eWheels Reviews

Name: eWheels
Rating: 4.89

4.9 Rating 3,804 Reviews

98 %

of reviewers recommend eWheels

4.9

Based on 3,804 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Amazing scooter definitely will recommend my friends

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953

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So, I'm brand new to electric scooters and was very skeptical of purchasing from ewheels at first, given the proliferation of scooters available on Amazon and elsewhere. However, after reading a few reviews of their customer service I decided to take the plunge on an expensive but well worth, Turbowheel Dart. Of course, nobody expects or wants to have an issue in which they'll have to contact customer service, but in my case I had a problem with the back-tire valve, but Jason promptly responded with a guide on repairs as well as shipping of replacement parts. I'm incredibly satisfied with the service they've provided, and feel thoroughly assured in future interactions with ewheels!”

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Posted 6 years ago

“I'm delighted with my first wheel and ewheels. When getting into this sport I was concerned with the lack of a product support in The States. Jason and ewheels resolve that accurately. I had an issue with the registration server's in China. It looked to be days from being addressed. Jason got on the horn, email, and probably his wheel too if it were possible! By the next morning was I registered and riding! Thanks ewheels!”

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Posted 6 years ago

“I purchased my MTen3 and 100v MSX from eWheels and couldn’t be happier with this company. They have outstanding customer service and go out of their way to make sure that their customers are completely satisfied. I wholeheartedly recommend eWheels without hesitation.”

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Posted 6 years ago

“I had a good experience with Ewheels. I was able to upgrade my order at the last minute. All I did was email then and they called me back in minutes. I'll be purchasing my next week from them soon.”

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Posted 6 years ago

“Ordered a Kingsong ks 14s and overnight I decided that a bigger 16s would be better. Emailed eWheels the next morning and Jason responded minutes later letting me know upgrading wouldn't be a problem. Sent the upgrade balance and received my 16s a couple days later. Great customer service!”

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Posted 6 years ago

“Very fast shipping , had problems with app but few emails to Jason and I got all taken care of and was very pleased , very professional service and customer support”

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Posted 6 years ago

“My purchase of the KS18XL arrived in two days! Awesome customer service!”

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Posted 6 years ago

“Great customer Service! Jason was great at answering any questions and shipped out the scooter right away.”

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Posted 6 years ago

“So far this thing euc is amazing. And the customer service from Jason was/is impeccable!!!! He was able to answer every random question quickly, with tons of knowledge and insight u cant go wrong with ewheels!!!! Def worth every penny and some!”

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Posted 6 years ago

“Not only did they ship right away, they were able to correct my screwup and add a charger to the box while still getting it out the next day. They provide fantastic customer support, with near-immediate helpful responses from a real person!”

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Posted 6 years ago

“Fast response, excellent service. Jason took care of me when i had a issue with my Dart due to my own fault. No complaint here. Thanks”

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Posted 6 years ago

“Something big about eWheels is that they deal with you on a personal basis. All my questions, concerns, and solutions were in e-mail with the actual people doing the supplying and servicing, and turnaround was quick, with shipping prompt. It wasn't without issues... the supplier sent units with European chargers and manuals, so that's what they were stuck with sending out, and the rapid-chargers got held up in port so it had to be sent separately. But the reason eWheels rates five stars is that they were willing to go to lengths to make sure issues were addressed, comping me for an adapter for the European charger, and keeping me posted on the status of the rapid-charger. The scooter itself was perfect, with the fingerprint scanner installed and working, and Jason has been in contact since, sending along updates about the Spider v2, things their team has observed about it like how best to use the stem locking collar, or different braking systems they're considering trying out. S*** happens, and eWheels will not leave you high and dry on occasions that it does.”

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Posted 6 years ago

“Jason is a superstar when it comes to service. If you’re getting a product that they carry, I highly recommend going through Jason/e-wheels. I even busted my panel & pad and Jason had a replacement sent immediately!!!”

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Posted 6 years ago

“This product is amazing. Got some trouble bye missunderstanding some directive, but the custumors service is very efficient ! Had 2 more wheels at home and its just amazing Thx !!”

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Posted 6 years ago

“I purchased a SoloGlide V3 from eWheels recently. I received everything promptly with no delivery issues. I had some questions afterwards about the fast charging system I had also purchased and I had my answers fast. Wheel is working great, skills are improving, having fun. Over 100 miles so far. All good.”

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Posted 6 years ago

“It showed up. Issues are being dealt with.”

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Posted 6 years ago

“Great service, quick delivery, everything as promised and good communication regarding what to do when the product arrived, especially since Chinese instructions are not that clear”

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Posted 6 years ago

“Jason is always EXTREMELY helpful in making sure that all of my questions are answered (and I ask a lot of them). Because of this I have always had a wonderful experience when dealing with eWheels. I highly recommend Jason and ewheels to anyone considering an EUC or scooter.”

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Posted 6 years ago

“Jason at eWheels is great. I had about a dozen interactions via phone or email with him over the last year. He has always been helpful and his advice has panned out. I feel much more comfortable buying an expensive Chinese product from a real person with a warranty then getting something off a Aliexpress or Ebay. Jason has numerous fans on the forums and youTube. I will not buy my wheels anywhere else. Thank you Jason.”

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Posted 6 years ago

“All estimates given to me have been accurate and staff has been very helpful in assisting me with the Dualtron Thunder.”

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Posted 6 years ago

eWheels is rated 4.9 based on 3,804 reviews