ExactMats Reviews

Name: ExactMats
Address: 7051 Portwest Drive, #150, 7051, Portwest Drive, Houston
Rating: 4.84

4.8 Rating 2,103 Reviews

96 %

of reviewers recommend ExactMats

Company Reviews

Metrics

4.8

Based on 2,103 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Barbara Soyak

Anonymous

ExactMats 5 star review on 25th April 2024

Brooke Buccola

ExactMats 5 star review on 27th March 2024

Lauren Scanlan

103

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very satisfied with every step of the process. Great customer service from pre order questions to very fast delivery. Products were everything I expected.”

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“We got them to go on hardwood furniture where items would placed on a regular basis. They have worked wonderfully! We couldn’t be happier.”

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“Liked the fact that the mat was clear. Was cut a quarter inch too long and now the ends from being rolled up for packaging won't lay flat, despite trying to heat it to flatten it. Could have been nice, but not quite what I expected. I may have to start over to resurface my tabletop and wasted a bit of money.”

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“Exactly what I wanted . . . Exactly what I got. Thank you”

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“Purchased an Exact Mat for my kitchen table, with a "stadium-shaped" top. Sent in the dimensions and the mat came, perfectly sized. Quality is great! Very pleased!”

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“I recently placed my first order to protect my great great grandmothers dressing table. I’m so pleased with it that I have purchased again to protect additional furniture!!”

ExactMats 5 star review on 18th February 2024

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“Great quality. Fits perfectly in the car. Price was half what the dealership was charging.”

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“ordered for Mats with different dimensions of each. They are perfect in size and looks.”

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“It was a custom size and fits great and was shipped quickly I would definitely order from exactmats again”

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“The mats I ordered were just what I needed for the dining and coffee tables in my rental condo. Initially I had some issues with the measurement but Katie did a great job making sure that both mats were sized correctly. I would definately purchase from Exact Mats again.”

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“No odor! Awesome!”

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“Terrible. It sank into the carpet where the chair's wheels are so I can't move the chair, which is why I bought it in the first place.”

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Hi Benjamin, We're so sorry to hear you are not happy with your ExactMats/ExactMade product. As a customer-centric company, we truly care about our customers' experiences, so this is certainly not what we want! Taking a look at your order, it looks like you purchased our regular Riverstone material. From your review, it sounds like you were intending to use it as a chair mat on carpeting. Unfortunately, this is not something we recommend for our product as the material is less rigid than those intended for chair mat use on carpeting. Our regular Riverstone and Crystal materials (with no cleats) are great options for hard floors, but we do not recommend any of our materials for use on carpeting, especially underneath desk chairs, due to the issue you're experiencing. There are a few places we mention this on our website but we will definitely take your feedback into account and consider where else we may be able to offer this information on our website. We apologize for the inconvenience.

“This is my 4th set of Exactmats and they fit every car perfectly. I have always been very happy with Exactmats.”

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“The mats I ordered fit perfect and were reasonably priced.”

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“Needed custom size and hole for cords. Very helpful and looks great.”

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“Our experience with ExactMats was excellent. We were impressed with how promptly we received our order and the quality of the product. We will definitely be ordering from this company again.”

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“It's doing fine however my footwear has to have a Griff on the bottom or the mats can be slippery.”

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“Perfect product. Order arrived perfect to the cut/dims. Very pleased. Thank you”

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“The mat was for an oak buffet and was cut exactly to sepcifications. It is crystal clear and lays perfectly flat. Since the buffet is going to see a lot of activity and have heavy items on it, I didn't want to use glass and this was the perfect solution.”

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“always customer service and quality top 5/5”

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ExactMats is rated 4.8 based on 2,103 reviews