Evans Cycles Reviews

Name: Evans Cycles
Address: Evans Cycles, Camino Park, James Watt Way, Crawley, Sussex
Rating: 1.92

1.9 Rating 507 Reviews

22 %

of reviewers recommend Evans Cycles

About Evans Cycles:

Evans Cycles are one of the UKs largest specialist cycle retailers and we stock variety of bikes, cycling equipment and cycle clothing. The range includes mountain biking, BMX, road cycling, commuting, folding bikes and kids bikes.

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Phone:

01293 574900

Location:

Evans Cycles, Camino Park, James Watt Way, Crawley
Sussex
RH10 9TZ

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Evans Cycles 5 star review on 20th August 2025

Anonymous // 01/01/2019

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“Very helpful until they got my money. After spending over £2900 in store I took my bike for a spin and noticed a squeak when riding. I had to go away for a few months but I took my bike with me. I called Evans for advice on what it may be.. they gave some basic advice I already had from youtube. On investigation at a bike shop we found the spokes on my wheels where dangerously loose so loose infact that the small amount of riding I had done had twisted my wheels untrue! The squeak was spokes rubbing as my wheel warped while riding. Such a basic and dangerous problem. Somthing that should be checked on building the bike and on sending it out. Clearly this was not done and no care was put into building my bike. Furthermore the brake/shifters where at different levels, one was not tight.. there goes my bartape fixing that! The brake and gear cables were too short so turning a corner lead to ghost braking due to cable tension... an amateur job at best.. cost me to have it done properly and could have cost me my health.”

Helpful Report

Posted 8 years ago

“I order my bike online on the 4th Aug. On the 5th Aug I had an Email to say the bike is being built. Great! By the 9th Aug according to my account info it's still being built. I called to ask what's happening and when will be shipped. it will go out tomorrow I was told. It didn't and I called to complain. The same day I received another email to say it had been shipped but unlike other orders in the past it has no tracking number. So, I have no idea where or when I will get me bike. Not even sure that it's actually been sent. I have used evans for years but I'm afraid they have gone down hill and I won't be back.”

Helpful Report

Posted 9 years ago

“To whom it may concern at Evans Cylces, You have asked me to write to you as I posted a rather childish tweet in my anger at the service I’ve received on what was meant to be my ‘new-bike-day’. Whilst I applaud your return policy of the 30 day test period, I was shocked to have turned up to collect my new bike to find that it was clearly soiled, the paint was chipped and nobody had any intention of saying anything about this. I ordered a Pashley, an £875 bicycle in black, with cream coloured tyres that I’ve been coveting for some time and I was really looking forward to finally riding. When I arrived to collect the bike it was filthy, covered in dust and grime, and random pieces of clear sticky tape from packaging (odd off cuts, not there to protect the paintwork). I asked for a cloth to rub it down so I could check it over, which I was handed, no offer of it being done for me despite the fact I was supposedly purchasing a brand new premium product. I’m not usually so suspicious or cautious but the tires were blackened from obvious outdoors riding and the bell was tarnished. I soon found a sensible sized chuck of paint that was missing on the cross bar, right on the top in an obvious place. If your staff missed the used condition of this bike then they must have been considerably busier than they looked. If your staff didn’t miss it, then shame on you for trying to sell me soiled goods for full price. At this point someone did appear from the back and show sympathy, it was obvious I was severely disappointed and had my ‘new-bike-day’ ruined by this, however his only available words of condolence were that “oh yeah, it did arrive fully built, we have no way of telling when ordering” I was then informed that this was your last one and that Pashley wouldn’t be supplying you any more until May. Thank goodness for well run small independent bike shops like On Your Bike at London Bridge. They couldn’t be more helpful when they informed me they didn’t have my frame size in stock and within five minutes they’d called Pashley, discovered the manufacturer has stock left and have made sure I will have a brand new, unsoiled and freshly built bike within the week. All this whilst honouring the sale price on their sale website that is £125 lower than yours. You have shown me that bigger shops do not always mean cheaper prices, just cheaper service, whilst reminding me that small independent traders that care about their clients are always going to provide a greater retail experience. Regards, Edward”

Helpful Report

Posted 9 years ago

“I dropped off my bike for a service 10 days ago. Instructions were quite clear, I had to travel abroad and would pick the bike up upon my return. I entered the Woking shop today and told the gentleman I was there to pick up my bike. Whilst he was getting my bike I asked another chap for some gloves. Their stock had run out and they were awaiting new deliveries. My bike finally arrived and the service had not even been done! Sadly, this is not the 1st time that Evanshas let me down. I know the owner of the chain and I would like to help them in his business but sadly the service is so average and the knowledge of the staff on the ground is so poor that from now on I will have to give Evans a miss.”

