ExactMats Reviews

Name: ExactMats
Address: 7051 Portwest Drive, #150, 7051, Portwest Drive, Houston
Rating: 4.77

4.8 Rating 2,015 Reviews

94 %

of reviewers recommend ExactMats

4.8

Based on 2,015 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

ExactMats 5 star review on 23rd October 2024

Anonymous

Anonymous // 01/01/2019

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“I ordered three mats for desks as glass was prohibitively expensive. The mats arrived in a timely fashion and were easy to cut to the perfect size.”

Helpful Report

Thank you, Jo! We're glad we could help.

“Excellent customer service and the mat came out perfect. Was so thrilled that they got my desk shape correct. It’s of a great quality and the price was reasonable. I highly recommend this to cover a desk.”

Helpful Report

Your desk looks amazing, Jane. Thank you so much for sharing!

“Looks very cheap on our kitchen table. I don't think these types of mats are good on dark wood. There is too much of a contrast. It also reflects that light very weird. Since it's custom sized, it's not returnable which is a huge bummer. I also can't submit photos because this website is so slow to upload them.”

Helpful Report

We're very sorry to hear that you are unhappy with your product. While we advertise this product as glass-like and reflective, we do understand that our Crystal product isn't the perfect fit for every surface type. It looks like you've already spoken with our Support Team, who resolved the issue. We're glad we were able to assist.

“I bought the clear floor mats for my 2016 Acura RDX. Very sturdy, fit perfect, and stylish!”

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Thank you, Tina!

“Fast and easy”

Helpful Report

Thank you, Thaddeus!

“Unfortunately the cut was shy on one end and long on the other from my requested measurements by about 1/8”. While not exact, it’s not far off enough to be worth the trouble of sending it back. Looks great on the table for the most part, though.”

Helpful Report

Thanks, Landen, for your review. We're so sorry if there were any misunderstandings regarding the custom order you purchased. We strive to make every order to the exact specifications provided. However, there are times where you may notice a slight variance (up to 1/8" on any given dimension when centered to the surface it's designed for). However, if you ever notice any of your orders have a larger variance, we welcome you to reach out to our Support Team for assistance as we do offer a 1/8" guarantee. It sounds like your order meets that guarantee, but if you do not believe so, we welcome you to reach out to us. Here's our FAQ which has a bit more info on this: https://rb.gy/7ix5r2 It looks like we reached out to you a few times to see if we could help, but unfortunately, were unable to reach you. That said, our Support Team is ready to assist should you require it - you can reach them at Support@ExactMats.com. Thanks!

“We love our mats! Very good quality!”

Helpful Report

Thank you, Annette! We're so glad!

“Great. Love them. They fit perfectly😁”

Helpful Report

Thanks, Manila!

“Very pleased, workmanship was great. Really appreciate Katie's help and also providing a replacement mat for free even though we made the mistake in the order specifications.”

ExactMats 5 star review on 14th August 2024

Helpful Report

Thank you, Sean! Your table looks fantastic. Here's to keeping it free and clear of damage for years to come!

“I am re three peat Customer- Purchased 3 sets of Exact Mats for 3 diferent year Models of My Homda Accords EXL- They are the ONLY MATS I USE! They are the best, fit the best, easy to clean, and look so sharp inside my car. However I did not get the clips to kop the MATS onto my RUGS. Will you please send my the set of clips? I need they for the ront Mats. Sincerely, Darlene Drumm I am a Customer for LIFE> I have lived all over the USA, because my Husband was USN for 18 yrs- and the MATS did well in WA State, CA. LA, TX, VA, and now in GA we had lots of recent flooding. Sincerely Darlene Drumm 293 Shady Oak Circle Richmond Hill, GA 31324. 904-556-8131 Pls send the CLIP!”

Helpful Report

Thanks so much, Darlene! Our mat sets no longer require clips, but we may have some in stock that we can send. To obtain clips, please reach out to our Support Team (Support@ExactMats.com). Thanks

“This is our second time to order exact mats. The mats fit “exactly” as they say and look great.”

Helpful Report

Thanks so much, Kenneth!

“I have purchased ExactMats for multiple cars over the years. What a find! Enjoyed the clear mats initially, but now purchase the All Season X edition exclusively. Superior in every way, and my recommendations to others have been appreciated greatly.”

Helpful Report

Thank you, Marc!

“They fit perfectly….And work beautifully. This is my third order for the drivers mat…….obviously i am pleased w the fit, the clarity allowing my lexus floor color to show through……the only concern is that after awhile it yellows. i am retired ……drive mostly local……and am most careful about a clean car……..”

Helpful Report

Hi Jo, Thank you for taking the time to review ExactMats. We're ecstatic to hear how much you love your mats, but we also wanted to address the concern about yellowing. First, we would like to assure you that the product itself, which is made from nothing but the highest quality ingredients, is not yellowing on its own as the product itself does not yellow. However, like other mats that see constant foot traffic, they can be susceptible to damage from dirt, debris, and oils (such as those from asphalt) as they all have the ability to breakdown plastic. Typically, if a mat / set is well-maintained (we recommend cleaning mats with Dawn Dish Soap and warm water once every other month, or as needed) you won't see yellowing. We recommend reviewing our FAQs on our website for more information about mat maintenance. I hope this information was helpful, but please let us know if you have any questions and we will be happy to assist further.

“It was a total pleasure from start to delivery..Mats fit like a glove..fast shipping”

Helpful Report

Thank you, Salvatore! We're so glad!

“These are very harsh stiff materials for industrial use in my opinion. I was hoping for household use.”

Helpful Report

Hi Caron, We're very sorry to hear you were unhappy with our sample kit materials. We would love to learn what your intended use-case was as well as what you may not like about the product. While these products are built to be robust, they are widely used in both commercial spaces as well as residential. Our products are built to be strong, flexible, and stand the test of time so that our customers can be confident they won't need to purchase a replacement product for a long time. Our kits typically include 3 different thicknesses, which has an affect on flexibility, so we are unsure which material you may be discussing. It's also important to mention that the samples you received are much smaller than most full-sized products, so physically, they will behave a little differently. Because of this, the product will be a little firmer than a larger mat. However, we do understand that our product may not be for everyone and we we appreciate your feedback! We'll be sure to pass it along.

“mats are exactly what I wanted, perfect fit, fast servive”

Helpful Report

We're so glad to hear it - thank you!

“My second purchase from ExactMats. This was a trunk mat, that fit perfectly. Quick delivery. All good.”

Helpful Report

Thank you so much, Harlan! We're glad you're enjoying your new auto mats!

“Satisfaction and happiness with high-quality products.”

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Thank you so much, Tom!

“This is the second vehicle I have fitted with ExactMats. The first set was so nice that I had to get the same for my new car!!”

Helpful Report

Thank you!

“Ordered the black mats for black car interior. Had previously purchased a clear hatchback floor SUV mat only since I had the branded front mats before discovering this line. This time I got front, back seat and hatchback floor mats. I don't need the kind that curve up the sides to hold liquid melting dirt and debris so I love the flat low profile for these over the branded mats that the car manufacturers sell.”

Helpful Report

Thank you!

ExactMats is rated 4.8 based on 2,015 reviews