evans Cycles
Address: Evans Cycles, Camino Park, James Watt Way, Crawley, Sussex
Rating: 1.92

1.9 Rating 504 Reviews

22 %

of reviewers recommend Evans Cycles

About Evans Cycles:

Evans Cycles are one of the UKs largest specialist cycle retailers and we stock variety of bikes, cycling equipment and cycle clothing. The range includes mountain biking, BMX, road cycling, commuting, folding bikes and kids bikes.

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Phone:

01293 574900

Location:

Evans Cycles, Camino Park, James Watt Way, Crawley
Sussex
RH10 9TZ

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Evans Cycles 5 star review on 15th September 2024

Anonymous // 01/01/2019

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“Just took my Trek 6300 bike to Evans plymouth city center for silver service and replacement of chain and cassette,for a grand sum of 150 pounds. . Got bike home and noticed that it makes a crunching noise as I cycle along using the middle chainring. I have inspected the middle chainring and noticed that there is obvious wear to the teeth,quite understandable as this is the most used ring out of the three front ones.. This should have been noticed by the so called experienced service technician when replacing the chain and rear cassette and so they should have informed me of this and fitted a new middle chain ring. I have now had to source a new part so I can fit it my self and now I am without a bike for a few days. If I had continued to use my bike in the condition Evan cycles had returned it I would have caused more damage to the new fitted parts.”

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Posted 9 years ago

“Just had my 6 week check on my new bike at Braehead Glasgow store Great service and special mention to Kriss the mechanic for explaining about the problem with changing chainset. To marks.”

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Posted 9 years ago

“Booked bike in for silver service and ordered Ultegra 6800 calipers to replace my existing Tektros. Bike returned with my Tektros still on the bike and they tried to charge me for actually fitting the Ultegras. Wasnt the shops fault as the bike is sent away to the service centre so they are at fault. They even informed me the calipers would take a day to come in stock. Main reason for service was front tyre shaking on descents and no notes in regards to my concerns either. Best bet is to get your bike serviced elsewhere that dont charge you for labour they DIDNT do.”

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Posted 9 years ago

“Bought a lock from them and it was received with no keys. They did send a replacement however. Also bought two Knog lights in 8/2015, but the recommended recharge date said 10/2014! They barely hold a charge and Evans wants me to pay JPY 1200 to return the lights to them to inspect. Seems like fraud to sell expired products.”

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Posted 9 years ago

“very disappointed, the shop staff are clueless and the customer services are an abomination. No clue what they are doing, customer services isnt in their forefront at all. Shame as they could possibly be a good company if they trained their staff!”

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Posted 9 years ago

“Since taking up serious cycling last summer and having bought my bike and accessories from Evans, Wimbledon branch, I have had nothing but very good service with one and two staff going the extra mile on occasions. I will for one continue to shop and service my bike at this branch.”

Helpful Report

Posted 9 years ago

“I work in one of the shops and it's a destroyer of a love of cycling, believe me! I'm horrified how nastily it treats its employees - even those who work on the front line. I love talking bikes all day, would love to work for a company that truly supports its local cycling community but am prevented from doing so by this shambolic company - a company that treats us like something smelly it's trodden in! Despite that, you'll get the best service we can muster as we care helluva lot more about our cycling community than this abysmal company does about us! :-(”

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Posted 9 years ago

“Another unhappy customer. Returned a light to the shop due to an intermittent fault (ie it would not switch on!). Was told it would have to go back to the manufacturer for testing and may take 4-6 weeks. Went in 3 times to be told its still not back but be patient. We will let you know when we receive it. Today, after 4 months waiting, i get told it never actually went to the manufacturer and it works fine so warranty claim cancelled! WTF! Last time i shop there!”

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Posted 9 years ago

“Booked bike in for service, took bike the night beforehand and called Evans at chilfactor to see when the bike would be ready. Called twice more told me they are busy and would get call to say when done. Now it's four days later still no call went to store still not done no apology nothing !! Totally uninterested staff.”