Helpful Report

Posted 9 years ago

“Bought a cannondale caadx from the Braehead branch in Glasgow, the first issue I had was the headset was loose from day of collection and the gears were not exactly tuned! I don't care much for their customer service, and no apology for the bike having to be returned twice within a week of purchasing. I can understand teething problems with a new bike, but this was on the back of my other bike having a "gold service" and being returned to me with a loose headset (yip it's a recurring theme) and gears crunching! I find certain staff members unhelpful and a couldn't care less attitude. I won't be spending another penny at Evans.”

Helpful Report

Posted 9 years ago

“Seen the bike I wanted on Evans website,bought it there and then when i visited shop,I found the staff friendly and very helpful,would definitely recommend them to anyone who wants a new bike Well done Preston branch Mick from wigan”

Helpful Report

Posted 9 years ago

“Seems like he more you pay for a bike the less they think of you! I paid Evans 3,190 for a bike and arranged to pick it up at Braehead a week later at 1pm on a Monday afternoon. I went along 1/2 hour early as I was a bit excited to be picking up a pretty decent bike but they kept me waiting 3 hours changing the brakes and fixing a puncture! It seems they didn't even look at the bike until I turned up to pick it up! The guys were all very friendly but they forgot about customer satisfaction! I thought they would be spending time setting the bike up for me instead of carrying out repairs and by the time it was ready I didn't have time to set it up and instead of feeling good about getting a new bike, I left pretty disgruntled instead”

Helpful Report

Posted 9 years ago

“Stormy weather in Glasgow today, walked through town with a puncture on my way home to the South of the City. Enter shop, friendly staff inform me I might need to wait an hour to change the inner tube, manager is heard from the repair room, says to come back tomorrow. All of 5 repair staff too busy, the generosity is beyond belief, quite clear the 2minute job isn't £££ worth his while. Avoid this place is now in my vocabulary. Took train home being a Sunday, probably will be without bicycle till Saturday. Thanks Evans!”

Helpful Report

Posted 9 years ago

“Just been to the branch at canary wharf to order my brompton bike. Was told at spitalsfield store a few months ago to build the bike on the brompton website, save it and the website would generate a build number, which I'd need to quote at an Evans store and they'll order it in for me. However the assistant at the Canary Wharf branch didn't want the build number, he wanted to go on the brompton website and build it using the Evans account. If they could do this all along then I would have ordered it when I was last in an Evans store months ago. This assistant quite clearly displayed his annoyance when I didn't have a print out of the build, something which was never communicated to me in the last store. Overall, my view of evans is that there's no conisistency between the store and of the assistant, well he was the architypal arrogant bike specialist with a superiority complex. No interest in customer service. Thanks Evans.”

Helpful Report

Posted 9 years ago

“What a bundle of muppets!! Purchased a new "free Hub" online and paid by credit card, 8 days later no sign of it, called the helpline and was told that they had used a low cost courier who has agreement with them for up to 14 days delivery, Not happy to wait another 6 days I asked for the order to be cancelled and the money returned to my card, you wont believe the response, "you will have to wait and refuse delivery of the goods, after which when they are returned to the store the money will be refunded to my card" and wait for it, that process could take another 14 days, needless to say I argued profusely with the sales girl who frustratingly repeated the process three times despite me pointing out that no tracking number or delivery schedule was provieded with the despath e-mail, eventually as it hit 8pm the sales girl just "hung up" Never waited anything more than 4 days with Amazon or similar sites, Evans are a "computer says no joke" really frustrated!!!!!”

Helpful Report

Posted 9 years ago

“Avoid any mechanical repair - your bike will come back worse - that is if they attempt the repair in the first place. Gear cable frayed within 200 miles after they adjusted because of chain dropping since new. At first service this was pointed out - it was printed on the repair receipt and .... they didn't touch it. Bike given back to me and first ride the following day, the chain drops off. These guys are not imo bike mechanics. Reminds me of yts trainees.”

