ExactMats Reviews

Name: ExactMats
Address: 7051 Portwest Drive, #150, 7051, Portwest Drive, Houston
Rating: 4.77

4.8 Rating 2,015 Reviews

94 %

of reviewers recommend ExactMats

4.8

Based on 2,015 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

ExactMats 5 star review on 23rd October 2024

Anonymous

Anonymous // 01/01/2019

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“No matter what I did it wouldn’t lay flat. Just too thick.”

Helpful Report

Hi Jeanette, thank you for your review. We're so sorry to hear you are unhappy with the thickness of your mats. As a customer-centric company, that's certainly not what we want to hear! Please know that we have forwarded your valued feedback to our Leadership Team. That said, it does look like we reached out to you a few times, but were, unfortunately, unable to reach you, so we wanted to ensure we address your concerns here, regarding the product not laying flat. Most of our larger products do arrive in the box rolled up. Typically, they lay flat pretty quickly but things like temperature variances can have some affect on the speed at which the product unrolls. That said, we have a number of suggestions on our website (FAQs) as to how to make some of the more stubborn mats (this can very much depend on the temperatures it's being subjected to in transit) flatten, from their rolled up position in transit, more quickly. Of course, if you are still having issues, we'd be happy to help, too! If you are interested in our assistance, please reach out to us at Support@ExactMats.com. Thank you!

“Order arrived in a timely manner. The mats fit perfectly. Very happy with our purchase!”

Helpful Report

Thank you for sharing your experience. We're so glad it was great and we look forward to assisting you again in the future.

“When I decided to order kitchen cabinet liners from Exactmats, I wasn't entirely sure what to expect. We needed something durable to protect the cabinet bottoms, but I was apprehensive about the fit and overall quality. To my delight, Exactmats exceeded all my expectations. Firstly, the mats were impeccably cut to fit our cabinet dimensions perfectly. It was evident that attention to detail and precision are top priorities for Exactmats. What impressed me most was the ease with which we could trim the mats to customize them further, ensuring they fit exactly where needed without any hassle. Furthermore, the quality of the mats themselves is outstanding. They are sturdy and provide excellent protection, exactly what we were looking for to safeguard our cabinets from wear and tear over time. Customer service also deserves high praise. When I reached out with a question, they responded promptly and courteously, providing the assistance we needed efficiently. This kind of responsive support makes a significant difference, especially when purchasing products online. Having had such a positive experience with Exactmats in our kitchen, I am now seriously considering purchasing more for other areas of our home. The reliability, quality, and excellent customer service make Exactmats a brand I trust and would recommend without hesitation. Thank you, Exactmats, for delivering a product that not only met but exceeded our expectations. We look forward to continuing to use and enjoy your products throughout our home.”

Helpful Report

What a review, Robert. Thank you so much for taking the time to share your experience. We hope you enjoy your new shelf and drawer liners and we look forward to working with you again!

“I have had ExactMats in every car I've ever owned, and they have always been excellent. They're always a perfect fit on the wide range of cars I've had, including a very rare 2021 Genesis G90.”

Helpful Report

Thank you so much, Joseph, for trusting us to help protect your past and current vehicles. We hope you enjoy this set as much as the last!

“Great product to save your factory mats. Cut to fit. This is my second set.”

Helpful Report

Thanks, Wayne!

“Just as described, the mat fit my car perfectly. It seems to be high quality as well.”

Helpful Report

Thank you, Daniel!

“This is my fifth purchase of Exact Mats. I buy them for every car. They are attractive, durable and fit perfectly!!”

Helpful Report

Thank you, Wendy, for your continued trust in ExactMats. We hope you enjoy this set as much as the last set!

“Actually 1 may came wrong but the company sent the correct mat right away!!! So my experience was wonderful!”

Helpful Report

Thanks, Jennifer!

“I like ExactMats product. It’s really good product, but a little pricey.”

Helpful Report

Thanks so much, Dilafruz! We're so glad you love the product.

“Very satisfied with the mats quality and fit. Material is thick, sturdy and the clear finish allows the rug mats under to show through. They were cut to a perfect fit for my particular model car. The spikes on the bottom of the mats keep them firmly in place. Definitely will buy these again for future new cars. Would suggest the "Uni-Rear" mats for the back, as they will protect the center portion of the rug. Thank you EXACTMATS for a wonderful product!”

Helpful Report

Thanks, David! We hope you enjoy!

“The gal I spoke to initially was super nice and helpful. I felt very good about this company. My sister told me about them she has always used their mats and love them. I love them too. I strongly recommend them to all that want a quality product.”

Helpful Report

Thanks so much, Donna! We're so glad we could assist. :)

“I have already sent Exactmats a positive review in an email dated 7/1/2024. Thomas Houston”

Helpful Report

Thanks, Thomas!

“Mats came out perfect .”

Helpful Report

Thanks, Jack!

“The pictures on the website make the mats appear to be very translucent so you can enjoy the surface under them while still protecting them. In my opinion the mat makes my table look cheap and ugly. I do feel like I wasted my money.”

Helpful Report

Hi Emily, We're so sorry to hear you were not happy with your order - that's certainly not what we want! It looks like our team reached out to assist, but unfortunately, they did not hear back. Should you be interested in working with our team, you can reach out to them at Support@ExactMats.com. Thanks and have a great day!

“I was very pleased with the accuracy of the cuts except for the custom corners. I should have cut the template to show they were suppose to be symetrical.”

Helpful Report

Thank you for your review! In the future, please don't hesitate to reach out to us to assist with your custom order! We're happy to help :)

“Exactly what I wanted. Mats were the correct length.”

Helpful Report

Thank you, Michael, for letting us know! We're so glad.

“I recently purchased all-weather mats for my 2014 Hyundai Elantra from ExactMats, and my experience exceeded my expectations. The mats fit perfectly, offering comprehensive protection against dirt, spills, and weather elements. They are durable, easy to clean, and enhance the overall look of my car's interior. I was pleasantly surprised by the quality and attention to detail. ExactMats delivered a product that not only meets but surpasses my needs. Highly recommended!”

Helpful Report

Thank you, Empressive Rentals! We're so glad you're happy and hope to work with you again in the future. Enjoy!

“I believe I have purchursed more than 15 + sets of clear mats from you guys, each time a new car comes into the family each gets a set. Great quality, great pricing, great service. What's not to like. Thanks Guys.”

Helpful Report

Thanks, Anthony! We're so glad we've been able to assist you with protecting your vehicles and we look forward to working with you on future vehicles. We hope you enjoy this set as much as the last one!

“The mats received were exactly what I expected. Thank you”

Helpful Report

Thank you, David!

“I've been ordering Exact Mats for years...at 15 years...and always had a great experience...i love them..”

Helpful Report

Thank you, Patricia, for your continued trust in ExactMats, and for your 5-star review. We're so glad you have always had a great experience and we look forward to working with you again in the future!

ExactMats is rated 4.8 based on 2,015 reviews