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ewheels Reviews

4.9 Rating 3,643 Reviews
98 %
of reviewers recommend ewheels
4.9
Based on 3,643 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
EWHEELS ★★★★★ Review Amazing scooter definitely will recommend my friends
Read ewheels Reviews
ewheels 5 star review on 20th July 2025
Mark Paul
ewheels 5 star review on 20th July 2025
Mark Paul
ewheels 5 star review on 12th June 2025
Anonymous
ewheels 5 star review on 7th May 2025
Ahmed Thompson
ewheels 5 star review on 5th May 2025
Ralph Bucci
ewheels 5 star review on 2nd May 2025
Clayton Park
ewheels 5 star review on 2nd May 2025
Clayton Park
924
Anonymous
Anonymous  // 01/01/2019
Customer Service was excellent, even when faced with logistics challenges they were very accommodating and helpful. Much appreciation to the team for their communication.
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Posted 1 year ago
Thanks so much for this review! We try our best to be as transparent as possible. We mainly ship with FedEx, and while they're not perfect, they've been the best option for us. We do everything we can to safely ship our goods, and in a timely manner.
Posted 1 year ago
Over all the quality of service is exceptional and when I need help it’s usually somewhat easy to get in contact with ewheels team/Jason and the issue is resolved. My only gripe is seeing a pic on website that shows street tire portrayed on wheel. Double checking just to make sure the one I’m buying has a street tire by asking then it arrives with off-road tire… but there helping me get resolved so after I’m able to change it out then no complaints from me.
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Posted 2 years ago
So far so good with both eWheels and my new Sherman S. My questions/concerns were always fully answered. At this point, eWheels will be my first choice on any future PEV purchases. Would have given 5 stars if not for the lack of "wrong container ship" communication.
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Posted 2 years ago
I will be soon buying my 3rd wheel in less than a year and that is due to the super customer service I have received, any issues, problems, and repairs I have been treated with Top notch customer service, only place I will buy from
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Posted 2 years ago
Would give a 4.5 if I could. Bought a seat and fast charger for my V11. Both were in excellent condition and a good deal. Shipping was fast. The only issue was there was nothing in the box except the items. Would have been nice to have some kind of instructions for the charger. Experienced EUC owners might not need directions, but as a newbie, I wanted to make sure I didn't blow up my battery pack. EWheels will still be one of the top places I look to buy EUC items.
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Posted 2 years ago
I love my new wheel but I had paid an extra 300 for overnight shipping and it took 4 days to receive. Besides that the v12 is amazing just mad I paid extra and didn’t get on time.
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Posted 2 years ago
I ordered a Sherman Max and there was a huge delay, but eWheels was very responsive and extremely receptive of my concerns. They're completely focused on making things right and I will continue to be a loyal customer moving forward.
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Posted 2 years ago
Best scooter ever light and portable. excep my screen lights went off all of a sudden? so i cant view my battery percentage and miles per hour. beside its greatest investment .
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Posted 2 years ago
Ewheels was extremely easy to order with...the only hiccup was the container being held up at it's port of origin for a couple of weeks, but that's beyond Ewheels control. I'm about to inquire with Ewheels concerning excessive wobble (@ 15mph) on my recently purchased Sherman Max. If I can update this review in the future, I will share my experience on the customer support side of the business. Any questions can go to the email below. robstagg'r@gmail.com
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Posted 2 years ago
My ks14s arrived 2 days early! Ewheels gets an A+ The Amazon pay option took 3 tries, and my attempts to download the manual from kingsong failed, and it took hours, and many attempts to finally get my wheel registered. Amazon gets a C, and kingsong gets an F on their customer support, but an A on their product.
ewheels 4 star review on 15th October 2022
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Posted 2 years ago
Jason and Ewheels is well known for excellent service. I have paid in full for my new S-22 wheel, but I have not received it yet and it has not even been sent. I am sure the delay is due to King Song and US Customs. These are unusual times and I am being unusually patient. I know Jason is doing everything possible to get the wheels out.- Gary Moore
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Posted 2 years ago
It was sufficient. The website isn't pretty, which made we question its veracity.
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Posted 3 years ago
I love the 16xs, very smooth, very versatile and nimble! However, not sure its just mine or all models but my battery seems to die rather quickly. I go a few blocks and instantly lose 10%. Seems strange but otherwise overall love the EUC.
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Posted 3 years ago
Needed a little filing with a metal file to fit my V10F but they fit and feel great
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Posted 3 years ago
They had a wheel I was looking at. Shipped it very fast and it arrived in perfect condition.
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Posted 3 years ago
Great customer service. Quick, clear, and informative responses.
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Posted 3 years ago
Excellent customer service! Despite the included scooter carrying strap not arriving with the scooter as expected, eWheels quickly sent another strap on its way. Unfortunately, the strap does not seem to be compatible with the E-TWOW GT SE due to its design (or I could just be too stupid to figure it out). A different website (https://theescooterco.com/products/e-twow-shoulder-strap) reveals that "this shoulder strap is compatible with the E-Twow S2 Booster, Master and Eco, as well as the URBN 2.0, 2.1 and 2.2." - notably NOT the GT series. Now I have a strap that does nothing for me. Maybe I can return it or pass it on to someone else who can use it...
ewheels 4 star review on 18th June 2022
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Posted 3 years ago
The product was shipped very quickly and arrived in good condition, though the website is a little uncomely.
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Posted 3 years ago
The Tesla V3 is a good ride -- it's heavy, solid at high speeds, has a good and intuitive app, and is fast. My only complaint about it is that it makes a very loud "electronic" hum like you might hear near a big power grid substation. It's quite irritating and loud and can be distracting when riding the unit around.
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Posted 3 years ago
Wheel came in on time and in great working order. Please continue to support me on my journey with the Sherman Max.
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Posted 3 years ago
ewheels is rated 4.9 based on 3,643 reviews