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Posted 9 years ago

“Very poor experience, delivery times wrong on website, unhelpful staff in the store. Cancelled order asked for refund.”

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Posted 10 years ago

“Ordered a Bianchi and paid deposit only to be contacted a week later to be told the bike had been sold and it was the last one. Rubbish excuses offered and crap customer service. No resolution offered just o sorry bad luck you can always pay more money for a bike. Rude condescending patronising staff at Norwich. Never again.”

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Posted 10 years ago

“Really really bad service! No staff, they all seem to be in the back. Never answer the phone. When I did get hold of them they said my bike would be ready the next morning, when I got to the shop they said it was nearly ready just needed about 20 mins. 1 hour later still no bike. While waiting in the shop people came and went without even seeing a member of staff. People asking me if I worked in the shop. Appalling ! Still need other items for my bike but will not be getting them from Evans cycles that's for sure!!”

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Posted 10 years ago

“don't bother with the gateshead branch they havnt got a clue customer service doesn't exist”

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Posted 10 years ago

“Had a terrible experience with Evans, went to look at a bike which had 30% off, the offer ended on June 2nd. Went in on June 2nd to buy the bike and the price had changed. I then called up the branch in Plymouth and asked again and was told again that the price has changed. So watch out if you see an offer in store, Evans work on their own special calendar. After writing a long complaint letter I am told that someone will be in touch within 7 business days! usual corporate response same old, clearly they hope after 7 business days you would have forgotten about their lies. I posted pictures of the prices on facebook and was told that they would allow me to buy the price at the origigional price, no real apology I don't think they really care certainly not in anyway wowed by the way my complaint has been handled. Wont be shopping at Evans Cylcles in the near future, watch out for their shady pricing people”

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Posted 10 years ago

“NEVER BUY A BIKE FROM HERE The fact that I can't even ride a bike 200-300 metres down my street on its day of purchase is appalling. As I was turning the corner my handlebars slipped out of place and I could have been knocked over by a car. Absolutely appalled.”

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Posted 10 years ago

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Posted 10 years ago

“I bought a bike which developed a crack in the frame. After repeated attempts to call the Guildford shop (they don't answer the phone) I took the bike in and I was told that they would get a replacement frame. It never showed up, no-one ever contacted me. I would strongly advise against buying anything from these people. They seem to be very happy to take your money but if there's a problem you're on your own.”

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Posted 10 years ago

“Absolutely appalling customer service. My son bought a cycle, he nearly had two bad accidents on it as there were faults on the bike. The back spokes were bent also. When we rang the store they said to bring the bike to them. When we explained that we couldn't get the bike to the store are we live 14 miles away they just said they couldn't help. We took the bike to halfords to get fixed and they said it was terrible that Evans sold us the bike in this state and that Evans should be fixing it for free. In desperation we rang Evans head office and they said that it wouldn't have been a problem them collecting the bike and fixing it. I asked why the store didn't suggest that and that the store were totally unhelpful and the head office said that I had no proof the store didn't help me. As it was outside the period of weeks where I can send the bike to get fixed, there was nothing they could do. My son is now having to pay to get the bike fixed somewhere else. I've read lots of terrible reviews about Evans and only wish I'd read them before we bought a bike from them.”

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Posted 10 years ago

“Worst bike retailer ever go elsewhere if you can had so many issues/problems to list from my bike to customer service!!!!!”

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Posted 10 years ago

“Firstly I had to make a warranty claim which they refused to admit anything was wrong 3 times before I finally escalated it to the store manager and he finally agreed there was a fault and all of my brakes had to be replaced. I then took it in for a service and they charged me £50 for doing absolutely nothing, when I complained they just said they checked and it had been done but from the state my bike was in they hadn't done anything. I would avoid Evans cycles completely and go to a more professional chain, there are plenty of others.”

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Posted 10 years ago

Evans Cycles is rated 1.9 based on 504 reviews