ewheels Reviews

Name: ewheels
Rating: 4.89

4.9 Rating 3,664 Reviews

98 %

of reviewers recommend ewheels

4.9

Based on 3,664 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

EWHEELS ★★★★★ Review Amazing scooter definitely will recommend my friends

ewheels 5 star review on 13th August 2025

David Lehmer

ewheels 5 star review on 10th August 2025

Linda A. Waterman

935

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The folks at ewheels are great, I bought 3 Turbowheel Swifts and 1 Dualtron Thunder. Additionally I had some questions and Jason was quick to respond to all of them. That being said if you're looking to buy an electric scooter or bike ewheels is the place !!!”

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Posted 5 years ago

“Jason and the Ewheels team are AWESOME!! I had quite a few questions before I made my decision on who to purchase a scooter from, and Ewheels was there to answer all of them. They shipped my scooter the same day i ordered it as well!! I would say to all of you, looking to purchase an electric fun mobility transportation, STOP LOOKING ANYWHERE ELSE !! And buy it from Ewheels!! They are really the best company out there!! PERIOD!! THANK YOU JASON AND THANK YOU EWHEELS!!”

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Posted 5 years ago

“Best service they always answer my email. Product fits good as I expected.Doing business with them for over two years.”

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Posted 5 years ago

“Great and very prompt customer service at every transaction with this company. I go to them first before others when I have a question/concern or when considering a possible purchase. I highly encourage business with eWheels.”

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Posted 5 years ago

“Quick delivery. Products as described. One order I was charged for Fed -ex delivery at check out but they said it should be free so they refunded me the charge! Great business. Highly recommended! Have ordered 3 wheels from them so far. Also great communication with quick emails and tracking info, even during Covid 19 Pandemic!”

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Posted 5 years ago

“There's not too many businesses like this anymore! Service , support and honesty is second to none in my opinion. Thank you Jason for running such a good shop!!!”

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Posted 5 years ago

“Customer service from Jason at ewheels was exceptional! Shipping was super fast and when I had a problem with the app , Jason helped and got me going quick . I’m 100% satisfied with my purchase .”

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Posted 5 years ago

“Jason from eWheels was extremely helpful. I had shipping issues due to my working schedule and not wanting my device to be stolen. He immediately recommended a great solution while still providing me a convenient and easy way to secure my device and receive it securely. Also, he responds to emails fast and professionally. thnks a million Jason!”

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Posted 5 years ago

“Fast shipping, great communication, great product. Thanks!”

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Posted 5 years ago

“The EUC and trolly handle was shipped very fast at an incredible price. Ewheels is the only company that offers mten3 at such affordable price, with upgraded pedals and adding an extra wrist guard. I have been waiting for this wheel to come in cheaper configurations, and ewheels provide the best product/service for the money.”

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Posted 5 years ago

“Very responsive through email. Shipping details were provided promptly. The wheel was delivered as scheduled. Thank you!”

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Posted 5 years ago

“Jason's customer service is awesome! Anytime time I have a question or concern, he is right there to answer them and help out with every thing. Ewheels is the only place I would recommend to order their EVs from.”

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Posted 5 years ago

“Best electric scooter company in the business.”

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Posted 5 years ago

“Best customer service anywhere. You can purchase here with confidence.”

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Posted 5 years ago

“Arrived with a defective charger ... but the customer service is fantastic... responded just a couple of minutes after and will expedite a new charger.... Amazing ^_^”

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Posted 5 years ago

“Received MTen3 in 3days from eWheels. Super customer service!! New wheel is mucho different than my V5F! Much more sensitive and you have to balance it out and adjust pedal level. Manual sucks and had to watch some You-tube vids to figure it out. Updated app is OK. Experimented with soft, medium and hard ride settings and for now am using soft. Hard to find what each setting means? Bonus feature discovered. New button by handle which disengages motor when lifted. Work in progress for me cause of differences compared to my 14” wheel which I can use pretty handily now. Think over time MTen3 will be great for riding around neighborhood. Not really a commuter wheel. Recommend that eWheels translate or make a short instruction manual for this model and any other Gotway products if they continue to sell the line. Just my 2 cents😜”

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Posted 5 years ago

“Great Service! Needed a replacement charger and was immediately shipped to me, no charge.”

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Posted 5 years ago

“Great, responsive communication through out the entire buying process coupled with quick shipping. You can't go wrong with this very professional organization!”

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Posted 5 years ago

“Got my Kingsong 14D about a month ago, but have been limited to weekend self-training, as my work schedule has been ridiculous and I was awaiting the arrival of Daylight Saving time to finally get some weekday after work hours training in. First of all, let me echo what everyone else has said: Jason and the team at eWheels are awesome to work with! Their patience, quick response and great tips have all been invaluable to me in getting started. After a good 10-15 hours of practice, I am finally comfortable with this awesome wheel, but admittedly have to work on my sidewalk transition and turning skills before I take it into Washington, DC for my final 2 miles to work from the subway, with no more waiting on the bus (post COVID-19 lock-down and the end of my teleworking schedule,m of course). One of the initial challenges in training was not knowing about calibrating and once that was complete, it was game on! Kingsong has made an awesome gadget at a reasonable price point and you won't be disappointed. This thing has plenty of speed and I don't see myself wanting to do over 20 mph anytime soon. It's easy to maneuver, provides a good body-toning workout when carrying the close to 30 pounds of tech, and If I may offer a piece of advice, even though these wheels are built to take spills on the concrete, if you can locate a middle or high school with a rubber track, any spills will feel better on your body and your wheel won't suffer any scratches. Take advantage of the kids being out of school and practice on their tracks or artificial turf fields. Get your helmet, knee and elbow pads and be sure to check out your model (and other models) on YouTube by the guys and gals who got a head start in discovering these awesome technological machines; you will learn a lot from them. Don't rush your learning and don't give up; it will become natural and easy before you know it. Safety and common sense first and happy gliding!”

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Posted 5 years ago

“Outstanding service with quick shipping and bonus items above and beyond the actual purchase.”

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Posted 5 years ago

ewheels is rated 4.9 based on 3,664 reviews