Helpful Report

Posted 9 years ago

“Ordered a bike from Evans. Paid deposit. Had to chase. Apparently their computer system is not good enough to allocate stock. So someone else got my bike and i don't get what was ordered and confirmed as ordered. unfortunately no one told me so by the time i phone to follow up, sales are over and of the Bikes i was looking before at elsewhere, have sold out. They will offer to refund my money or sell me a worse bike. They won't offer me the new model unless i pay GBP 200 more. If you ask for help and make a complaint you get a replay of choose a worse bike or take you money back. Pretty awful experience. beware an order is not actually an order at Evans. Money changing hands means nothing.”

Helpful Report

Posted 9 years ago

“Ordered some stuff just before Xmas that entitled me to an e-voucher to use in the new year. When the item turned up they had sent the wrong colour. Wasn't too bothered as black (instead of blue) was OK and a bit of a hassle to send back, fill in exchange form etc. The e vouchers never turned up though. I chased and received an email saying I would receive them in a couple of days. They never turned up and after a couple of chasers I gave up bothering. At the end of the day it was only a tenner so a trivial sum. So trivial in fact you'd think a retailer would sort it so as not to lose a repeat customer wouldn't you?”

Helpful Report

Posted 9 years ago

“I had a problem with front and rear hubs of a bike I purchased online from Evans . They packed in after 200-300 miles of riding. I emailed Evans numerous times. They didn't reply , they didn't want to know. I was extremely disappointed”

Helpful Report

Posted 9 years ago

“I recently visited Evans in the West End in London and was served by Julian W. I had pretty much made my mind up what I wanted but we went through the elimination process nonetheless. Julian was very keen and helpful and I bought the bike after a short test drive. I did get the feeling that he wasn’t really that bothered about serving me and that the attention I was getting was just the usual stuff. I then bought some other stuff, a helmet and a hi viz. Julian pointed out that I would get a £20 voucher if I spent over £100. The two transactions were put through separately so not qualifying for the voucher. I pointed this out and he just wouldn’t answer if I would get it or not eventually only saying that I should. He was furtive and really was avoiding the subject. i had just spent over £700 without effort or quibble and so it’s not the money it was just a cheap move by him. It’s a relationship based on trust and to be honest I just don’t feel comfortable about shopping there again. I have since bought another bike for my girlfriend with the hat and hi viz and lights etc from the shop just around the corner who were great. I would recommend them but not Evans, sadly. The vouchers didn’t turn up, as I thought. Poor choices Julian.”

Helpful Report

Posted 9 years ago

“Do not even think about working for this company, particularly because you enjoy cycling. Make no mistake - this company IS the Sportsworld of the cycle industry and actively encourages its managers to exploit and hurt you in any way they can. It even incites other staff to do this as well. It has such a low opinion of its staff it even struggles to pay the minimum wage to them. I've never worked for a company that has such an inherently nasty culture - avoid!, avoid!, avoid!”

Helpful Report

Posted 9 years ago

“Evans delivered a faulty item, rang them & they said send back & send proof of postage cost - returned it special delivery and they signed for it so I know they got it. 7 days later I got an automatic email saying I had filled in the returns form but they had yet to receive the item. Liars!! So now I have no item, am £200 out of pocket and another £8 postage and they are refusing to admit they have lost it!!”

Helpful Report

Posted 9 years ago

“REALLY AWFUL PLACE TO WORK! They are the worst place I have ever worked - full stop. Minimum wage, poor training.. If you love cycling go and work for your LBS, give this Sportsworld of the cycle industry a very wide berth as they get off on really hating their staff! :-(”

Helpful Report

Posted 9 years ago

“I have been to the store a fair few times now, having purchased my bike from them a few months ago. There are never any staff around on the shop floor, and if you eventually find someone and ask for help with anything they look at you like you've fallen out the sky. Also, twice now there's been confusion whether really minor alterations to my bike have been free of charge or not.. Each staff member seems to have a different opinion and whilst I obviously don't mind paying, it's really embarrassing when you've been told something is free and then are made to feel like you're pulling a fast one. I definitely won't be returning any time soon.”

Helpful Report

Posted 9 years ago

“Ishmael in the Spitalfields branch is very helpful and goes out of his way to help customers, would definitely go back there.”

Helpful Report

Posted 9 years ago

Evans Cycles is rated 1.9 based on 507 reviews